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November 2023 by michael infinger
Fully aware of the time of day and store closing time, I visited the Fort Walton Beach location and asked the first person I saw if they took appointments. He answered "no" and admonished me that the store closed at 3. I explained that I was aware of the store closing time which was why I asked about making an appointment. I explained I am building a house and other than having some measurements, knew nothing about cabinets and was hoping he could show me some. He began firing questions at me about cabinet construction, preassembled vs assembled, cost, ect. Unable to really answer his rapid-fire questions, and absent of an invitation to sit down and educate me, I asked if I could just look around. I told him I had no budget and knew nothing about cabinets. He said it was fine for me to look around, which I did. There was no offer to accompany me. Would have been great to have someone with me while I looked. The only thing that the salesman had to offer was a sarcastic grin when I left and a "have any questions?" I will spend what I assume to be 20k or so somewhere else. This review is completely based on the rude and shoddy customer service of one individual.
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August 2023 by Brad West
Folks are very nice here. All types of flooring, kitchen and bath cabinets, vanities, doors, etc.
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May 2023 by Dave Dave
Tim in plumbing is awesome! I had a emergency brike pipe on Memorial day and he helped me get in and out unbelievably quick. He knew exactly the parts i needed and i just wanted him to be noticed for it. Thanks!
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November 2022 by Matthew Reich
I love this place. Good quality at a good price, much better for cabinets doors, sinks, tile, flooring, compared to the big box stores. Wish it was larger actually, some locations carry even more products.
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September 2022 by DON RODRIGUEZ
A good selection of home improvement
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August 2022 by Orlando Rosado
John was extremely patient and helpful fulfilling my kitchen cabinet order. Thank You!
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June 2022 by t belle Parsons
I was recommended to this business by a wonderful person Jennifer at habitat for humanity. And I was very impressed with the staff Dave is one who assisted me and and with my purchase and I will do business with them again
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April 2022 by supremelink
I went there with my wife many times and it is a no haggle business. They let you thoroughly look at every option with no pressure or stress. They did a 3d rendering of our kitchen to see exactly what the different layouts look like. Any items damaged are exchanged with no questions asked.
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April 2022 by Shawn Byron
Tara was very helpful, found everything we were looking for. One stop shopping, flooring, countertops & cabinets!
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April 2022 by Jason Uzak
Came in looking for a cabinet handles needs were meet, found my satin hinges yea!!!home outet helps meet my needs
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March 2022 by Meagan Spears
Went in the other day just looking and staff was extremely helpful and friendly. We ended up purchasing a new front door.
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February 2022 by Lily N.
The staff is friendly but mostly incompetent. John, who helped designed my kitchen, was given all the appliance dimensions while designing my kitchen to make sure everything would fit and workout. when I took delivery of my cabinets the appliances did not fit the cabinetstove space and I could not fit my fridge in. I ended up paying extra money to have my drywall shaved down and sent wall over back and redesign my original plan and ordering a standardstove. Then the sink cabinet was too small, then the back panels were the wrong sizes. Twice. When I went to pick up my panels someone had taken it and gave it to another customer so it had to be ordered a 3 time. Pick up the panel, again, the grains on both panels ran opposite direction. For the 4th time waiting on the order for my panel. Still not in. Started remodeling in early November. It's mid February now. Also, 4 of my cabinet doors were all different shades. I took photos, emailed them to the company, spoke with John in person and watched him get on the phone with the vendor and put the order in the computer for all replacement doors shown in the email. This was in December. Again it's mid February. He doesn't recall doing the order or even talking with me about the issue. Are we having fun yet?! The absolute worse experience with this company and the vendor they use. Dave and Jeffers, however have been trying to do their best to fix the issue but it always seems to fall into the " back of the line ". With all that being said my 1st home renovation has not been a pleasant experience.
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February 2022 by Bryan Tran
Bunch of crock!..I brought a door and it was over charge..I went back to ask for credit, they offered me a store gift card..I took the gift card home thinking it has a credit of $32 dollar.I live 45 minutes away from the store..I come back to buy something I now need, the gift card was blank zero balance. The lady hand me a blank card.i have been self-employed for 25 plus years. Poor services..brunch of crock.
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January 2022 by 924racing
This place is so great and accommodating. We plan to use them for all of our home improvement needs from here on out!! So nice and helpful!
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October 2021 by Amber Zappotta
Arrived at the store at 1:28pm today, not greeted when arriving, not acknowledge after looking at cabinets 15-20mins, then stood in front of the sales desk with no acknowledgement. My wife went and got in line at the register and had to ask if someone could help us with cabinets. We were helped by Jefferies. The store closes at 3pm on Saturdays and when I looked around probably 2:15pm all of the sales team had disappeared. While being helped by Jefferies he kept answering the store phone while helping us. I looked at my wife and said if he answers the phone one more time we are leaving, how degrading. Well, the phone rang again and he answered. We picked up are drawings and measurements and left the store. We were looking at spending 10K+ on kitchen cabinets, completely redoing our kitchen. We went to Home Depot across the street and was helped immediately.
