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January 2024 by brandon Ulbrich
I can’t tell you how many times my wife and I call this bank and no matter how many times you call or any Wells Fargo in this city nobody will ever pick up the phone and the branch not one person. It is so irritating that you always have to call the 24/7 800 number to get any type of assistance. This is not how a bank in the city should run When you have other clients that need attention in your city.I told myself I would NEVER !!!!!!!!! bank at Wells Fargo again, because on a different matter I have a contractor of mine that has paid me and I’m having to wait about 2 to 3 weeks for a check; this puts me in a very bad predicament, always having to wait for a check because besides writing 2023 he corrected it and made it 2024 after an investigation within three days and sat down and wasted my time $800 out of my pocket later for having to hire other guys for my jobs for one check because of alteration and we have already verified and provided documentation of bank funds and statements on my contractors end and that everything is in great standing and I still cannot get my money!!!! This is ridiculous how this bank system and bank company runs its process
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January 2024 by Alexander G
Unfortunate Experience at this Wells Fargo branch: A Warning to Avoid this LocationWhen it comes to choosing a location for your business, there are certain factors that can make or break its success. Unfortunately, my recent encounter with this Wells Fargo branch in this particular location left me with a bitter taste in my mouth and compelled me to share my experience as a cautionary tale.As businesses strive to provide exceptional customer service, it is disheartening to come across instances where employees display a lack of professionalism and empathy. In this case, I approached the bank teller towards the end of their working hours, hoping to conveniently change my PIN. However, instead of receiving assistance, I was met with an unacceptable response.The bank teller's refusal to help me seemed unwarranted and insensitive. Not only did they decline my request without any valid reasons, but their dismissive attitude was evident through their repetitive "no no no" response. It is frustrating when employees prioritize their own convenience over addressing customer needs during regular operating hours.Businesses should understand the impact that such encounters can have on their reputation. This incident not only left me dissatisfied as a premier customer but also raised concerns about the overall quality of service provided by this specific branch. A simple PIN change request, which would have taken mere minutes or less, was denied solely based on the employee's unwillingness to assist at that moment.It is important for businesses to remember that customers often advocate or warn others about their experiences. As word-of-mouth still holds significant weight in shaping public opinion, it is crucial for organizations to ensure impeccable customer service from all staff members - especially those who directly interact with customers like bank tellers.This unfortunate encounter serves as a reminder for both businesses and customers alike – carefully choose your business locations in order to avoid instances like these where even the simplest requests are denied due to an uncooperative staff member's personal preferences rather than fulfilling their responsibilities towards customers.Remember, customer satisfaction goes hand in hand with the success of any business. Choose your location wisely and prioritize delivering exceptional service to foster lasting customer relationships and a positive reputation in the market.
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December 2023 by Todd Elofson
Terrible service. Wait in line for 20 minutes. 1 teller working inside. What happened to their customer service? It used to be great.
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November 2023 by JoshDesignStudio
The best Wells Fargo branch, my experience was opening my personal and business accounts. The service I received was professional, empathetic and they accompanied me throughout the entire process. I give my 5 stars to the branch and a more personal thank you to Dawn Rykalsky who provided me with professional, respectful and perfect service from start to finish because she clarified all my doubts in my account opening process. I will always recommend her. Thanks to the tellers and their excellent service, to the people who clean the place because it is a really pleasantly clean branch and to Mr. Alexis who helped me with my online account.
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November 2023 by Chloe CC
If it wasn’t for Dawn, I’d give 0 stars! I went in today 10/18 and the other banker wouldn’t give me the time of day because she had an appointment at 2 and told me I’d have to make an appointment to be helped! I was there at 1:45 and it took Dawn only a few minutes to help me. Dawn deserves 5 stars as she’s always customer focused and attentive, the other banker deserves a pink slip! Unbelievable how some people have no regard for the customer, and should not be employed in a relationship building role! I pulled out a large sum of money due to this employee and put it in another bank! I explained to the other banker that I would pull my money out if I couldn’t be helped today and she said “that’s your choice”! Wow, just wow!!!
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August 2023 by Mark Barnett
Worst banking experience of my life. They were very quick to issue a credit card. I merely wanted to create an on-line account so I could pay it off on-line as I do with other companies. After two weeks involving two visits to a local bank and numerous calls with more transfers than I care to think about, I finally gave up and had them cancel the card. Each employee merely wants to pass issues on to someone else as opposed to handling them.
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June 2023 by Chris Perez
Thank you for taking care of me! Shout out to the Banking Manager. Great and flawless customer service
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June 2023 by Mitchell Tindell
It's a bank but the staff at this location very friendly
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November 2022 by AJ Arroliga
Worst experience ever.Branch Manager should be demoted.Guy ignored me his staff was very rude.Dont come to this bank.
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June 2022 by Betty-Jean Park
Very tired of hearing "COVID" as an excuse for lack of customer service. WF was customer service oriented and a breeze even with their bad press and shady practices. Since COVID you pretty much have to have an appointment for anything. I was unable yo get documents notarized without an appointment because they were waiting for an appt to come in 10 minutes! It's time for a change to another national bank.
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January 2022 by JR Bosch
Sat in drive-thru for 10 minutes today, and not one car moved (only 2 lanes open). Lobby still closed even though rest of nation is open, stop using Covid excuse. This branch always has terrible service with no sense of urgency! Left and went to another branch!
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November 2021 by Paul J
Have been using this branch for over a year. Poor service both inside and drive in. Looking to close my account at Wells after 20 years and moving to another bank
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November 2021 by Brandon E
UPDATE seems as if it was to just clean the store for the day.They seem to be closed just went at 10:00 a.m. and they were not open. There were no signs on the door either.
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April 2021 by Sandy Allen
The service here is horrible.Every visit. Plain and simple. Depositing a check takes 30 minutes in the drive through.Every time.
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March 2021 by Brandon
They seem to be closed just went at 10:00 a.m. and they were not open. There were no signs on the door either.
