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March 2024 by Anny Ramirez
Dr was it extremely attentive and helpful, she provided information to help me understand and get the knowledge needed
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March 2024 by David Kordeleski
Worst place to come to! Noone answers the phone. Noone returns voicemail. Horrible management. They don't have text appointment confirmation. Don't waste your time. Find a place who values you as a customer.
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March 2024 by Tamara Navarro
Very pleased with the attention the workers gave me and I resolved my problem
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March 2024 by Dawn
Initial visit on 2/17 went well at first until I went to pick up the three pairs of glasses (bifocal transition lenses) and turns out the Store Market Manager Laury measured my eye height incorrectly and I couldn't read without looking straight down to the tip of my nose. She didn't even inform me that I could choose between different widths of transitions. She just picked for me. Hell why not... I only spent $1,400 out of pocket. Matthew helped me on 2/29 with correcting the issues (height & width of transitions). It is beyond me why she is the Manager. She clearly doesn't know what she is doing, costing the company money and the customer time. Why would they not hire for that position from within? Matthew was professional, knowledgeable, friendly, and absolutely knows what he is doing. I will update with photos and more when I pick up the corrected glasses in a few weeks.
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February 2024 by Christopher Castro
So I ordered a pair of Oakley frames online to be delivered to this store. No one called me since it arrived last Friday. I go in to this store yesterday for pick up. They couldn’t find order. At this point I’m annoyed, so I start the return process, the manager had me wait over an hour, same manager who broke my glasses when he tried to adjust them. Not impressed. Still waiting on my refund.
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February 2024 by Eileen Cruz
Great service, thank you.
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February 2024 by Kristin Thomas
Lauryc at LensCrafters was amazing! Although she was very busy with multiple customers, she acknowledged that she saw me waiting, found out what I needed, and let me know she'd be with me shortly and could help me out quickly. I appreciated her communicating with me so I could get work done while I waited. Thank you for the great service, Lauryc!
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February 2024 by Pat May
Great Service…
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February 2024 by Thomas Dufner
Noah was wonderful! He put in the lens that it popped out, clean the glasses and got everything ready for no charge! Thank you, Noah!
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January 2024 by R.David Adkison
I was very pleased with our initial visit and eye exam. I expressed that in a review I did in text form they sent me. After that text review they asked if I would also do a Google review. I am going to guess they will not be so enthusiastic once the read my google review. I will never go back to this place IF I ever get my new glasses. We paid 500 + dollars for new frames and lenses. We were told they would be in no later than 14 days. Most of the time sooner but 14 days would be worse case. That was 20 days ago and they have no idea when I will get these. I was warned before we tried Lens crafters that the glasses can take a long time to receive. That is why I asked right before we paid for them. This is not some extreme case with exotic anything on the lenses. The most frustrating part is being told over and over ,"It is a 3rd party issue we have not gotten an update in a few days." Maybe they need to change their name to Lens ORDERS.
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January 2024 by Terri Cook
Enjoy Noah in helping with my glasses
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January 2024 by Jenny Carroll
Doctor Tuoi Phan is amazing. She is sweet and takes care good of the patient.
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December 2023 by Beth Faried
Sarah was very helpful, explaining features clearly. We had fun as worked together to obtain the best glasses & lens. A very positive experience!
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December 2023 by Marsha Green
Noah Kitman spent precious time helping me. He was a perfect gentleman, answered all question I had and ended in a good afternoon.Marsha Green
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December 2023 by KING OF STEAM KING OF STEAM
Went to Lencrafters at Edison mall in Fort Myers and was helped by Sara...She was awesome...Bought 5 pairs of ray bans for x-mas gifts...Sara helped me and did all the ordering and was super knowledgeable....Great job...Thanks
