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August 2023 by Zoie Prather
Went to ship something and they had doors locked and were closed before 5:30 even hit, do not rely on this place to get anything shipped if it says they're open because you can't guarantee they won't leave early
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August 2023 by Deborah G.
Pack and ship are the biggest rip offs of ANY shipping service I've been across. I needed an 8 lb package shipped to me from their Illinois office to Pennsylvania. The box was 34 x 10x10. Because of that, they tacked on a surcharge, and a host of other fees, totalling $200+. Then, they called the auctioneer and complained to her that I called and bitched and upset the customer service girl. Poor Baby. The auctioneer was on my side and said I had every right to complain because their shipping is outrageous. From now on, I will contact the auctioneers at Hibid and ask who their shipping service is. If it's Pack and Ship, I will pass on the item. I wish I could actually leave and no star review.
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November 2022 by Jersey Jan
The most helpful, patient, kind employees ALWAYS. Also, OWNER is the kindest man and very helpful always too.You need it they HAVE IT!!!!
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October 2022 by Sha-Sha Rhoden
Mother in law used them to send a box of framed photos to us. They were thrown in a box and not wrapped. All glass frames were shattered. Terrible company.!!!
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August 2022 by Betty Dluzyn
I have used the services offered at this location for many years. Always efficient and professional. I love the unique gifts offered also.
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August 2022 by K Capezio Aka VOILA’ CENTER
USPS, UPS, FEDEX and more all in one. Very well organized and the young lady was extremely helpful.
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June 2022 by Randy C.
Place is a little small but the people who work there are wonderful.I trust them to ship all my packages the cheapest and best options available.
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May 2022 by J R.
My husband and I went to this location to have some documents notarized and we were disrespected and treated with such indignity. I should have known it was not going to go well when the first interaction with the woman (who is probably the owner) said that if I answer questions for my husband who needed the documents notarized, she would shout at me. This was unsettling because (a) shouting at someone does not reflect on you positively; and (b) my husband normally defers to me when we are conducting business (I am an accountant) and I likewise defer to him when it's a subject matter that he's an expert in. The first thing I noticed was her extra diligence to ask invasive questions that were not required or did not affect signing or notarizing the documents. For instance, she asked why he needed to sign documents which were the same (which is what was sent to us and probably because they needed two notarized copies for the transaction) and were we aware of how much it costs. Yes, we knew that it would cost at least $10 per page, which is a standard rate for notarizing documents. We only had three pages that needed notarizing. Additionally, my husband was a notary in the state where we lived before moving to SW FL. The next issue was that she claimed she couldn't notarize a page with a question with a blank answer. The question was not applicable to the situation, so I wrote N/A as the answer. The final issue was when she claimed that my husband's signature on his ID did not include his suffix, Sr., which was incorrect - it does. Then she claimed that the suffix was not on the ID, which had to be there in order to use it in the signature, which was also incorrect. Your signature is your signature, regardless of how your name is presented. A lot of people do not have a signature that reflects all the letters in their name. Also, following her ridiculous logic, every male would be required to have the suffix, Sr., listed on their birth certificate, regardless of whether or not they will name a child as a Junior. At this point, I was fed up and I let her know that she was being ridiculous and picky and that we have never experienced such behavior in getting documents notarized. I told her that we sold property a few months ago (a process that requires a much deeper inspection of the documents) and did not have any issues with my husband's name or signature. I asked for the documents back, ignored her farfetched and ridiculous explanations, and we walked out. Had we stayed any longer, she would have been called something other than a child of God and this segues into the point of doing this review of this business. A child of God would not have behaved as she did and would not have treated us the way she did. I'm exhausted and disheartened by the indignity and disrespect I continue to experience with people like her because of the color of my skin. It does not matter how articulate, poised, educated, and professional you are, people like this woman do not believe that you are anything but a criminal, deviant, or miscreant. They do not see us as people like them, doing good and striving for a better life. No, they see us as bad seeds they have to weed out and they are self righteous as they go about this task. People like her use these microagressions as a shield. It's the best weapon in their arsenal because they have all these justifications for their behavior. To others, they just seem like they're being extra careful, extra legal, all in a falsely presented effort to protect all of us from something bad happening. Also, understand that when a person of color talks about this behavior, microaggressions, she/he/they know what they are talking about. It is not imagined or made up. It is a real thing and it can damage your spirit. People like this business owner are eager to put us in what they have determined to be our places and ensure that we know they are in charge. They salivate at the chance to challenge us so they can either call us names or refuse to provide us with service. When
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April 2022 by D R.
