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“Five Stars!
I had what would probably be considered a minor inconvenience but the mere fact their customer service reached out to me when I made mention of it, and the fact they were willing to go above and beyond to rectify the situation speaks volumes to how important customer satisfaction is to them.
Kudos Mattress Firm and their customer service. I give them my highest recommendation!”
“Great customer service! I called in advance to see if they had a special pillow in stock....they did! Gary and John held it for me since I had a bit of a drive to get there. Great employees and great store!”
“Huge thank you to Unwind.I went on an odyssey by purchasing my stressless furniture from a competitor that is known by their 3 initials. My stressless emily couch was ordered with batteries, and twice the other company sent out the wrong ones. They finally told me that they could not get them and I was on my own to make it work!Found unwind who had them in stock. I got them 3 days after ordering. Thank you so much.Would definitely do business with again.”
“Tyler was great to work with, had in depth knowledge of the products. Great family atmosphere and the best pricing in fwb. All I had to do was let him know what I was looking for, try it out, and I was good to go!”
“My wife and I have been doing all our business here starting in 2014. Ira has always went above and beyond to make sure that we received the highest quality of service and product. Ira is our go to guy. He has treated us like family from day 1 rather than a customer. My wife and myself and our kids all appreciate the value of service that we receive every time we go into the store. We have furnished 3 different homes with this store and have never been disappointed. Thank you Ira and the rest of the team for all your hard work and dedication to giving such high level of Customer service and product.”
“I love Skippers ❤️ I've been multiple times in the last 2 years, and now I've taken my daughter there since she's moved. Prices are far more reasonable than any of the other furniture stores, and Dave in FWB will work with you to find any discount available. Quality built pieces and much better variety if you want something other than brown, gray, or white. Great service, friendly, and delivery guys are awesome too. I've moved out of FWB but actually make the almost 2 hr drive to get furniture there.”
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“Tonya is the best!! She was super kind and helped us out immediately. She looks out for the customers and not many are like her. She makes sure that you get what you want or something close to it. We had a small issue with pricing at first, but she listened and took care of it right away. Our experience truly was 10/10 mainly because of her!”