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February 2024 by Kimmy Stawski
Never had a good experience at this store and I’ve been multiple times. The first time I went with my dad who has a heavy accent and the representative we spoke with had trouble answering simple questions and blamed it on my dad’s speech. My sister was with me and she’s an IT professional and was shocked at his incompetence. The second time I went in to get cable and the guy seemed annoyed at any question I asked and was really impatient with me. If you’re selling a service don’t be surprised when people have questions and want to know more. I asked if there was any way I could save on my bill and he said no, but when I called customer service later that night they were able to lower my bill by over $60/mo, so you’re better off calling because they seem to be way nicer and more equipped to help. I know they have a monopoly on the area but that’s no excuse to offer such horrible service. The management clearly doesn’t care at all about the customer experience and it shows.
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January 2024 by John Newell
Went for help due to wife's death needed to become primary user.Now app won't do anything. Keeps saying error or try again later.Won't show current or past billing.Won't show rewards keeps circling back to start page.way worse than before when I had manager access.
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January 2024 by Tracy Russ
So glad to be dropping off equipment and being done with xfinity. Price hikes, channels dropping off, takes days to get anything done on the phone, outsourcing all of their customer service, done done done!!!
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January 2024 by Marisol Manjarres
I love xfinity
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January 2024 by Maureen Buckley
I literally just called these guys about their $20 internet service. I was told that there's a 15.00 fee for their Wi-Fi box. So their $20 service then became a $35 service. Which is almost fine with me but I told the guy I just wanted to stream a Roku. He said that service won't stream a Roku. I was told it will only be good enough to connect my cell to check email. Now I have unlimited 5G data on my phone so there's no use for it n I pay $0 a month for that. Xfinity by far has 1. The worst customer service and 2. A bunch of B's to get you to spend more money. I'll look elsewhere. ?
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January 2024 by Karen Green
Friendly associates located at the front of the store. Easy check-in and not fumbling around to find help. Highly recommend
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January 2024 by Andra Campbell
The only thing that I can say is that I feel everyone's pain. While I've had great success at the store w/the emploees, the cable/internet services suck. I normally don't leave bad reviews but it's nothing but repeated problems with the service-company. Each time I've called customer service, I'm on the phones for an enormous amount of time; one day to the tune of 6+ hrs. I did receive a credit of $55, however now my bill has gone up from $186 to $240. I've decided to cancel my services and pick a few streaming channels to save money and the headache. Good luck to everyone who decides to remain with them. At one time, they were the best, but not anymore.
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January 2024 by Kace SunShine
Bad customer service on the phone and in person. Once there is another option in my area I will switch.
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January 2024 by sabine s.
I just cannot warm up to this company.The employee at the entrance was friendly and very thorough when I returned cable equipment.He then asked me to wait for the pickup of the internet box.I waited maybe 2 minutes. A female employee called me, pulled a piece of paper from a stack, and started telling me something about a $40 plan. I advised her that my landlord had switched us from cable to the internet and that it is part of my lease. She couldn't care less at 09:20 am, left, came back, and placed a box in front of me. I was told that this was what I needed, and instructions for installation were inside the box. She would make a fine drill instructorThe instructions are a joke. A tiny piece of paper is telling me that I am supposed to download another app on my phone and am tempted to return the whole thing.Comcast/Xfinity - this sucks. The reason why I'm giving you 2 stars is the young person at the entrance
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January 2024 by Joseph Solitro
Very helpful, and very knowledgeable.
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January 2024 by diamond N royalty dNR
Bab Business and Practices
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January 2024 by Tom Boyles
Fast and easy, workers were in a good mood, overall good service.
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January 2024 by Sandy Clark
Can NOT reach a human being to get adequate service. Computer voice is impossible from which to get service.
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December 2023 by stillpulseXistrolln
Walked in and was immediately seen by a man who knew how to smile :). Gotta love perfect service.
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November 2023 by Nicole Wilson
Just moved to FL. Need to setup internet, but an old account was still connected to this apartment. Instructed to bring my lease and go to store. I arrived around 4. Busy store, but moving well. Friendly man at sign in. Store was very clean! I worked with a girl( never gave her name and her ID tag was flipped backwards). She had a large gold nose ring. Most unfriendly, miserable person. Never acknowledged me . Never said hi, never welcomed me , never used my name, never showed respect, never asked me questions, never even walked me through what she was doing. I literally felt like she hated her job, her life, or resented me as a customer. I told her I needed help with Acp, and I have lots of questions. I got a blank stare. Never even smiled. Shejust sat at her keyboard clicking and looked indignant or surprised when I had questions. I never received paperwork or an email like she said and then she dismissed me. I regret not stopping saying I won't work with you or just canceling right there. I came back 45 minutes later. They gave me her again. I told her I have no paperwork or receipts. I don't know how to set up this ACP. She made it really clear she doesn't and won't help me and couldn't have cared less. The nice black man helped me when I complained and put me with Jay. Amazing. Kind, cared about my issues, helped resolve it, smiled, looked me in the eye. Said m,'am. He is great!! I was a manager for 15 yrs at tmobile and att. He is good customer service!! Called xfinity and they kindly resolved my acp issues. Bottom line, if you choose xfinity, don't see the nose ring girl and be prepared for headaches and a lot of do it yourself.
