-
May 2024 by Alvaro Roa
Worst customer service I’ve ever experienced as a pool professional. Two years of garbage “warranty” help with never a resolution but always a reason to blame us . How do you sell your products with out selling the proper accessories needed to run optimally? How many warranty companies have to come out and waste our time and more than 75% of the time they had no idea why they were called out . The gas heaters they sold me started to have issues within a few months and it’s been down hill ever since .
Mark is terrible at his job and doesn’t resolve anything but will make you wait months on end to send a warranty company that actually doesn’t even know why they were sent out . Crystal Chase is beyond unprofessional when it comes down to customer service . Hasn’t even had the decency to respond to my phone call request let alone respond to my emails which for every 5 I sent I maybe got 1 back . I will do everything in my power to make sure no one purchases a Raypak or green product
-
March 2024 by J Roma
Only had a raypak pool heat pump for a couple of days. So far easily maintains 84 degree pool water temperature.
Installer and electrician said these are the best heat pumps on the market.
Only wish the read out was larger and condensation holes worked better.
-
August 2023 by Emmanuel Jimenez
Good place to get to stay and very friendly for the download
-
June 2023 by armando gayosso
(Translated by Google) The download was very fast, we arrived before the appointment and without a problem they downloaded us, the recipient was very kind :)(Original)Muy rápida la descarga llegamos antes de la cita y sin problema nos descargaron muy amable el que recibe :)
-
May 2023 by Daniel Madaczky
Raypak is complete garbage IMO, Their tech support is the worst in the industry by far. Hopefully you read this and look elsewhere for your boiler purchase.
-
October 2022 by Vakero Rosales
(Translated by Google) Very friendly and they speak Spanish for those of us who come from Mexico and there is a place to stay to sleep in case you arrive at night(Original)Muy amables y ablan español para los k venimos de México y ay lugar para kedarse a dormir por si llegas en la noche
-
September 2022 by Jairo Sebastian Mendez Gonzalez
(Translated by Google) Very friendly and fast download(Original)Muy amables y rápida descarga
-
April 2022 by Iván Alonso Grajales
(Translated by Google) Excellent attention they speak English and Spanish very friendly the reception(Original)Exelente atención hablan ingles y español muy amable el recibin
-
September 2021 by Frank Freeman
Friendly and efficient staff. Quick unload no issues.
-
May 2021 by Anita Manzy
Our 2018 pool heater was not working property. We called Raypak. First diagnosis was replace temperature probes, then the circuit board. The company provided the replacements cost free. My husband replaced them with the expert help of their ace technicians John and Elliot. They talked him through both tasks. They were invaluable, with precise knowledge and incredible patients. Their help saved us $150 twice, in installation fees.
-
May 2021 by Anita M.
Our 2018 pool heater was not working property. We called Raypak. First diagnosis was replace temperature probes, then the circuit board. The company provided the replacements, cost free. My husband replaced them with the expert help of their ace technicians John and Elliot. They talked him through both tasks. They were invaluable, with precise knowledge and incredible patients. Their help saved us $150 twice, in installation fees.
-
February 2020 by Pedro Lopez
No reefers when they load you double.very friendly people.
-
October 2019 by Richard Cupani
It's was wonderful ed Smith took care of me
-
July 2018 by DENIS Gurov
Fast loading
