-
October 2024 by Jose Bees
I had an important question to ask them. I do not live near them so I decided to call. CVS on palm Beach and ortiz had system down and they suggested if it's important go get it transferred and filled elsewhere. (A lot of help they are). So I wanted to call to see if it's possible to get it done right away because I have 3 sick kids that need their antibiotics. So I just found out they don't even answer their phone! You have to leave a voicemail and just what? Hope they call you back right away? What if they call the next day? I need their medicine now. Thanks a lot CVS. I will now transfer all my kids meds to Publix.
-
September 2024 by Jacob Garrett
Pharmacist lying to doctor about my insurance to prevent filling prescription, so when called my insurance, everything was fine. I got put on a different medication, had issues, gave doc my script he sent my original back in knowing i my insurance was situated, Then got told i cant fill my prescriptions there anymore.
-
September 2024 by Randi Turnbull
The absolute worst pharmacy in Lee county!!!! Now you can't even call up there you have to leave a voicemail. And they mess up your medication. This place sucks....
-
August 2024 by Catherine Lindquist
They have made some drastic improvements in the wait time,
Service, and in the Pharmacy responding to phone communication. I applaud you the customers made positive comments while waiting in line.
-
August 2024 by Akhnaton Gomez
Bad customer service. I asked my boss if I could run next door to the pharmacy to pick up my prescription. I go to the counter and there's one person ahead of me. No one acknowledged either one of us. 10 minutes later and it's my turn. They tried to over charge me for my 60 pills of metformin. They wanted $18. I usually pay 5-5.50. I asked to run it through good Rx. The lady(Donna) kept telling me that the price through good Rx was the same. That the discounts on the metformin were all the same. I decided to download the good Rx app and she tried to stop me. I downloaded it anyway. Then I searched for metformin and found it for $8. I hand the phone to Donna and she put it in. She apologized, but it was clear she was trying to rip me off. While all of this is going on she kept talking to the customer behind me. They were friends of something. She tells me that I'm done and that all she has to do is reprint the label. At this point my boss is calling me because Id been there for 25 minutes. As I waited at the register for my new labels she kept talking to her buddy. 30 minutes in there already. She finishes with the customer that was behind me and he's gone. Meanwhile I'm still waiting for her to grab the label and finish me up. She finally did. She came to the register and gave me a lame excuse for what happened. I told her that it wasn't right the that I came in before her friend and ended up leaving after.
-
August 2024 by Patricia Buckner
CVS near me, Fort Myers, FL and Palm Beach Buckingham Road is always clean and always fully stocked
-
July 2024 by Brent Masmann
This CVS Pharmacy is a JOKE!!! I went today at noon stood in line as a guy in front of me was yelling about his prescription, I didnt think anything about it. Then when I got to the counter a lady name Donna was very nice and mentioned to me that my prescription was ready but had not been ran thru the GoodRX system and to come back in 30 mins. I mentioned I had an appointment and left. I came back 2.5 hrs later and when I was once again standing in line the lady was talking to another client who was saying that she called and her prescription was ready well guess what she got told it was not and to wait an hour. I finally made it to the counter and spoke to I think her name was Linda or Lidia blonde hair lady with glasses. When I gave my name she mentioned oh your prescription is not ready. When I stated I spoke to Donna and she stated it was ready she mentioned well we need another 45 mins to get it ready. I simply stated I would be back and went to speak to a manager at this point. The manager couldnt do anything to help so I will have to go back for the third time today. This CVS is a joke if you can get your items else where I would.
-
June 2024 by Colleen Luhmann
Subpar pharmacy! I was texted on a Tuesday regarding my seizure meds, stating it was too soon to fill (as my provider called in). The following Thursday I get another text from the CVS pharmacy stating they will contact me when my seizure meds will be filled. I had not heard from them so I called on the following Monday and they said it was out of stock but it may be in today’s shipment. I TOLD HIM I WILL BE OUT OF MY SEIZURE MEDS BY TOMORROW AND ASKED IF HE COULD CHECK IT IMMEDIATELY AS I NEED THEM!!! He said he would check to see if another CVS had the med and he did find it in Cape Coral. I asked if he could have them sent to this pharmacy so I could pick them up or have them delivered to me. He said I could go there and pick it up. Are you kidding me?!?!!! That is over 25 miles away! This is not the first negative experience I’ve had with this pharmacy but it is the first time I’ve ever gave a rating for their continuous under performing pharmacy, especially with such an important medication such as seizure meds!!!! I won’t even mention how inconvenient that they are closed over lunch…how hard is it to schedule lunches of pharmacy staff at different times???
-
June 2024 by Jessica Kash
Worst pharmacy I’ve ever been to. My father had a prescription called in three days ago and was told it still isn’t ready. After they rudely told him it wasn’t ready, he called back and then was told it’s out of stock anyways and he’d have to wait for it until Tuesday. This is a very common medication for blood pressure. I called the CVS down the road and they laughed at the incompetency of this place— they got it ready in an hour. Do NOT go here for your prescriptions if you want them in a timely manner or if you want to be treated well. They are awful!
-
June 2024 by K Pistol
Rude pharmacy
-
May 2024 by Juliana Gomez
You can tell the pharmacy employees are a bit overworked and that might explain some of their negative attitude, but at least they filled my prescription 3 hours after dropping it off, which is the time estimate they gave me. Just be patient and don't take their attitude personally and it'll be okay. They even took the time to process my GoodRx coupon.
-
May 2024 by K Mock
The worst pharmacy ! My Dr called in antibiotic on a Thursday morning I went to drive through that afternoon. After waiting 15 minutes she said I had to come inside. I go inside wait another 10 minutes only to be told it’s out of stock ! I go back two days later inside the store, out of stock and don’t know when we will get it. But I can try Lehigh they might have it. That’s 20 minutes in the opposite direction. I went back to drive through 7 days later after working 12 hrs it’s 7:40 pm they close at 8 pm it’s there but I have to come in, it’s not ready. Because I’m blocking the drive through, I said I will if someone pulls behind me. Well you’ll have to pick it up tomorrow then. There’s no one else in the drive through or the pharmacy but 2 techs and the pharmacist. They were terrible rude and unprofessional. It’s also filthy and disorganized ! Will never go back to this store or any CVS again !
-
May 2024 by Lee sandra González
The place is very organized, the cashier and floor employees are very friendly.
-
April 2024 by Shaina Newkirk
Honestly, I’m always disappointed with this CVS. Poor customer service in the pharmacy. Always have some sort of issue with my prescriptions. The hours suck. The only reason I continue getting my prescriptions filled there is because it’s closest to my house. Honestly, taking the trip to the one on colonial would probably save me a lot of time and frustration.
-
April 2024 by Sherry Rhodes
Worse place ever, doesn't care about customer service, doesn't have percription ready on time ever, then you wait in a long line, I person always only working the counter, then they can't find your perception in the bin it is supposed to be in. This has happened multiple times. Will be taking my percriptions elsewhere.
