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June 2023 by Simon Hunt
Drop-shipped a car lift to SAIA for collection. They held it for a week without fuss, then loaded it onto my trailer carefully. Staff was polite and efficient - In and out in a few minutes. No complaints.
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December 2022 by John King
Saia is simply the best place for LTL freight!
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October 2022 by Brian S
This is wild- They come to deliver a pallet to my business, driver tries to operate the liftgate, it doesn't work, no prob, he says I'll run back to the terminal and get it fixed and be right back. Driver is back an hour later, another business owner who owns a forklift was nearby and offered to grab the pallet, he does so and in 5 mins the driver is on his way. Saia then bills me for an extra hour of time! Unreal!
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June 2022 by Jon Sno
I have worked in shipping and receiving for 12 years and this is the worst freight company around and today I physically had a saia employee grab my arm. What kinda of freight company can they really be when they allow there drivers to physically put hands on there customers, also this does not get one star the only reason it’s one is I couldn’t comment otherwise I leave this freight company with 0 stars try yrc or averitt express both excellent
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April 2022 by bwesley45
Absolute worst shipping company. Don't ship anything through this company. They lost my $12000 transmission for weeks then broke it. The cost for the case was $1400 dollars. They offered me $19 dollars after dragging their feet for 3 months. Absolute worst experience with this company. Not only did I have to lease another truck for my business i then had to pay for their screw up. I ship a lot of parts and this is by far the worst company to deal with.
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August 2021 by Melissa Whaley
No good
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April 2021 by Michael Flury
SAIA tries for on time deliveries often! Their phone support is like trying to contact the USPS! Once I finally got through, the customer service rep was very helpful and polite.
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September 2020 by Rich M.
Javier is the man! Very professional, went above and beyond. Additionally, all the drivers for SAIA in Cape/Fort Myers tend to be very friendly and courteous. Thank you SAIA!
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May 2019 by BigMoneyGrip
I see people that complain about their delivery not arriving on the day, at the time requested. Please review LTL shipping on Google. You will see that LTL shippers are under no obligation to deliver on specific days and times (within reason.) Of course, in the name of good customer service, they all try. Circumstances vary. IF a shipment is agreed to be a Guaranteed Shipment, then deliveries on agreed days and times are just that...Guaranteed! Issue is, customers dont want to pay for a guaranteed delivery. If its that important to receive it on a certain day and time, pay the extra!!!
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December 2018 by Patrick Searle
So far so good. A 1 lot/2 piece at 350 lbs order was placed Thanksgiving week and seems to be making very decent time considering the Holiday. Item picked up 11/21 from Carrollton, TX, and is currently in-transit from the Jacksonville, FL terminal to Fort Myers, FL as of 11/27... Will update, but satisfied so far.
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October 2018 by Russ Carter Fence
My package was picked up yesterday(Monday) in Jacksonville, Fl. Some one day delivery, was told they would deliver my item Weds. and between 12-5. day late with large drop off window. So I wanted to pick my item up today Tuesday, I was told I could pick up between 6-8 PM. I would never use this company again!
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October 2018 by Randy Frye
This company let me down twice. Once on a pick, my product hung over a little on the pallet it set on so they wouldn't take it. The second time was a delivery I waited all day for it and when it did not show by 6pm I called the office and was told the truck broke down earlier. They could have at least called and said something.
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October 2018 by Paul's Garage Door Service
Only giving two stars because the scheduling is impossible with these guys nobody answers the phone at the Fort Myers office and my Freight will sit there for a week before it's finally delivered very frustrating.
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October 2017 by RUTH OLIVA
Don't ever use this freight company, they don't deliver on time, it took one week and a half to deliver one small pallet of tile from Miami to Naples and they charge for a next day delivery. Worst customer service
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October 2017 by Greg DeBoer
Friendly staff. In and out in a matter of minutes. Plenty of dock spaces
