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January 2024 by Athena R.
I reserved a unit online, when I went to the facility to pay for the unit I reserved no one was in the office and no one was answering the phone, had to make 3 trips back to get it paid for then I didn't get the price I reserved it for. But the facility was very clean and easy to navigate. The person I spoke with was very nice.
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December 2023 by Alexandra Breines
Bill was extremely helpful with helping me condense my unit and adjusting my anniversary date!! Being so my unit is in Fort Walton and I'm currently out of state! Love the customer service he provided with not forgetting about calling me back or my situation!
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December 2023 by Elizabeth Zaragoza
The manager was really great for this facility, very friendly and customer service was excellent. Thank you so much Bill!
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November 2023 by Maria Dawkins
Bill and Brian are exceptionally helpful and friendly anytime and every time. I feel confident that my questions and needs will be taken cared of. The facility is always clean, has plenty of carts and I always feel @ ease visiting my storage unit.
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November 2023 by Cool Attitude Films
The staff is friendly and helpful. The units aren’t exact in size. Customers have broken the back door to drive thru to exit, so trying drop off or remove items from storage can be difficult when it’s busy. As son as they are fixed, they get broken again. Corporate won’t compensate customers for the aggravation and inconvenience. I wouldn’t want to have a large moving truck to drop off or pick up furniture because the wait can be long and maneuvering around the bay is frustrating. Unless they can find a way to stop people from breaking the doors, I would consider another place.
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October 2023 by Kelly Dougherty
Just started here but so far the experience has been great!The staff was very friendly when I went in to ask some questions and they showed me several units so I could really figure out what I needed. I have not has this situation arise yet, but it sounded like if you needed to transfer to a bigger/smaller unit in the future the process would be easy and you would not have to repay any initial fees which is good to know.The entire property (office, units, hallways, parking lot, etc) is very clean and tidy and they even have music playing in the halls of the building so you don't have to work in silence!!! ? I am also happy so far with the security measures in place regarding access.I would definitely recommend checking out Extra Space Storage to see if they meet your needs!!
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October 2023 by Ms. Dee
Brandon gave us TOP TIER customer service! The process was quick & easy because I was able to reserve online which made the check in process so quick & simple! The unit I rented was a great value for the size & the facility is nice & clean & very well maintained. 5 stars 4 sure!!!!!
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September 2023 by Michael Hicks
Very clean space for storing your valuables. Would definitely recommend this company.Update 4 months later:They will up the price on your monthly service without notice! After attempting to make my rent payment early, it would not let me. I notified the manager and he stated it had been increased. About a week later, I was notified by Extra Space that my monthly rent had increased by Snail mail on a very small folded piece of paper. All other communication had been delivered directly to my email account. It just felt deceiving. Today, a few days before due date, I’m notified by email of the change in amount…..Other than that, it has been a good service.
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September 2023 by Tre'von Robinson
Bill was very professional and due to a reinvent death in my family he was very compassionate/empathetic. He went above and beyond to make my moving in experience easy and efficient as possible.
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August 2023 by paige smitherman
I have had a wonderful experience with Extra Space Storage in Fort Walton Beach. Bill has been so nice and helpful and easy to communicate with. The rate is very good for this area. The facility is super clean and well run. I feel very confident storing my belongings there. Would recommend!
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August 2023 by Sandra Hoffman
The staff here are very helpful. We got a storage unit for a very good deal. And we got a free lock for it where other facilities charge for the lock. Easy access to elevators and to our unit. Recommend to anyone needing storage.
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August 2023 by Violet Benavente
An absolutely fabulous business, after filling out some stuff online I had to go in for a bit. The man that helped me, Jordan was absolute amazing as well, a clean store and very friendly staff. I will be doing lots more buissnes with this amazing store
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August 2023 by Justin Hall
My experience here has been absolutely too knotch. Everyone here is kind, courteous, and knowledge, especially the site manager bill. Was able to find a unit to match my budget with ease!! 10/10
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July 2023 by Brandon Savoie
After reading the reviews for the Ft Walton Beach area Extra Space Storage on Mary Esther, I chose to check it out. I went to see Mr Bill and his amazing staff (which they must have been busy doing all of their tasks because the place is immaculate, no way one person keeps this place looking like this ;). He's the coolest guy ever and knows his job well. I was and am very impressed with him and his facility and feel 100 percent sure that my belongings are safe and under lock and key tighter than a submarine door. Thanks again Bill
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July 2023 by Danielle Wilkin
Bill and the team at Extra Space Storage were sensational! They were communicative and easy to get in touch with when I had questions. The units were clean and simple to access. It was a wonderful experience from start to finish