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May 2023 by Jessica D.
Horribly run Sams Club. Tried making a return today of a water slide that the bottom of it had completely disentegrated in less than a year. They straight up refused to honor their return policy. The Store manager/Supervisor (whatever her title was) Aisha was not a nice person to deal with. She claimed that you can't return anything in the store that is past 90 days. She said the computer wouldn't allow it and she couldn't override it (straight up lied to my face, of course she could). Only electronics have a 90 day return policy. A few things have shorter return policies (cell phones) and a few other things. The item I was returning didn't fall in any of the 90 day or less windows. Needless to say, called corporate, and they will be issuing my refund. If you have issues with them returning something...do yourself a favor and call corporate, since they clearly don't follow company policy at this location. It's sad, I wonder how many people this happens to at this location? The other manager I dealt with, Zech, literally read the policy after I had pointed out to him on my phone what their policy was. He acted dumbfounded saying things like, "Oh look at this, they changed the policy" to his co-worker. Guess he was trying to save face after being called out. This has been their policy for at least a year when I signed up because I was comparing them to Costco, which I am more familiar with. Sadly, there aren't any costco's in the area yet. Just a tip for the Sams Club employees that work returns...maybe read your policy, and know what is and what isn't acceptable, it's literally on the screen behind y'all.
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October 2022 by Holly Custer
I had a destination wedding on the island and use Sam's club for our wedding cake. Unfortunately they did not do the design that was asked and the cake was very dry and hard to cut without it falling apart.
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August 2022 by Jackie D.
Sam's club has never been my go-to for shopping. Not sure why. I can usually find what I want, but I don't find myself 'shopping'. I have my list, I find what I want and I go. One morning, I was running errands for work and decided to run into Sam's to pick up the things I needed to buy and avoid the weekend crush. I go to the door, show my card and I'm told I do not have the 'early access' privilege!! It was before 10 am. I have the regular membership for $45. I find out that day I need to spend $55 more ($100), for a 'Gold' membership to be able to shop before 10 am? I do not need all the other services offered for the extra $55, I would simply like to shop before 10 am sometimes. My previous home (in Tampa) had a Sam's 2.5 miles from my home, Costco was 8 miles in traffic. I always went to Costco. I really miss Costco.
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August 2022 by Brittany Nicole
Called on the phone with membership services. The lady told me that it wasn’t her problem my credit card wasn’t working on the sams club app. I went over to Amazon only to find them cheaper and my credit card worked there just fine!
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August 2022 by Ima L.
Apparently this store is closed because I have tried for 2 weeks to get someone to answer the phone in automotive AND membership. 2 weeks several times a day.
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July 2022 by Tiffany Vasek
I have called Sam’s Bakery and main line for 5 days now with no success. I was trying to order a cake for my son’s second birthday as Sam’s has always done a great job on our cakes in the past. However, the fact that I can not even order a cake because no one will answer the phone is ridiculous. I understand they are busy and may be short staffed, but six days and no one answers the phone?? How is that acceptable for a business? Sam’s definitely lost ours on this one.
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July 2022 by Timothy S.
My wife was there on 7/16/2022 to purchase a microwave oven. She approached 4 people near the customer service area. They were having a personal discussion and had to call for someone to show her where they were. The gentleman helped her set it on top of the cart. The person at the register required her to put everything under the microwave on the belt for scanning. My wife had to load the cart by herself after the scanning was done. She asked if someone would help her put the microwave in the back of her suv. She was told there was nobody available to help her. She was able to get some assistance from another customer in the parking lot. My Wife is in her 60's and she was fortune to get some help from another shopper. The manager or employees at Sams should have been willing to assist her with her purchase. Customer service was lacking on this day.
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May 2022 by Shirl G.
Will close the lane while you're standing in line to pay. Rude customer service. Wish there was a Costco nearby.
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April 2022 by Joan W.
Just wanted to let people know that the hearing aid department manager did an excellent job in fixing my hearing aid quickly and at a very reasonable price. I had inquired at another Sam's and they said it had to be sent in at a cost twice as much.
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March 2022 by Tam T.
I dread having to deal with the older lady in the tire shop. She is very rude. I've complained about the way she blew me off which resulted in me driving away with a hole in my tire. When I spoke to the store manager, he was very helpful but that lady was still rude and dismissive. No customer service skills at all. I went in again today, to ask about a tire. She didn't even look at me while speaking to me. Just rude. If it weren't for being able to get gas from Sam's I'd cancel my membership because of my experience alone with this lady. Just so there is no confusion it's the older African American lady.
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December 2021 by Jamolisky Jamo
As way of background, my wife and I have been going through a difficult process with financial issues (for months now) having issues in his home and then she decided to go into forex trading which she needed a monitor who can help and advise her on trade. Long story short, he met Ma'am Allen martha fx a legit and honest woman (Mrs Allen martha) have been doing a great job for my family. My family invested $ 1000 and we got an amazing profit of $ 15,000. You can see for yourself on her details below
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October 2021 by Herb Henry
I want to thank Eddie, who retrieves carts from the parking lot. Eddie found my car keys that I had dropped, saw me groping under my car seats and gave them back to me. He saved me retracing my steps through Sam's Club and much angst. Thank you Eddie, you are a credit to Sam's and to the community.
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July 2021 by Larry L.
They do there best to provide the best and easiest experience possible. I don't do my bulk shopping at Sam's Club, I would break the bank doing that. But I do grab meats, eggs, drinks, and cleaning supplies. There are other little odds and ends I grab from here because, no matter how much of a plan you have when you walk in, there is something that catches your eye the entices you to pick up or throw in the cart. I feel that when it's comes to the shopping experience Sam's has taken the progressive steps to make an individual experience easy by giving you the option to shop online (delivery or pickup), normal and self checkout, and my favorite Scan & Go. So it baffles me a little why there is even long lines here anymore. The last thing I'll touch on is the cost of fuel at most Sam's Club locations. They're normally the cheapest Premium prices around town. That doesn't seem watered down. Been a member for years and will continue to patronize there business.
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February 2021 by Tiajuana Archie
The prepared food has wonderful selection to choose from
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January 2021 by Jeannine McDonald
The employees here are so friendly and helpful. I love to be able to get things in large quantity that I use a lot of. I always get excited at Christmas time so I can get new decorations to add to my collection.