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November 2023 by Greg S.
Brought my car in for service through warranty, Had Jason M. as my advisor and he did an excellent job in keeping me updated throughout the process! Got my car 2 days earlier than expected! Just wished I didn't have to wait 30 mins to get my car back nonetheless, Good service and staff!
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October 2023 by Tom L.
Absolutely incredible! I needed a new van for the company everywhere I went they attacked you like ants. Finally, I saw the van that would work sitting in the parking lot I pulled in. I was taken back to the commercial department where I met Bryan Rodriguez. He was extremely professional went over details, and it took at the most 45 minutes and I was out. Excellent customer service, very professional, no pressure whatsoever. They are there to get what you need not what they want you to drive away. We have finally found the supplies that we've been looking for that has the integrity.
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October 2023 by Kim V.
I just wanted to say that I never thought I would be driving a ford, but it just so happened, I fell into a deal,and I have it serviced with you guys and I just wanna tell you Haley is so awesome in the service department! she has helped me so much I trust her and will never go anywhere else! Haley is my to go to girl!!!!on one other occasion Dallas stepped in to help out and I was so embarrassed I was in tears and my car started acting up on 41 and Dallas was so compassionate, he stepped right in to help and I was ever so greatful for Dallas and Haley! These guys are awesome!Sam Galloway Ford is very blessed to have Haley and Dallas on there team!
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September 2023 by Jim L.
I least a new 2022 Explorer 13 months ago and took delivery with out rear A/C controls. The Staff a Galloway told me that Ford would send me a notices when they would install the controls. They have never gave me a date As to installation . I bought the car from Galloway so now I'm looking for Galloway to make it right after all these months. If you can't get this done you need to give me aNew explorer that has all the controls installed and working. SincerelyJim Lynch.
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August 2023 by Ed s
2023 F150 Platinum purchased from Galloway Ford. Called today to get the cost of an oil change and was told ONLY a service advisor can provided that information. Was told to leave my name and number and a service advisor would call me back. NEVER received a call back. What's the big deal with the cost of an oil change that ONLY a service advisor can provide the information? Is it time to go elsewhere?
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July 2023 by J C.
Update: 7/31/23After voicing my concerns to management, I received a call from them giving their sincere apologies for my negative experience. Management member assured me it would not happen again and offered to rectify the issue if I returned. After cooling off from such a high anger level, I was willing to give the business a chance to fix their relationship with me. So I returned to have the service done that I tried to get done before. The business finally lived up to the services titled "Quick Lane". I was in and out in 31:15! That is how it is supposed to go! I was very pleased with this experience and will continue to patronize this business.
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June 2023 by Edgar O.
Tuve una experiencia horrible con ellos. Son despotas los managers y solo mandan a los vendedores a negociar y no quieren dar la cara ellos para no darte descuentos de ningún tipo y no quieren negociar el presio del carro y todo lo manejan a conveniencia de ellos y el financiero solo pretende subir y subir más la cuenta del carro poniéndote garantías extendidas y muchas cosas que en verdad no las vas usara y cada que rechazas sus ofertas se enojan tanto que te hacen sentir miserable. En si tienen una muy mala atención al cliente y no quieren negociar en lo más mínimo en sus precios de locura. Es un dealer malísimo.
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May 2023 by Paul G.
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April 2023 by S H.
My review is for Sam Galloway Lincoln next door to the Ford dealership. They have great customer service, I was very happy with my vehicle purchase and service since. I've been a customer for a couple years and recommend them.I can't comment on the Ford dealership but at Lincoln they take very good care of their customers at least from my experiences
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January 2023 by Evan B.
This place is the biggest joke in Lee County! I brought my vehicle in for maintenance, after almost two weeks with minimal communication (I kept calling) I finally got my vehicle back just to have the same issue arise that same day.I called immediately to get it rescheduled just to find out that I couldn't schedule for another month and a half. I live 30 minutes from the dealership so I informed them I would not make an appointment until they could confirm that there was a rental available. I waited a week to get a call back stating they had a car so I scheduled my appointment. A month and a half later I bring the vehicle in, get it checked in and come to find they have no vehicles available. Everything with this dealership; sales, service & parts is all on their time and with no urgency. They never keep their word and give you the run around. I might start driving further out of my way just to avoid this place!
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October 2022 by Rob W.
Came in post-Ian to look at a used vehicle, only to get told website price didn't include $6000+ of dealer add-on charges. Due to lack of options in the area, put down a refundable deposit for first refusal to allow time for vehicle to be processed while waiting on my insurance payout for vehicle damaged in flooding. Called the following day to cancel the deal, was told my refund would be available the following Monday. Well Friday after that I am still waiting on that refund with nothing but excuses for 5 days. After this I would NOT do business with this dealership.
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September 2022 by Scott L.
I purchased a CERTIFIED Navigator and had it shipped to me. Certified is supposed to mean all is checked and working. Had to take to the shop immediately. BEWARE!!
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September 2022 by Paul W.
Consistently worst service department and recall services and exactly why I won't buy another vehicle from them again. No communication, no call backs, no taking any steps to make things right or apologizing when they do things wrong. I'll go out of my way and drive up to central Florida and buy a Ford or Lincoln up there.
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August 2022 by Karin Smith
I just have to give lots of thank you's to Makenzie in the parts department. She couldn't have been more helpful when trying to locate a part for us. She went above and beyond to help. Professional. Prompt and Courteous. Thank you so very much.
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July 2022 by Sylvia G.
They are the worse place to buy a car. Their customer service is the worst. We have a recall on our car they told us it can't be fixed till October. We were coming home from our daughters in Georgia and the back was making a humming noise. We called can't see us till September really. My husband said what am I suppose to do wait till the tire comes off or just don't go anywhere till September. He's called they don't return calls. Kinda of strange the service mgr and the over all mgr are always in a meetings and never ever return a call. So I suggest don't buy a Ford especially from Sam Galloway in Fort Myers. If I could give them a 0 for stars I would!!!
