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July 2024 by michelle lupica
My experience with Dale and his staff was seamless and very professional. I am very happy with the quick service and installation. Dale was a pleasure to work with. The best service from start to finish! Thanks so much Dale!!
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March 2024 by Debbie F.
They have Great service. They did a fabulous job laying the time. They have a huge variety of amazing tile.
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January 2024 by Lisa S.
As long as I lived in SWFL I had heard Wayne Wiles had the best service and selection of flooring! I was very excited to work with them to select the best floor covering for the stairs in my home. I selected carpeting and worked with a salesperson to measure the area. there always seemed to be a problem... after numerous attempts of trying to get a quote... we heard nothing! Sadly I decided to work on a different project in my home and the stairs will have to wait! Hopefully I will find a more reliable business to work with. I am truly surprised this outfit has stayed in business so long if this is the quality of their customer service. BTW... this is the first review I have written or posted.
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December 2023 by Michelle S.
As seen by their response, they have no integrity or ethics. Only one employee came out from the back of the store while I lay stunned on the floor. I gave that employee all my information, as he requested, to give his employer regarding the incident. They claim that employee did not report the incident and no longer worked for them and they could not get a hold of him. In another phone call, they told me the corporate office was reviewing the video tapes. I don't believe in a litigious society and I trust that businesses will behave ethically. I have learned a lesson about Hessler Floor Covering and its owner Wayne Wiles Floor Coverings.
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December 2023 by Michelle “Micki” Stott
I would NOT do business with Wayne Wiles Floor Coverings or Hessler Floor Covering as the current owner has so little integrity. The entrance to Hessler Floor Covering in Naples, FL, has a very dangerous entrance where you have to step up to get in the entrance. I fell upon entering and landed on the floor after crashing into a wood display. I hit my head, arm and knee on my way to the ground. The owner would not even pay my out of pocket costs to have my head checked out at the emergency room. Don't do business with these companies. If you have to enter the Hessler Floor Covering store in Naples, FL be very careful!As seen by their response, they have no integrity or ethics. Only one employee came out from the back of the store while I lay stunned on the floor. I gave that employee all my information, as he requested, to give his employer regarding the incident. They claim that employee did not report the incident and no longer worked for them and they could not get a hold of him. In another phone call, they told me the corporate office was reviewing the video tapes. I don't believe in a litigious society and I trust that businesses will behave ethically. I have learned a lesson about Hessler Floor Covering and its owner Wayne Wiles Floor Coverings.
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November 2023 by Lorraine Holley
I chose a porcelain tile floor for my kitchen. Unfortunately, there was a problem with this tile. After trying everything, my salesman, Jim Palmere, suggested we file a claim. The entire floor was replaced. The whole procedure took just about four months! Through all this, Jim was very patient and promised to make me a happy customer. Let me tell you that Wayne Wile Flooring and Jim did stand behind their products! I recommend them highly; you will not be disappointed.
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November 2023 by Jerry Rhodes
After using Wayne Wiles Floorcovering for carpet and tile for 30 years, I can no longer recommend them. ENOUGH SAID!!
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October 2023 by Lynda Sadler
I recently purchased carpet for 3 rooms. I had the pleasure of working with my salesperson, Mike Esposito, who was very good at measuring and follow-up talks. Although the contractors could have been more professional, I felt Mike was patient and kind and took all of my concerns seriously. Overall I would recommend this company.
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September 2023 by Jessica Pierce
I had a terrible experience with sales today. I am very disappointed. I would like someone from management to contact me. Thank you!
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September 2023 by Patrick McLouglin
The website is horrible. Cannot see anything
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September 2023 by Robert Rippe
I bought carpet for 3 bedrooms. The installer was very good, professional, did a nice job and left the area spotless. The business showroom is excellent and has great selection. My only comment is that I thought they could have done much better at helping us understand the properties and quality of the wide variety of products available — it is mind-boggling to make an optimal decision. The lead guy is terrific.Overall, I would recommend this company; lots to like there.
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June 2023 by Dee Keywood
Top notch sales staff there to assist. Very knowledgeable and helpful. Great selection in showroom of flooring and tile. I would recommend Wayne Wiles Flooring to everyone. Excellent communication and pricing.
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May 2023 by Bonnie Thielmier
I have a Lennar home in Vista WildBlue. I needed some wty work done which was scheduled through Lennar Wty. I have been stood up now 3 times. On the 3rd time I found out guy went to wrong house ??? Do good work. Just hard to b get them here !!!
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January 2023 by Sara Lesher
We are in what we hope are the final weeks of our new home build. Our beautiful tile selections did not have the installation go as planned. The GM, sales team and operations of Wayne Wiles took our concerns seriously and to heart and immediately changed course and are making everything perfect. I highly recommend this company. They stand by their word and their products.
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January 2023 by Eily Lozada
Horrible customer service ! The staff here have ZERO desire to help the customer.I called to see if they had a tile in stock and after providing the name they immediately said that they didn’t have it. Instead of giving me options or tell me where I can find it they just proceeded to tell me to google it