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December 2023 by Joelle Egger
I am satisfied with Brian Culbertson, Allstate Insurance Agency.They are prompt to answer my questions and provide information about my policy as needed.
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December 2023 by Charles McFalls
Requested quotes nothing done, followed up with Kat Cowan with multiple emails never responded
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November 2023 by Rubina Mallous
The only thing I'm not happy with, you're agents, has too send notifications too , our reverse mortgageCompany, they Tex us that they don't receive! Notification that we have insurance with you! Rubina & Nickloas Mallous!
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November 2023 by Blair Baxter
Great service has even improved since the hurricane. Now I’m also very happy with my Allstate auto insurance
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August 2023 by Sandy Robb
Received a rather large hurricane assessment from our HOA the day before we left for a 2 week vacation cruise in Europe. Dropped it off at local office not thinking they would need a lot more information. We had spotty Wi-Fi and phone service but somehow the customer rep was able to piece together what was needed to get claim paid. The covered amount showed up in our checking account just after we arrived home and was certainly appreciated.
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May 2023 by David Ousley
I was sent an automatic email to give a review on Google (which I have no problem doing) however it was not smart to send one to me with what this organization recently did to me as a paying customer. I signed up with renters insurance through this agency because they came recommended for the area and the complex I was moving into, and had no troubles initially. When it came time to move, I was thinking it would be an easy process, which turned out to not be the case. I was working with a different rep, due to high turnover I’m assuming, and I paid the new premium over the phone and gave my credit card- even got a receipt via email and confirmation. Not even 2 months goes by and I start getting spam-like text messages from people claiming to be debt collectors coming to collect on behalf of the Culbertson Agency. I ignored it at first, but after a few more strange texts I decided to investigate. After getting assigned to yet another rep (not the one that helped me a few months earlier) I was told that this was indeed valid and there was a fee I had to pay for changing my renters plan!!! No calls. No emails. No texts. ABSOLUTELY ZERO COMMUNICATION regarding this fee. They failed to inform me of it and less than two months later they decided to pass my personal information off to a DEBT COLLECTION AGENCY…I was beyond livid, and frankly embarrassed. When I finally got to someone who could help, rather than take accountability and waive the fee I was never told about, she said “oh that’s the Allstate Corporate office, not us” and then proceeded to take my card information and forced me to pay the fee. I would’ve gladly done this had I known about it in the first place. Best part? The fee was less than $20. They sent a debt collection agency after me for $20 after less than 2 months. Absolutely abhorrent, unprofessional, distasteful, and such a poor way to treat a paying customer. Think twice before doing business through this organization, literally anyone else will do.
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April 2023 by Magalee Alter
Durning the hurrican didn't help with a thing so sad have insurance and didn't help one time. No matter what I sent them or anything. Very sad company to do business with.
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April 2023 by Olena Kopytova
Very good agency. They do care about their clients. Helpful agents, they act pretty fast and try their best to find the best option for you. Highly recommend them.
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March 2023 by Hector S
I can't say enough. Our home insurance was cancelled by UPC, who Culbertson placed ** with several years ago, and they worked tirelessly to find us new coverage while many of my neighbors have heard nothing from their agent. I am referring them all to you guys. You're the best, and I had to just say thank you and post you a positive review here. A great asset to SWFL.
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February 2023 by Michelle Cimino
Fort Myers staff is fine, but I really would prefer a local insurance agent. It appears this location is permanently closed. Please see picture that I took on 2/5/2023.
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February 2023 by judy morrow
When I was talking to the agent they were very helpful and gave me a lot of information and pretty much took care of everything right that in there. However, I was told that my account would be separate from my husband's and then I would get a separate email that would let me enroll in my own app and I never got the email. Email I had to call back 2 weeks later and finally the email came through so it was a little disappointed with that but otherwise it was a great experience
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January 2023 by Elanor C
This agency has been nothing short of phenomenal since hurricane ***. Our claim was now settled by the carrier to our satisfaction and **** and the team at Culbertson Agency fought for us, until it was resolved to our satisfaction. I can't imagine the workload they are dealing with right now, but we never noticed or felt it. We were treating with white glove service.
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December 2022 by Timothy Schmitt
Not very happy with this insurance agency. After IAN they absolutely took care of themselves first before their customers. Sold us house insurance that was useless. No help with dealing with the insurance company. No longer have any faith or trust in Allstate and insurance companies in general. Not required to have house insurance and will not moving forward.
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November 2022 by Sarah Prejean
Mr. Brian is an excellent agent that goes above and beyond in his community. I highly recommend his agency.
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October 2022 by Susan Wunderlich
Brian is my neighbor, no personal service, ask his office to help me lower HOI, no help. Found same policy for $2K less and cancelled my policy of 16 years with him. Don't use his agency unless you love throwing money away and want poor service.