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June 2024 by Savannah Rhinehart
Your office is not even in operation you have a sign up that says you’re closed and to drive to pelicans preserve. You should have that listed online as well.
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March 2024 by Luz Rom
Questions I had, preparer just did not seem to know answers. I did not feel comfortable & should have gone w/my gut feeling. A message kept popping up on screen as she was preparing my taxes. I asked, do I owe someone? She told me not to worry, but it kept popping up. She finally said, need to ask someone. Came back, told me someone was looking at it. She is now done & I am getting ready to leave. I ask her about that message. Again she said not to worry, it was nothing. She tells me my return amt, I sign & leave. I review again at home bc I didn't feel right, and noticed, return is $400 less than she said. I call next day, and NOW they tell me that I owed HR BLOCK from 2018. Whaaaat?? Never heard that before! No bill sent, no contact whatsoever! Couldn't tell me day before? Shady!!! Waited until after I signed and she sent in. I was so mad to say the least. Had they told me prior years, I had money to pay. This year, really needed that money!! And she didn't offer me any Peace of Mind protection or anything like that. I asked and they told me too late, already filed. Now, I don't trust anymore, after using them for years in the past.
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March 2024 by jan mar
Our tax professional (Li) always does a great job in a timely manner.
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March 2024 by Akhnaton Gomez
I called and was told that they could pull my W2 using my name and SSN. I was also told I needed to have an appointment. I was ready to hung up and I was basically begged not to. The woman on the phone said that I could come in I that I'd be taken care of today.Well, when I get there they tell me that the need the W2 form and that I need an appointment. 12 miles out of my way. This people like to play games and they're in it for themselves. They give a bad name to H&R Block and because of them I will never do my taxes with H&R Block again.People, don't waste your time with this location. They are going to lie to you to get you there. What else are they going to lie about?
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February 2024 by Jen
In 2022 I paid $250+ for Nestor to do my taxes explaining to him that I wanted him to set it up so next year I can do it myself on HR Block. He said no problem. 2023 comes around and now they have new software and are unable to tell me the information I require from the services I already paid for last year. The software doesn't import last year's information so I have to start from scratch not knowing what selections Nestor picked and having to redo the depreciation values. Brenda apologized for Nestor and said the only way they can "help me" now is if I pay again this year and then the software will magically import the necessary information. My question is since it auto populates my information after I pay, will it be cheaper this year!? I do not recommend this place as their knowledge is limited to the basics. Brenda couldn't even explain the safe harbor to me she told me to Google it because it was to difficult for her to explain it. All I needed to know was what I already paid for. I called HRblock 800 customer service and they said it was an office problem as they did my taxes in block works vs myblock; therefore, it wouldn't import for me and there was nothing they could do. This came after 3 escalation attempts and hours on the phone with customer service. That was an entire other negative experience. The office is not willing to do anything for me to resolve this issue that originated with them and their software. Kathy, the office manager was very nice; however, she stated that this was outside her abilities as well and referred me to Brenda.
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February 2024 by Jennifer
In 2022 I paid $250+ for Nestor to do my taxes explaining to him that I wanted him to set it up so next year I can do it myself on HR Block. He said no problem. 2023 comes around and now they have new software and are unable to tell me the information I require from the services I already paid for last year. The software doesn't import last year's information so I have to start from scratch not knowing what selections Nestor picked and having to redo the depreciation values. Brenda apologized for Nestor and said the only way they can "help me" now is if I pay again this year and then the software will magically import the necessary information. My question is since it auto populates my information after I pay, will it be cheaper this year!? I do not recommend this place as their knowledge is limited to the basics. Brenda couldn't even explain the safe harbor to me she told me to Google it because it was to difficult for her to explain it. All I needed to know was what I already paid for. I called HRblock 800 customer service and they said it was an office problem as they did my taxes in block works vs myblock; therefore, it wouldn't import for me and there was nothing they could do. This came after 3 escalation attempts and hours on the phone with customer service. That was an entire other negative experience. The office is not willing to do anything for me to resolve this issue that originated with them and their software. Kathy, the office manager was very nice; however, she stated that this was outside her abilities as well and referred me to Brenda.
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April 2023 by Craig Sibbio
Li is an extremely comprehensive tax professional
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March 2023 by Mary Northam
They were all so nice.. even had snacks for my 5 year old! Had markers and a pad of stickys for her to draw while we conducted our business. We will never go anywhere else!
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March 2023 by Sally Jackson
Excellent service
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August 2022 by Cathy Campbell
I didn't go there. I drove by there to get to my destination. I have an Accountant that does my taxes for me every year. He works out of his home on the Cape and charges me $60.00 every year to file. His fee might've gone up this year as everything else has. $8.59 for a quart of Miracle Whip anyone??If you can pay $37.50 for three perfect boneless Rib eye steaks (1 1/2" thick) at Winn Dixie you don't have to worry about the reasonable fee he charges.I didn't get the steaks as much as I admired them. I got chicken. If I eat anymore chicken I'm gonna grow feathers!He sends off my completed 1040 form as I watch him. I pay him his fee and tell him I'll see him next year. Easy Peasy.
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August 2022 by Justin Schnitker
Great job!
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April 2022 by Larry Durrance
Fast easy convenient
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April 2022 by Elizabeth Bottone
My tax professional is efficient, competent and friendly.
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March 2022 by Ginamarie Barkdoll
When I called to make appt, they were very accommodating on my limited time. They made the appt within two days. Also they were very enthusiastic on who i would be with.
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March 2022 by Karen Moore
Your representative was extremely helpful and she seemed to want to make sure we were prepared for next year.
