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December 2023 by Vincent B.
This business was highly unprofessional and the execution of getting my screens installed in my house was poor. Originally we had scheduled a date of last week (Nov 28). Where I stated in the text confirmation (Nov 21) that I would not be home due to the fact of traveling for work and I would have a friend that would have to show up at the designated time. The technician showed up an hour early and did not send a text, email, or any form of communication so that I could notify my associate of the issues. Then the sizing for the screens were wrong so no actual work got done. After that they contacted me about rescheduling the appointment but I stated that I would rather have a refund due to the poor execution and inconsiderate timing of the technician without prior notification. I was then told that I could not get a refund due to the fact that the screens were already made... Which I then pointed out that the screens that were originally made were wrong and that I never confirmed the actual next appointment nor confirmed that I wanted them to proceed with their work till this conversation. The employee then stated "I will just have the owner call and deal with you"" which by then I felt was highly unprofessional and rude. About 10 to 15 mins later the owner calls and tries to remediate the situation but I stated how I felt his employee was rude for her prior comment and I just want my refund so I can take my business else where. He then proceeds to say, "I mean I can give you a refund. I am not worried about that little amount of money." This was the owner of the business and his employees that talked to a customer like this and with that being the case... I will never work with this company again.
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October 2023 by Mark B.
Long review ahead: We needed our two out of three of our internally fogged up double-paned patio glass replaced and to have the door track replaced/repaired. We contacted three local companies for estimates. One said they likely couldn't get to it for a looooong time (lots of new construction/storm repair going on in our region) and wouldn't even come here for an estimate. One eventually came out and estimated it would cost $7,500. Yikes! I suspect they were going to replace the entire patio frame holding 2 windows and the sliding door (three double-panes and the surrounding frame). Parts On Wheels came here the next day and estimated less than $2,500. There was a wait time for the glass from them, too for the reasons listed above. When the glass was finally available, they contacted me several times to confirm the date of work. They (Donny) showed up on the early side of the estimated time of arrival and got to work. He disassembled the frames that held the fogged up glass and re-assembled them around the new glass. He put a stainless steel cap on our old aluminum track (that looked and acted like a roller coaster) for the sliding door. Donny went above and beyond the call of duty when he started scraping paint splatter (from a rather amateur house painting) from the window that did not need replacing. We are extremely happy to be able to see our back yard through the patio windows again. Great job, POW!
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July 2023 by Natalie Mars
The rollers and handle that they replaced on my sliding glass door, lasted 4 weeks. The rollers stopped rolling smoothly and the handle broke. ?
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June 2023 by Cliff
Great staff! Friendly and responsive. Sasha found a rare window part for me and charged a reasonable price. I highly recommend Parts on Wheels.
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September 2022 by Louis Steele
When you need a part and can't find at the box stores this is the place to go.
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January 2022 by Hailey K.
Honest, good people. Sometimes a wait for service because they are very busy,but worth it! You won't regret calling them. They fixed my windows that wouldn't stay open and replaced some of the fogged glass. Thank you guys! I will call again!
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November 2021 by Chris Schaefer
Excellent service, top notch quality tech. Made my 30yr old sliding doors, move like new again.Just wish we could of gotten it done earlier! Book these guys well in advance, they are booked solid!!
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November 2021 by Anne Brown
I can’t thank you all enough for fixing my windows and replacing my screens. It’s been almost 8 years and I can finally get them open! I am very happy with the service and attention to detail. Folks this is the place you want to call.
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November 2021 by Ken Gettinger
Friendly and knowledgeable. I've recently ordered parts on more than one occasion and they were much less costly than I expected. Also, gave me great advice on installing.
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August 2021 by Shannon Grates
We contacted Parts on Wheels during an extremely busy time of year to inquire about replacing the rollers on a sliding glass door. They contacted us earlier than expected with the opportunity to jump in from a cancellation. Communication was excellent throughout, provided an estimate, fixed same day in an hour. It is like night and day how well the hurricane doors operate now. Extremely reasonable cost, fantastic customer service, and professional technicians. We will be utilizing for more projects with our rentals!!!
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June 2021 by Shannon and Todd Grates
We contacted Parts on Wheels during an extremely busy time of year to inquire about replacing the rollers on a sliding glass door. They contacted us earlier than expected with the opportunity to jump in from a cancellation. Communication was excellent throughout, provided an estimate, fixed same day in an hour. It is like night and day how well the hurricane doors operate now. Extremely reasonable cost, fantastic customer service, and professional technicians. We will be utilizing for more projects with our rentals!!!
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April 2021 by Barbara Hale
Parts on wheels has been awesome to do business with. They are willing to do small jobs which normally do not even rate a return phone call.
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March 2021 by Sasha P.
This place is a rip-off. I hired them, by phone, for a condo screen repair. Told the clerk the screen "was ripped" and needed repair. Since I don't live there, I told her I was unsure which of the TWO screen doors was ripped, to just have the tech look at it. You guessed it, the tech "repaired" a screen that wasn't even ripped (and charged me $100 to do it). When I called to tell them they repaired a door that wasn't in need of repair, they said "too bad". Don't make my $100 mistake by trusting these people to use simple observation skills. If you can't watch them, don't hire them.
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March 2021 by Ron Unterreiner
Although we had to wait some time to get the service call, when Andrew got here he crushed it fixing my Anderson door. Quality craftmanship, obvious expertise and patient explanations of what he was doing. I rarely spend the time to do recommendations. This is an easy do. Most highly recommended!
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August 2020 by Jt Fam
These guys did a great job on our trapezoid glass window. They took the time to do the job right and correctly cut the glass instead of taking shortcuts and chipping into the glass to make it fit like the company who installed the previous glass window.