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March 2024 by Joe Brunski
Vehicle not available, in spite of having an online confirmation. Manager, Steven B. could not have been more useless. No help with calling other Hertz locations or suggesting other car rental companies. Place was empty, so he wasn’t busy. He spent entire time chatting with co-worker, while we searched for another rental. Dude needs another line of work. Customer service is not his specialty
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December 2023 by James LaPrade
Tried to rent a car here. A taller man with long hair and arm tattoos was extremely unhelpful and rude. He refused to rent me a car. Went next door to enterprise and got one no problem. I cannot believe this company hires employees like that.
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November 2023 by Euclides Pardo
Good people but sometime you get a dirty car
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November 2023 by Tina R
Steve and Mark excellent customer service. Thank you
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November 2023 by Steve Curtis
Wow what a great place. Gave me a ride after drop off!
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September 2023 by guess who
Had car problems. Went to NC for vacation, and the drive back was horrible. My family and I were in SC about an hour away from Georgia, and the transmission went out on a 2023 vehicle. I was doing 70 on the highway and started to accelerate, and the engine after about 2 seconds started sounding as if i was reving it. I thought maybe i accidently hit the shifter to N. That was not the case as the gear was on D. I pulled over and called hertz wait time was 45min-120min each, made 3 calls total. 1st call was told tow would take up to 1.5 hr and LYFT would pick us up. 3 hrs later, call #2. Second rep told me tow was Not available and they would call a Lyft. Time was 830pm. LYFT driver accepted and about 45 min later canceled because they dont do pick ups on highway. So Call#3 rep said same as rep #2. I told him LYFT doesnt pick up on highway and was told they couldnt do anything and call 911. Nearest exit was 4 miles away which i didnt mind walking but it was now 9:15pm. A family member picked us up ,they live in NC, went back to NC get exchange. When i got back to ft pierce location i spoke to rep because i was charged a late fee. Rep told me he removed late fee, which i told him i shouldn't have been charged in first place because of the vehicle. I asked if i can get some type of compensation because customer service said go to branch where you picked up the vehicle. Rep told me he wasnt the manager and that he saved me the late fee. MANAGER was on vacation and now im getting ignored. So on my next day off i will show up and raise hell verbally ofcourse. I HAVE 2 KIDS, and my 4 yr old has LEUKEMIA.
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August 2023 by Mimi
Horrible service. Ran into an employee that refused and lied about an available vehicle I reserved a month ago. Drove to another location and had employees confirm that vehicle was in fact, available. “Mark” put words into my mouth, was extremely dismissive, and continued to refuse service. Ended up with no vehicle and will never reserve with them again.
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May 2023 by Ana Micheli
Decent service. Closed on Sundays but they have a drop box.
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May 2023 by Jeff Foster
OMG, who would want to use this branch based on the many negatives noted in the reviews. Budget is likely worse (been there, done that, terrible)P and Enterprise reviews are very concerning. What is wrong with these company's manage,emt, all typically poor performance, and leaving the customer hanging. I hate needing to rent now and then in Fort Pierce... gross malfeasance on the part of all 3 rental co's here. And like Enterprise, management does not respond on line to these issues. Budget does, but still they haven't fixed their service at all. Crazy biz.
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April 2023 by Arne B zum T
The staff of the Fort Pierce location was friendly and professional, but unfortunately i had to deal with Jenn from "Management". Extremly unprofessional and rude. Never had such a bad experience with picking up a rental before.
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March 2023 by Alex Ramos
Didn't have the car I reserved so, they tried to upgrade me to a car smelling like cigarettes, after I signed a $400 agreement not to smoke. I then settled on a downgrade because it was all they had left but for same amount of money. Rude, stressed aggressive manager said nothing she could do, take it or leave it.... never again!
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February 2023 by jeffrey scott
i would walk 100 miles to enterprise before renting from them. jerked me around trying to tell me a kia sol is a midsize sedan and then the whole debit card issue . now i know why i have always used enterprise .
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December 2022 by Gue Zephirin
DO NOT trust the 5-star. They are all fake. A serious audit must be conducted in this location. Customers are at high risk. Cars are dirty, smell cigarette smoke, and have mechanical issues. The so-called female manager is aggressive, arrogant, and incompetent. Because of her, it is difficult for hertz to retain employees and customers in this location.
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December 2022 by Jeffrey Stfort
I rented a vehicle and they never mentioned anything about me using my own sunpass. I don’t mind paying the toll but they added a convenience fee that is more than the toll. When I tried to call the hertz in fort pierce and a explain a rude lady hung up the phone mid conversation
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December 2022 by Deirdre Giesey
They wouldn't let me rent a car because they don't accept the credit card I use, but then 3 days later they charged that very same card for the car I never rented...makes a lot of sense. I've been waiting a month for a refund and still haven't received any of my money back.
