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October 2023 by Linda Kennedy
This bank is a pain in the butt to deal with. I tried to close an account over a 2 month period and went inside the bank a total of 4 times at 2 different locations. What should have been an easy process in my opinion was made very very difficult. I never received checks when it changed to PNC from BVAA and they kept telling me I had to write a check for the balance to close it. FINALLY, on my 3rd in person visit, and taking 1 1/2 hours, we got the withdrawal, leaving $3 in for the service fee so it would zero out. I was told to call a number after the service fee zeroed the balance to officially close the account. I did this and the lady on phone said they couldn't close it over the phone. OMG! So, back to the bank and waiting to speak to same person who helped before and then getting pawned off onto someone new who wanted me to start from the beginning. NO! Save yourself a hassle filled headache and stay away from this bank. I loved it when it was Compass and BVAA, but not PNC! If I could give 0 stars I would.
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September 2023 by Dawn Royall
Horrible experience. Do NOT bank here. Went to cash a check from PNC bank and was charged as it was apparently an inconvenience. The check was FROM THIS BANK!! That’s fraud and stealing and calling it policy. The branch manager Valerie approved charging me to access money that was in no way appropriate for them to take some of. I have several banks I work with and will NEVER use this bank or come here again. I saw them charge another man who was cashing a check and he was a contractor. So PNC Bank is taking peoples hard earned money and calling it their fee structure. Shame on you. Disgusting.
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September 2023 by Tammy Godbold
Pnc has closed all the branches everywhere close to us. The online banking is great but occasionally you HAVE to have a branch! We now have to drive over 30 min to get to a branch and it only has limited services so we drive 50 miles to be told we need an appointment! Unbelievable! I’m moving my money!
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July 2023 by Jennifer Reed
Horrible experience. I bank with pnc from Ohio. I would switch banks if I lived in this area!
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April 2023 by MARJORIE JUNG
Camila has excellent customer service, she is very friendly and helpful. The best part is that Camilla is bilingual. I recommend this bank and Camila 100%.
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February 2022 by Monica Williams
Tony was awesome . We had an issue with our mobile app and he did everything he could to resolve this.
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October 2021 by Nyami Doffee
Horrible bank. Do not bank with them, they do not care about you at all. They will ignore you or make excuses that they can't help you.
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August 2021 by Dave Dave
Worst bank ever. Too many complaints to list. Just don't bank here.
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May 2021 by Dylan Blair
Line times have been reduced, server has been faster and teller answered all questions well
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December 2020 by Lesly Rincon
The three stars is for Ashton. Ashton is super great and we love her. The lady that works the drive through is rude, the guy is so much better. Tried several times to open a savings account, second time the employee constantly called my husband, telling him to let me know that if i didn’t come speak to her, my account would be closed. Finally, I went to speak with her and she forgot to take a copy of my ID and then tried to blame it on me. No thank you. Ashton is the best teller here, super friendly and knowledgeable.
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July 2020 by Christopher Macaulay
Worst experience with staff at this branch about 3 times. I refuse to use this branch. Shalimar closed drive through today. If permanent, I will move all my funds to a different bank !
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April 2020 by Jason Davis
This is by far the best bank staff I have ever seen assembled. Friendly, Fast and informative.
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October 2019 by Cindy Riggenbach
I cannot relate to the negative reviews on this site. I have been banking with BBVA for 5 years. The staff at the Racetrack Road office have always been prompt, kind and have treated me with the utmost respect. I have had a couple of occasions where I have had online banking errors (that were essentially my own fault) and the staff has worked with me beyond what was required to make things right. I have multiple accounts at BBVA, and I would highly recommend them. My suggestion would be, if you have a banking issue, go in personally to discuss it with them, and they will be more than reasonable. They have always been more than reasonable with me!
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July 2019 by Matthew Babiak
I lost count of how many nsf fees i have had in the last month. I have had about 13, 5 in one day. just got two more that showed up after i covered my account. Banks can legally rob your money.
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June 2019 by Don Johnson
This is the worst Bank ever. I have taken all my money out and went to another bank that cares about their customers. BBVA on Racetrack has some of the slowest and rude employees that I have ever seen. RUDE AND SLOW!!!!!!!