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October 2023 by Tawana P
Elizabeth and Becca has been an amazing help, they helped us every step of the way and has lots of valuable information. They will not steer you in the wrong direction. I highly recommend ? they helped my family walk away with two beautiful pups.
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October 2023 by Michael White
Bought a cavalier king charles spaniel from ft Walton bch store. Puppy did fine first week now he has issues breathing and seems to be choking all the time. Got all kinds of Warrantys with the pup so they said. It's been 3weeks home with my daughter and I, now I have a sick pup and no one at the store can seem to remember vet warrentys. I'm starting to think and research more on where exactly petlands dogs come from. Puppy mills? More than likey,the whole purchase was a rush rush out the door with you. Not a very professional experience with this store or employees. Save your money and children's emotions and do more research before buying from this chain of stores.
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September 2023 by Grace Peerman
I recently got my Australian shepherd here and I love her! She is super sweet and energetic and full of energy, she is the perfect piece to my puzzle, we found her sister in the pensacola petland and bought her today, the staff were so so so nice and patient I love my Aussie
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September 2023 by Garrett Tuck
The animals are super cute and happy! My zookeeper says it seems very ethical, also the tortoise roaming around is super cute.
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August 2023 by Gabe “Xetrov”
Overall review, amazing fish and plant selection, amazing staff, overall wonderful place to go for you fish. However just get driftwood/ decorations somewhere else. If your getting a first tank, just get it here, Read rest of review for in depth detail.Definitely a wonderful place to get new fish. I am currently setting up a 10 gallon tank, and I am planning to plant it soon. I went to the store to get some new fish to go with my tetras. They had so many options, but i decided on getting 6 zebra danios and a clownfish (yes I will upgrade the clownfish to a bigger tank this year, probably with my other fish too). The staff were amazing and got exactly what i asked for, two males and 4 females! They also had a-lot of cichlids, which i might be getting later (2+ years probably) They had convict cichlids, peacocks, more peacocks, and i think some South American cichlids, but Im not 100% sure. They also said they would probably order shell dwelling cichlids. They had quite a few plants, as well as a-lot of tetras, and small, med, large, and XL plecos. Clown plecos,Pictus catfish, upside down catfish, tiger barbs, glo tiger barbs, plattys, Molly, ect, ect. But they didn’t have good driftwood or decoration. And If your looking for a bigger tank, they had some good deals here. There was a 29 gallon set (tank, filter heater, lid, basic stuff) for $149.99, or somewhere around that price, a 55 gallon set for $250, and a 20 gallon tank for like $30 i think (just tank). Overall, the staff are very helpful, and if you a new fish keeper, your gonna want someone who helps out a-lot so you don’t kill your fish. And I am referring to the staff I had, you may get a different staff, IDK. Anyways, wonderful products for starting/upgrading. Honestly, if your starting off, start here.Sincerely,Gabriel GurleyEdit: I did a tank update and the zebra danios are doing well, and the pleco is too (I couldn’t get a photo of him). And no I did not get the plants from your store, I ordered them online.
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August 2023 by Tabitha La Porte (Tabby)
Came in for some pet supplies and saw several puppies worked up and stressed in the small cases they were kepted in.The event that prompted me to leave was witnessing a large rottweiler puppy that was trying to pace in a box too small for it suddenly throw itself into the wall, followed by trying to dig their way out.The staff are friendly and seem to care about the animals so I cannot fault them for the decisions made by the company but I cannot in good conscience recommend coming here. At least until the conditions and space for the animals kept here is improved.
