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April 2023 by Charely Glz
Went in 3/24/23 at 2:45pm and the gentleman here seems to be in a bad or lazy mood. My boyfriend needed to buy a replacement phone. He didn't even ask if we needed accessories. My boyfriend asked if he had the case or tempered glass he replied very abruptly no. We didn't leave because we had already gone ro 2 other crickets and they didn't have that phone. My boyfriend asked about his contacts and the guy just said to get it once you sign in ro Gmail. I just told him I would do it, didn't want to bother him more. Not a satisfied customer.
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November 2022 by MICHAEL FERRIS
well i had cricket service for awhile but overtime my back issues got worse so i have been trying for dissability for a few years and ended up getting a much cheaper phone due to not being able to work.well i had lost my new phone and needed to get a phone to have available so i took my cricket phone with sim card to the FORT WALTON BEACH/beal pkwy location to see about getting it reactivated since it had only been 4 or 5 months since i discontinued my service.well the young guy JOSE had taken my money and said nothing much about anything besides my payment was processed and went thru and asked me to try phone and make sure it worked before leaving which i was already doing.well had a mssg saying couldnt connect to network.well he took awhile and said he didnt know what to do and told me i needed to call cust service.HOW,phone wont work.told me to come back next day and if he couldnt figure out phone id get a refund since i paid for service and got none.so i came back and had to sit and wait more than 15 minutes for the other employee to call someone from customer service just like a regular customer has too.got nowhere so i had a appt and left and left info for the girl to contact me got no call but went back only to be told i couldnt get my $70 cash back cause it was cash payment.funnything was the day before she said rite in front of me to JOSE that since my phone wasnt a active account he SHOULD NOT HAVE TAKEN MY MONEY and was to call kelvin their boss to ask what to do instead of doing a shortcut quick cash payment.i had already borrowed a $100.00 to get another phone and other service elsewhere due to i have to have a phone to get dr appointment calls and what not.long story short i was lied too,stolen from basically and shunned out the door.so now im short the $66 and change,plus the $100 i borrowed to get another phone elsewhere and the 3 days of driving back n forth to only get nowhere but deeper in debt.all cause i just wanted to reactivate my already paid for cricket phone.also JOSE had used his employee discount card while on the clock to pay some of some another guys $434.00 total i heard the girl ring up while i sat there wasting my time.which the company policy says only a dependant claimed on taaxes can get to have a employee discount to be used.im not conna be happier until i can get 200peeps not to acquire the service of crooks taking from disabled people.where is the negative stars rating at on here.thanks again for a not so great experience from a customer who had alreadt bought a handful of phones from u guys.
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October 2022 by Kyle Knott (Emerald Knight)
Couldn't get into my apple account and had problems with my phone needing to be repaired. Krista was super helpful on sending me in the right direction to get my phone fixed and personally set up my apple account to start working again! Awesome support staff here at Cricket in Fort Walton Beach!!!
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August 2022 by Vincent Idol
Jace or jõse was an amazing sales guy very knowledgeable and all around a hard working guy who is determined to get things done.
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June 2022 by Robert Nicoll
First time with cricket. Hope they are better than boost and metro
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April 2022 by Alton Smith
4 lines 100 bucks great deal . The sales people are friendly
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March 2022 by kyle Justin
Couldn't get into my apple account and had problems with my phone needing to be repaired. Krista was super helpful on sending me in the right direction to get my phone fixed and personally set up my apple account to start working again! Awesome support staff here at Cricket in Fort Walton Beach!!!
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June 2021 by Wanda Harrah
Awesome customer service.
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May 2021 by Kimberly Waters
Stopped by to see how to save pictures to my sim card but the lady there couldn't figured it out so I still don't know. Oh well
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March 2021 by Judy Clotter
The Crew are so awesome and work fast. I ported my number & Keishla was so sweet and made sure I was taken cared of. Definitely recommend Cricket.
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January 2021 by Susan Blackburn
Friendly staff. Very knowledgeable and helpful.
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November 2020 by Barbara Faulk
I, needed help with my phone. Couldn't download an app. She, explained how to get this done. Thanks for helping me.
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October 2019 by Chris Kelley
Sales guy was very informative, wasn't pushy and saved my friend 20$ a month and actually got 10 more gigs. Didn't get 5 ? because as with most of the cricket locations they are a bit shady. Overall very pleasant experience
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June 2019 by vicki shelgton
It a good to get phone i have. I have for a year
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March 2019 by Angel Jones
The customer service representative did not know anything!
