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January 2024 by Leah Vice
Savannah D helped me upgrade 2 phones with complete ease! I’ve never upgraded phones and changed my phone plan with ZERO frustration before. Highly recommend everyone works with her. Super friendly and she made us feel at home. Thank you to AJ for also checking in and making sure the process was smooth. They make you feel like family
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January 2024 by Payton Olson
Spencer deserves a raise/promotion smart professional personable and truly cares about what's actually best for the customer all around great experience today glad to do my business with T mobile
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January 2024 by Nicole Norton
I went in with my son to upgrade his phone. The rep, Nicole, was extremely helpful and professional. She explained everything in detail and was efficient with the service. The store was very clean and everyone was polite. Highly recommend.
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January 2024 by Diane Campbell
Excellent customer service by Nicole. As soon as we walked in she began assisting us with transferring all of our info from old phone to new phone. She was amazing!! Thanks Nicole for helping us.
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January 2024 by Stephani Morris (InAhPets SirRom)
Everyone was kind and helpful. Sat down with me to discuss options including the pros and cons of devices. I did not feel rushed or pressure into anything. This is how all T-Mobile stores should be.
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January 2024 by antonio servellon
Very good excellent
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January 2024 by Igor Sokol
Nicole the best!
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December 2023 by Kimberly Martin
Very helpful staff!
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December 2023 by Martin Phipps
I have to share this as I am a T-Mobile customer because of Selena. I can’t tell you how great and professional, helpful and all above she was. Selena is the only reason I’m staying with T-Mobile. I’m sure she doesn’t make what she is worth, but I pray this blesses her beyond measure. If you need someone who works hard to ensure great customer service, don’t go to any other T-Mobile location and ask for Selena. This was the best experience since signing on with T-Mobile.
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November 2023 by La Toya Turner
I've been trying to get an issue resolved for MONTHS!! ? I got my factory warranty device sent to the Cleveland store this time. BEST EXPERIENCE EVER‼️ Vicky & Arai went above and beyond to make sure I got all of my info from my old phone. I am Truly happy and Appreciative. ??❤️
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November 2023 by Hamlet Hernandez
Had a fantastic experience at this T-Mobile store, and I couldn't be more pleased with the service I received from Juan Carlos. He went above and beyond in helping my entire family with our trade-ins. Juan Carlos was not only knowledgeable about the products and plans, but he was also incredibly patient and attentive to our specific needs. He made the process of upgrading our phones and trading in our old devices a breeze. His friendly and professional demeanor made the entire experience enjoyable. We left the store feeling satisfied and confident in our new devices and plans, all thanks to Juan Carlos's exceptional assistance. I highly recommend this T-Mobile store, and especially Juan Carlos, for their outstanding service and customer care.
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November 2023 by Elizabeth Rivera
They were very attentive and helped us with our doubts, they resolved a situation that we had with the mobile device, some very attentive and very respectful young Americans
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November 2023 by T “Blessed” Williams
AJ is the MVP at this location him an his team today were GREAT. They were multi tasking to serve all customers. And I felt very comfortable as AJ made sure I was taken care of. Thanks again AJ for such great service...
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November 2023 by c skalniak
AJ and Gyasi were such a great help! We needed to return a data hotspot. We had tried to do it from home but couldn’t get a callback from customer service. We brought the unit to the shop and they worked with us to get the return shipping label printed, gave us a box and solved our problem! Great service!!! Thank you!
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November 2023 by Kennetha Delvaux
AJ was very kind, patient and knowledgeable helping me pick out accessories for my new phone. The whole staff was friendly. I will definitely be back!
