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May 2024 by Jenna Lawton
This review is for Juanita Collins. She is part of the Thompson agency who I have been insured by since 02/2017. She is one of the most competent, polite, courteous, professional, and helpful employees that they have.I had to make multiple phone calls to the office to ask for one form to fill out and for some reason no one could take care of this one thing until three phone calls later and I kept getting responses via email which I was told I would get a phone call to discuss my questions/concerns yet I never got that call. I spoke with Patty, Cindy, and got the unrequested email (instead of a promised phone call) from Brian and finally got the document as requested four days later.Earlier today I had to call again to confirm more information that I was not able to find online or in my documents or emails and Juanita picked up the phone and answered all my questions immediately, sent me exactly what I asked for and was the most helpful employee I’ve ever dealt with from this business since 2017. More staff should learn from her example. Thank you Juanita for your professionalism and taking the time to help me when needed!! Keep up the amazing work!
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May 2024 by Stacee Arendt
Fausto is very helpful, thank you!
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May 2024 by CSO Specialized
Fausto was professional & easy to work with!
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April 2024 by Kay Hibbs
I have both my condo insurance and my car insurance with the agency. They are so helpful always try and get me the best price.
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April 2024 by Evan Donnan
Juanita was very helpful and professional helping to provide homeowners and auto insurance quotes... KUDOS on a job well done....
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April 2024 by Maia Nossa
Nice works . Quality attitude. They there when we need . I recommend.
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April 2024 by KhunBrutus Erectus
It was a pleasure and smooth and easy to get an auto insurance policy with Fausto (Gonzalez). Highly recommend him to work with on insurance matters. He helped with the auto policy and will be helping with homeowners and flood insurance as well. Was recommended highly by a Cape Coral FaceBook Group, and VERY GLAD I found Fausto when I most needed the insurance assistance.
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April 2024 by McFlury McDonalds
Organized, friendly and knowledgeable!Juanita helped me immediately when i was in a crunch to add my new teenage son!
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April 2024 by J Michael Monserez
Michelle was VERY responsive to my inquiry and was able to save me over $1000 on my homeowner policy.
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March 2024 by Kim Westenbarger
Fausto was great to work with and saved me quite a few $$ on my auto insurance!
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March 2024 by Daryl Hubing
Definitely recommend. Fausto helped me get a reasonably priced homeowners policy and was very professional and prompt throughout the whole process.Editing to add that I still highly recommend. Alex helped me out very quickly when I had a question about the escrow/payment process.Thanks!
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March 2024 by Arie Slot
We have been provided home insurance services through the Thompson Agency for a number of years and their attention to our insurance needs have been excellent.
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March 2024 by Teresa S
Fausto and Cindy are amazing. So thorough and they saved us thousands of our insurance! I would definitely recommend getting a quote, they provide top notch services. Can’t wait for them to quote my homeowners as well. Very satisfied.
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February 2024 by Joseph Calger
Michelle Kruse really came through for us when we needed it! I appreciate so much how she went to bat for us in fixing a huge insurance problem we had. It meant a lot to have her on our side. I highly recommend her and the company she represents!
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February 2024 by Maria Barbosa
I met with Fausto Gonzales today for my car insurance and he was outstanding. He helped us find much better coverage for less than what we currently pay. I highly recommend him for his professionalism, courtesy and knowledge. 5 star service!