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November 2023 by Shane A.
Pasqual was phenomenal. Took care of all of our needs super quick. If you need something, travel to this store from wherever you are. It's worth it.
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October 2023 by Candy Smith
Brandon helped us and he was Awesome the process should've been real simple however we wanted to transfer our numbers and it took forever with our other phone carriers and he was so patient and kind and very informative with us as well as with our other phone carriers. Brandon made the process easy and understandable. If your looking for new phones I suggest seeing Brandon at T-Mobile on Eglin in fort Walton Beach!
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October 2023 by Alex Jones
I don't stay with tmobile because of the good deals and good device options along with decent price point.But I stay because of the people at this store.Ms. Deja being my go to at all times.This morning she wasn't there. But a friendly gentleman Mr. Alex, helped me smoothly and quickly with picking up a new phone.Had a question about it later in the day and called in, spoke with Ms. Victoria, and she was able to quickly communicate with Mr. Alex on my issue and resolved it within a quick time frame.Solid people here. I stay because of the people.
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September 2023 by Thomas Addesso
Alex Ruiz was very helpful and courteous and took the time to make sure I got all my stuff done and transferred over to my new 15 pro max!!
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September 2023 by Britt Lerum
Store manager was condecending and rude. I needed dire help. Phone very broken and wanted to buy the newest phone available but I had questions. He was the rudest manager I have ever met. He had an accent that made it hard to understand so when I asked for clarity he was rude and dismissive. I kept trying to be nice thinking maybe I was phrasing my questions wrong.. but the longer I stayed the more unwelcome I felt. I've been in many times before, I buy a lot of phones for my company employees. Brandon has always been so kind and helpful and always attentive and is always willing to meet the customer where I need it. But unfortunately I will not be giving anymore business to this store due to the rude manager.
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September 2023 by Joe Albert
Went in today today to have a screen protector applied because I am horrible at applying them. I was immediately greeted in a friendly manner. I was never pressured to upgrade my phone or sold anything. This type of customer service makes me happy to be a T-Mobile user.
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September 2023 by Mac Lerum
Very disappointed in management at this store. We will not be returning. T-Mobile is cheaper but I'd prefer to pay more and have better customer service somewhere else. Let me know when that guys gone and I'll be back
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September 2023 by Theresa Saasen
Rudest store manager I have ever met. Went in today and left 5 minutes later. Really liked Brandon. Wish he was running the place instead of that disrespectful Hispanic guy currently running the place. Customers running out the door when he's there
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July 2023 by Bill Roberts
Leon and all the staff at this location were great service and price!
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July 2023 by Yazmin Ramirez
Victoria was rude and condescending to me. When I asked to have someone else help me she continued to stand around, listen to my conversation with the other customer service associate and interject her opinion. Leon who actually did help me was very sweet and tried to help me as much as possible however by then it was too late the damage was done. I have always gone to the store on Eglin Pkwy and had received great service in the past but I won't go back.
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July 2023 by Lisa Smith
Victoria was amazing to work with and incredibly helpful. She's attentive to detail and follows through. Highly recommend T-Mobile and this store in particular.
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July 2023 by Herb Henry
I would like to express my appreciation to LEON at T Mobile, Fort Walton Beach. Great service, answering all my questions professionally and winsomely. Nice guy, and they are all nice there.
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July 2023 by Tabitha Rhodes
Always have been helpful and considering getting a product for your needs and with in your budget. We have been customers of the company for ten years.
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May 2023 by Jennifer Williams
Leon is awesome, he had my daughters phone up and running within a few minutes.
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May 2023 by John A
Went to T Mobile to change sim cardsVictoria was very helpfulWill be back
