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January 2024 by Dawn K.
I go to the Sanctuary for.my bloodwork and I have had my mammograms done here. My insurance covers my procedures. I have nothing but good things that I have experienced. The staff is kind and attentive. They are knowledgeable with what they are doing. I wouldn't go anywhere else.
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January 2024 by Electric YT
Fast and very good at their job!!
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August 2023 by Jeff Shuster
Brenda, my lab tech is always professional, knowledgeable and friendly. Wait times are usually reasonable. I recommend them.
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June 2023 by Dustin Jacobs
Trying to get an EKG scheduled for my pre-op and I called yesterday morning at 9:30 and it is 3:30 p.m. the next day and still have yet to have anyone call me back. I have nothing but trouble with all Lee health services returning calls It is absolutely absurd
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June 2023 by Connie M.
WARNING!!!! DON'T GO TO THE SANCTUARY WITHOUT KNOWING THIS FIRST! I don't think everyone realizes that the Sanctuary charges you at a hospital rate for your x-rays/MRI/etc which is almost TRIPLE what you will pay if you have it elsewhere. I was absolutely floored that I was referred to a physician at the Sanctuary, they sent me for x-rays before seeing the doctor (only to discover that the x-ray was CLEARLY not indicated for my issue) and then required a MRI for diagnosis. Why was the x-ray ordered if it wouldn't provide any of the needed results? Clearly sounds like overcharging and milking insurance companies with upcoding. I had the MRI elsewhere because as pulling up for my appointment, I saw the email saying I owed about $2,500 for my copay when I know my insurance copay should have been about $750. Thankfully I asked questions and then went to their other facility on College Pkwy and only had to pay the $750. Now, I am getting hit for an additional $300 for the UNNECESSARY x-ray that should have been covered by insurance. My insurance company let me know that The Sanctuary bills at a hospital rate!
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May 2023 by Beatriz Gallego
Excellent Customer Service
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April 2023 by Mary Karas
I love this place. It is clean & the staff is efficient. The problem is it doesn't take everyone's insurance. I was there at 7am today & I got right in. I am on Medicare so no issue. It is a Lee Hospital facility but my Millennium doctors see all their reports quickly. I get lab results on My Chart in just a few hours.
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February 2023 by Nancy Ferrill
Great place for tests and labs. Everyone is friendly. Love Lee Health and Sanctuary
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February 2023 by Diannz
The phlebotomist (Black lady) was very accommodating however she needs proper training. After getting the blood she removed the needle PRIOR to removing the tourniquet. This seems to be common practice for her based on an earlier review. Please retrain her before she causes serious injury to someone.
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February 2023 by Yasniely Nguyen
I went to draw my blood on 5/3/22. The phlebotomist who called my number is the black girl who worked that day in station three. I say the black girl because she wasn’t following Lee Health policy and had her badge flip over so you couldn’t see her name (all the other phlebotomist there had their badges facing towards the patient). For starters she was very rude. But that’s not the worst part. The worst part is that she can’t do her job correctly. When she went to draw my blood, the minute she inserted the syringe I felt a very sharpe pain in my wrist and my entire arm went numb. I asked her to stop and remove the syringe and she remove the syringe WITHOUT FIRST TAKING OFF THE TURNIQUET BAND. You NEVER remove the needle without first releasing the tourniquet band. It can collapse the vein and also cause cardiac problems. Well, today 5/4/22 I am in excruciating pain in my lower arm. Can’t pick up anything without sharpe pain and numbness. It seems like she punctured or injured my radial nerve. I will be seeing a hand surgeon to make sure she didn’t cause permanent damage. But I want to make everyone aware of how incredibly dangerous this lab is. This isn’t the first time I’ve had a horrendous experience. Lee Health needs to stop hiring incompetent people. Who are not just incompetent but rude. I hope this helps someone stay clear from this place or any Lee Health lab for that matter.
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February 2022 by Jacqueline Hamblett
What a great experience I had!, efficient, pleasant & professional employees for both of my procedures. Highly recommend this place.
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February 2022 by 767
I wish I could give it a 0. People are coming to you knowing they need blood work for a health condition and you treat them like garbage. I was spoken to in a rude tone the entire time.