Bobbi (who works there) kicked me out and told me not to come back because I refused to pay $65.00 to overnight a letter that she wanted me to THEN take it and drop it off at a mailbox a couple miles away because she had to leave early for personal reasons. She was extremely rude and ALWAYS wants to open packages and go through UPS boxes, which I researched, and it is illegal to do! FedEx might be different, but UPS employees cannot look through your boxes and repackage! When I told her it wasn't my responsibility to pay $65.00 to overnight a letter and THEN have to physically drive it to a mailbox several streets away because of her leaving early due to personal reasons, she became irate and told me she didn't want my business and not to come back. This was the second time in FIVE years of living here that she's been rude to me, and I will no longer take her rude & abusive mouth. One day, she even told me that my makeup looked different and asked if I had work done on my face (which I have not!). She apologized after she saw me tear up. I was once even charged for them using "too much" tape and was charged extra for them having to tape two medium- sized Amazon boxes and one small shoe box, so I began bringing in my own tape gun every time, but that became an embarrassment for them and they quit charging me and said it was a fluke. She has no tact or manners, and if she doesn't like you for any reason, you will get poor treatment. The other lady that works there, Melissa, is lovely, just beware of Bobbie!
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March 2022 by James V Martuccio
Dear Bobbie Cooper, My Accordian arrived in Ohio in perfect condition. I couldn’t believe how well you protected that precious instrument with layers upon layers of bubble wrap and styrofoam. I wish I had taken photos of the packaging as t unwrapped the heavy duty shipping box. My Accordian was perfectly protected!!I would recommend You to anyone. You are the Best! Definitely 5 star all the way! Thank you Thank you,Jim Martuccio
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December 2021 by David Myatt
I recently had to ship a roomful of a relative’s items from Ft. Myers to my home (out of state).I was referred to My Pack and Ship.Although I was apprehensive about doing it long-distance with a company I wasn’t familiar with, everything was handled perfectly.Bobbie was great. She went to my relative’s place, where she called me by Facetime. Together on the call, we determined the items to be shipped. She was very knowledgeable about the relevant shipping details, and her advice and suggestions were a big help. Then she took everything back to her office, packed it very professionally, and shipped it off to me.The entire process, from first contact until I received the shipment, took only a few days and was completely smooth and easy. Everything, including a large framed picture, arrived safe and undamaged. The cost was very reasonable (actually less than I’d expected).Highly recommended.
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October 2021 by Caitlin R.
One of the worst customer service experiences in my life. Woman working was incredibly rude. She insisted that I packaged my items incorrectly, and proceeded to berate me on how to properly ship items (even though I had done it correctly). She then said they will only take one item per customer moving forward. Don't waste your time here! Pick a more helpful shipping center.
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August 2021 by Katherine R.
Always super sweet and friendly and always good prices and usually always on time but that's not their fault mostly!
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March 2021 by Becky Winslow
If I could give negative stars based on my experience today, I would. “Bobbi” appeared to be in charge of this location. She was unnecessarily condescending when answering questions and when explaining things!I needed multiple services (photo copy, certified mail, notary, money order, return mail, and fax). I was originally pleased to find a location so convenient and close to home. That quickly changed when walking into this location. It wasn’t even a matter of some of the services not offered, but of the demeaning manner in which Bobbi not only spoke to me as a customer, but also to her co-worker. I feel horrible for her co-worker.As for me, I’ll stick with the delightful ladies in the shipping location on the way to Fort Myers Beach.
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March 2021 by Rick Esenberg
This place is the best! Don't go anywhere else. We ship boxes of clothes and other items back and forth between our homes in Ft. Myers and Wisconsin. This afternoon, the owner pointed out that we had inefficiently packed our boxes and she proceeded to repack them, saving us $ 100! Tremendous service! The only reason I give them 5 stars is because Google won't let me give them six.