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August 2023 by Sherina Atchison
We purchased 2 pups. Took them to the vet the very next day (less the 24hrs) told them about the cough they both had yet only one was diagnosed with an up respiratory infection due to kennel cough while the other managed not to show symptoms during vet visit.Following the appointment I went back to Petland of FWB told the manager on duty that day, I showed the invoice of vet visit. She said the issue is minor however she apologized and gave me a few chew toys for my pup.I called to speak with owner bc the day of purchase she came by my booth while visiting with the dog. Instead I end up speaking back to the same manager who checked me out and never gave me a copy of my invoice of huge purchase made he only showed me the bottom line price of puppies but not the break down of anything the bottom line included. Like the food or the puppy boost he made me purchase I didn’t ask for it he said I had to get it before leaving the store. A few ?red flags presented itself before leaving but I figured it was innocent.Now (3-days later) I realized it was intentional. But to each it’s own, I’m never shopping here again. If it allowed me 0/5 stars this review wouldn’t have gotten the one star. It’s sad that ppl can not do what is right and by the customers and especially that poor little animal shelter they have with sick pups on display?I have documentation to prove my experience…
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June 2023 by Gabe Gurley
Overall review, amazing fish and plant selection, amazing staff, overall wonderful place to go for you fish. However just get driftwood/ decorations somewhere else. If your getting a first tank, just get it here, Read rest of review for in depth detail.Definitely a wonderful place to get new fish. I am currently setting up a 10 gallon tank, and I am planning to plant it soon. I went to the store to get some new fish to go with my tetras. They had so many options, but i decided on getting 6 zebra danios and a clownfish (yes I will upgrade the clownfish to a bigger tank this year, probably with my other fish too). The staff were amazing and got exactly what i asked for, two males and 4 females! They also had a-lot of cichlids, which i might be getting later (2+ years probably) They had convict cichlids, peacocks, more peacocks, and i think some South American cichlids, but Im not 100% sure. They also said they would probably order shell dwelling cichlids. They had quite a few plants, as well as a-lot of tetras, and small, med, large, and XL plecos. Clown plecos,Pictus catfish, upside down catfish, tiger barbs, glo tiger barbs, plattys, Molly, ect, ect. But they didn’t have good driftwood or decoration. And If your looking for a bigger tank, they had some good deals here. There was a 29 gallon set (tank, filter heater, lid, basic stuff) for $149.99, or somewhere around that price, a 55 gallon set for $250, and a 20 gallon tank for like $30 i think (just tank). Overall, the staff are very helpful, and if you a new fish keeper, your gonna want someone who helps out a-lot so you don’t kill your fish. And I am referring to the staff I had, you may get a different staff, IDK. Anyways, wonderful products for starting/upgrading. Honestly, if your starting off, start here.Sincerely,Gabriel Gurley
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May 2023 by Sam E
I purchased my puppy was a year ago now, .. this review is long overdue, but wanted to wait for a true review. I have to admit that at first I was very skeptical about buying a puppy from a pet store but my experience has changed my view, at least on this particular pet store. I was looking for a dog to fill the hole left of my heart after my other one passed away after 12 joyful years, at first it was a little rocky when I brought my puppy home he did develop kennel cough but Petland was true to their word, they did help me with the vet bill, it was through a third party so you have to get the paperwork right. They were just so kind in that store, they make purchasing your next Pet very easy, ..I want to give a big shout out to say THANK YOU Petland for helping to fill that void in my heart because without you I don't think I would have gotten the awesome puppy that I now have, he has turned out to be better than I even imagined, even better manners that my last one! I tell everyone where I got my new best friend ? Blessings.
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April 2023 by J M
Staff was very friendly and helpful. Store was clean. Selection was a little less than I would like but I was able to make do with what they had.
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April 2023 by Darielle S
Lauren was extremely helpful, knowledgeable, friendly, and professional. Definitely knows her facts about dogs- and super thorough when explaining lineage and expectations for specific breeds. Highly recommend going to Lauren to talk you through the adoption process and facts!
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April 2023 by Mimi CPK
Petland customer service is very good! I adopted a puppy and felt really comfortable the entire time. Especially hard for me because I have social anxiety, but the workers were really nice! Mr.Eric, the manager, worked with me during the finance portion of the adoption. He was very joyful, very professional, and overall it was a great experience. Definitely coming here for my next adoption ❤️❤️!
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April 2023 by Ashley Podnar
We got our Shih Tzu puppy from here and she is perfect! Everyone was extremely helpful and friendly. Would definitely recommend if you’re looking to get a new family member!
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April 2023 by Sarah Sievers
Excellent service with a smile….Lauren Sehman took the time to explain the various dog and cat foods and point out and explain the differences in each. Very forthcoming and knowledgeable! She is extremely helpful! It was a pleasure dealing with Lauren
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March 2023 by Coolpug22
I went here yesterday to start setting up my fish tank. The staff was so friendly and knowledgeable! It makes me feel welcome, and I would recommend it for old and new to the pet scene.