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July 2023 by Bailey Veloz
Carol who is on the phone is very rude. After I asked her one question she started yelling at me and hung up the phone. VERY UNPROFESSIONAL, HORRIBLE CUSTOMER SERVICE!!Service: Engine repair
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April 2023 by Jaime Kanashiro
The older lady at the front desk was beyond impolite. For a water pump replacement, I was quoted (over the phone) $2,050 total “taxes included” Now, when I went to pick the car up, the older lady at the front desk, presented me a bill for $2,183.03, I very politely and calmly told her that the shop foreman quoted me $2,050 total with taxes included, and…OMG I was not expecting what happened next;…she became angry, and just like that, she started yelling at me that she is “the owner” and they always quote with taxes excluded, she kept yelling; “I’m the owner and we are not discussing this!”…I couldn’t believe it, all of the sudden she started yelling, it made no sense to me but, I was able to remain calm and I was thinking to myself; “this lady got some issues, this is behavior is not normal, she needs some anger management counseling!”I will never, ever come back here. I can’t believe these people stay in business…they will overcharge you as much as the dealer and the owner is completely unprofessional. Shame on you for providing the most disgusting customer service!…Shame on You Prestige Foreign Cars Repair!
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March 2023 by Donna Rutherford
My husband and I were visiting from Maryland. Our 650 BMW coupe broke down in Florida, not once, but twice in 5 days.Gil, the head mechanic at Prestige was phenomenal.He literally sat down with us and showed us the diagnostics and then explained all our options. At one point, we discussed taking the car to CarMax and selling it. Gil assisted us with that as well. Our issue was that the car was running fine one minute, then over heated within minutes. What impressed us the most was Gils honesty. He said he did not want to make an educated guess because he knew the distance we needed to drive back to Maryland. Instead he offered to keep the car and test drive it for us until he could replicate the problem. Within 24hrs he called us and he was very excited to tell us he was able to confirm what the issue was. Unfortunately, we were in a time crunch to leave Florida and Gil was aware of that. He repaired the car within a few hours late on a Friday afternoon at no additional cost than the previous quote, so that we could leave Florida on Sunday as planned.I can't say enough good things about this man. It's incredibly refreshing to meet a man in this industry with such a remarkable level of integrity and character. The entire staff went above and beyond to help us. We are very grateful to these people...highly, highlyrecommend this company!
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January 2023 by Mike Lewis
Check engine light on my 2018 BMW X3 M40i, was able to get scheduled quick (BMW dealership was two weeks out) Gil checked it out and got me back on the road in an hour. Very knowledgeable and customer friendly. Will definitely be back for regular service on my BMW!Service: Auto emissions testing
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July 2022 by Mitch T
So called manager I spoke with was a complete A*****E
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May 2022 by Michael M
We have had Prestige do all the work on all our cars for years. We are extremely pleased with the quality of the workmanship and professionalism. We have Refered several friends who have also been very pleased. We highly recommend this place for all your car repair needs.
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February 2022 by Taylor McDonnell
They do an awesome job and Gil is one of the most knowledgeable euro mechanics around.
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December 2021 by J Rae
A great service experience. The service manager was extremely knowledgeable and took time to explain in easy terms. The appointment was set, on time and a 1/3 the cost of the local Mercedes Benz quote. Great service is hard to find and they exceeded all expectations.John R.Service: Transmission
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November 2021 by Tammy B.
Prestige reliable, reasonably with cost of repairs, just a good honest, automotive repair & mechanic. We've always brought our Mercedes to them.
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March 2021 by Rex Rogers
After a family members strong recommendation to visit Prestige for all of the maintenance on my BMW 335i I was very pleased with my experience. Professional service, fair pricing, and you can ask them anything and they will provide you with an honest answer. Will be returning in the future.
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July 2020 by PAIGE MILES
A nightmare of an experience - don’t do it - don’t waste your time or money! This business is unprofessional and the owner is psychotic. The mechanic is nice and friendly (and honestly if he was the owner, I wouldn’t be writing this) - but he’s not - his mother in law is- who I never really saw, except once when she decided to yell at me about something the mechanic and I had already discussed (yes, she was angry and without cause). What happened? We repaired a few coils on our BMW and halfway down the street after paying and leaving, it stopped working (another coil) so I had to go right back and get it fixed - I knew I would have to pay for more parts but of course no labor fees again because I had just paid for labor 30 min ago - However, this mean woman brings it upon herself to start yelling about labor fees while I’m sitting in the lobby, how if that happens again there will be another labor charge no matter what - at which point I’m floored because (1) why was she being so rude and yelling at me (2) who are you because I just talked to the mechanic, who’s doing the work, and everything was fine, no drama (he never mentioned charging again for labor, he actually said I’m sorry you had to come right back) and (3) where is your customer service? Her behavior in those moments was atrocious - but after the mechanic, her son in law, apologized again - I decided to let it go, maybe she had a bad day or didn’t know the mechanic and I spoke... (I actually asked the mechanic to step outside and questioned why she was being so mean to me, he said sorry again and I went back in to finish paying) - BUT the next part is why I’m here reviewing the entire experience - after the last repair the mechanic told us we had a few more coils that may need repair - and we hoped to get that started last week, so we took the car to the shop for an oil change on Wednesday - they did it - then he said they had to order the parts for the coil repair and would call when everything arrived - well they called today, only to say they won’t work on the car anymore because of the “last time”.....well, you could have said that before we did a $108 oil change with you a few days ago - because no one wants to spend their hard earned money at a business that (1) has a owner who likes to scold customers 2) overcharges (3) lacks accountability (4) and is now refusing to repair the other coils because of the “last time” — Did she mean the time last time we had it repaired and had to come back within minutes to fix it again, that time? The last time when she was rude without warrant? That time? — Shame on Prestige for this unprofessional behavior and shame on us for trying them again after knowing the owner was off. If you’re in the Fort Myers area, visit Performance Motor Werks on MLK - no lady behind the counter yelling at customers, better pricing and real customer service!
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May 2020 by Kevin Laffond
Gil is great, Anyone who cares for their classic should be coming here.
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April 2020 by Jay L.
Tired of paying Ft. Myers BMW a small fortune and had just moved here when I was recommended to Prestige Foreign Car Repair. Thank God. I found them very reasonable with cost, excellent customer service as well as quality repair. They are courteous, very responsive and true to their quotes. Highly recommend to one and all.
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October 2019 by Robert Zajkowski
This is one of the best mechanic shops in ft Myers. Gil,the owner is one the very knowledgeable, ACE certified,Car imports mechanic. He literally knows everything there's to know bout cars.education and knowledge takes time and money,and mechanic time,labor and price is money. This place does great work,with pride. They know their trade.enjoy.
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July 2019 by Lyndol Shreve
I have been going there for years. They are one of the best...they are very honest and won't RIP you off like almost like all the rest...
