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October 2023 by Douglas D.
Schedule service and recall appointment with pickup and drop off. 2 hours late for pickup. Was called truck ready will drop off next day around 10:30am. 11amRolls around and nothing. Took a good hour to get someone on the phone. No paper trail of the drop off. Told them we'd just pick up please have everything ready as I'm leaving work to do this. Arrived and nothing was ready, couldn't find paper work. Not to mention the annoying calls trying to sell us a new truck. Stay clear of these clowns. Won't be doing anymore business with them.
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September 2023 by Jason L.
The salesman was awesome, very polite and by the book. Careful when selecting a vehicle here because the finance managers are looking to screw you. I wanted to give them the gift of my business but they didn't seem to care. Wanted to go way over kbb value for their vehicle and way under for mine. If I travel all the way there from where I'm at to your doorstep you could at least work the numbers for me... they had a very airy attitude of this is IT, take it or leave it kinda thing and I guess that's fine. Wait until they're desperate to make a sale or they need to make a quota or else look elsewhere, I'd recommend Orlando for a better deal and more selection.
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September 2023 by Kyli T.
Bill, our salesman, was amazing! He listened very well to what I was looking for, after hours of looking I couldn't find anything I liked. Luckily a day later a car came in that fit what I wanted and he called me immediately to let me know and was super helpful and personable through the entire process. I would give him 5 stars if this review was solely for him. On the other hand, my first experience with the service department wasn't the best. When I brought the car home it was leaking coolant but they towed the car and fixed everything the next day. I then had to bring the car back in the day after due to a weird noise when the car was turning off which was very loud and noticeable which I thought it would be something they'd be able to notice as well. It turned out to be the alternator and they took care of that and replaced it for me. During the process, the communication wasn't the best while trying to get ahold of them, and I wasn't notified when the car was ready, I had to call quite a few times with no answer from service, until I actually texted Stuart (service advisor) who replied fairly quickly! While being at service, they were all very nice and answered any question that I had and were helpful. I know things happen and I am grateful they fixed the issues. It was just a stressful first week with the car. Over all I have recommended Bill and sunrise ford to many friends already and love stopping in there to say hi!
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September 2023 by John W.
Less than 1 star needed. Car bought from out of state. No temp tag came with car. Dealership requested down payment before any paperwork was signed. Had to request proof of sale from dealership. 30 days out from purchase, still no tag. Dealership says "FedEx, doesn't ship to my location." FedEx has delivered many packages to my doorstep. Airfilter box was full of dog food. Car has smoking damage and smells like 32 year old smoke damage. Dealership did not disclose.Temp tag that had to be requested and was "overnighted" arrived a week later.Temp tag is expired and I had to request a second one. Dealership reports I will receive a tag in 60 days. If that is the case then logic states I will need a second temp tag. So I have a car I can't drive legally and I get calls and e-mails daily from Rebecca asking if I would like an extended warranty on my "as-is" car. Had to pay $799.00 for LoJack that is "non removable" but I could not use it to assess location because it requires activation from dealership and that of course did not happen. The need to check location on a car I just bought? Yes because dealership never notified or alerted me that car was in route. Luckily I called and requested info from dealership and they provided me with a number for the transport company AN HOUR BEFORE IT ARRIVED AT DESTINATION.Thankfully the Romanian transport driver answered my call and said yea I will be there in an hour. So I could leave work early to meet him 3 miles from my house because he had the wrong address. HORRIBLE experiencePlease do not keep this dealership in business.
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August 2023 by Sunny D.
Highly don't recommend, the sales people treat you very poorly, the service department never calls you back, and the repairs done to the vehicle are always completed sloppy
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June 2023 by Jorge P.
I was there trying to get into a new vehicle and was approached by a salesman when he offered to show me a car I wasn't reluctant but skeptical. So I offered to go along with the credit check to see it I could only get approved. After 30minutes he told me no one approved me. The next day he called me claiming he found someone and that I could be approved. So I go in a few weeks later and he sells me a car but not at the msrp that was promised. It was a priced double the amount. I only found this out after I signed the paperwork. Which the salesman didn't even let me look over.
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May 2023 by Devon M.
I brought my truck in for diagnostic because my check engine light was on. My appointment was at 0830 and waited for almost six hours at the dealership to get answer. I will not be coming back to this dealership for service.
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April 2023 by WhiteBlurr ST
This is a great place to get all your ford parts, great prices and good shipping. I've always gotten my stuff from here, Customer service is great and shipping is fast. Everything arrives on time and in good condition.
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April 2023 by Jeff F.
Somehow they were able to have my previous review removed. I've been steering potential buyers away from this place for almost 3 years now due to the horrible practices at this dealer. Paid $80,000 for a vehicle here and it was delivered with damage found within 12 hours of buying. The dealership is old and dimly lit as to prevent you from inspecting cars. They were quick to blame me for the damage which was impossible to happen except for on their lift, considering the location.Short version is - no matter what these guys say - even the owner of this glorified used car lot is only interested in the part of business that involves taking your money. They will not stand behind their products.
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April 2023 by Sonja R.
Line x was completed there. The gentleman was amazing when it can to doing the quote right down to the job. He even helped with finding out about the service work being done as well. Don't get rid of him he works really hard with the best customer service at Ford. Thank you again S. Rayside
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October 2022 by Art S.
The sales staff is a joke. Lie and play the haggle game until you just walk away. If you do not, you deserve what you get. But, before you buy a ford pickup, better do your reviews. The back and forth with the sales staff and reading reviews sent me in a different direction.
