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February 2024 by Carriage Home
Not impressed......second rate Club compared to Sams or Costco.Fire Doors are always blocked, carts are all over the parking lot.
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February 2024 by Isabela Okik
bad service, way too expensive.
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December 2023 by Ive R.
I have always been a client of BJs, for several years, because I had an interesting incident with Mrs. Maria, who is at the entrance, she does her job but she got out of hand this time, as a former client I really felt like a thief When I checked my car on the way out, I explained that on two occasions while I was marking my items, the machine stopped and displayed a message on the screen, just as I was marking those two items, but then it continued normally and I finished paying. Actually, when she reviewed it, I explained the incident to her, but well, it seems that this generated more distrust in me, enough to check my invoice and my items several more times. As a customer, I don't know how the machine works because I didn't receive training for that, sometimes they make changes and adjustments and you don't know, but they also don't want to make you feel like a thief, for two items that I scanned and if it wasn't marked correctly, it wouldn't. It's my mistake, it's the machine's. They should be more respectful to customers because not all of us are thieves. Don't label everyone the same. That's why there are cameras. Review. To corroborate well what you as a client say or do to them. More respect.
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October 2023 by Hugo Perez
$20 membership 10/09/23. I would recommend doing it on their website. I tried to do it there but they turn me down. I spend 5 minutes filling up all the info on their parking lot and walked back in with my card included in the app.
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October 2023 by Elizabeth
Curbside pickup is a joke. Shopper has no attention to detail and picks food with mold on it. Had to go into the store to return the item and buy a fresh one, which defeats the purpose of curbside...?
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September 2023 by Marc
Very under staffed we pay membership fees and they don't even have staff to use forklifts to bring items down. We normally get water on Fridays they have 5 pallets in the air top racks. No body can get down and due to a storm panic it will make the weekend not even worth going thanks . BTW walmart next door was staffed so I'm guessing it's a pay issue .
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September 2023 by Solimar A
My second time encountering the same blonde customer service lady and having a bad experience. She has an attitude and no patience. I understood if she was having a bad day the first time but second encounter no excuses.
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August 2023 by Greg Fortin
They changed the layout of the store to benefit themselves, not customers. You can't find anything anymore. Everybody confused. They moved the most profitable stuff up so you have to see it. There gonna lose a lot of money because of this. Their gas is also 20 cents more per gallon than the Cape. Could be a timing thing, but I'm switching and they will lose at least 5k per year from me.
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August 2023 by Keith Church
We bought a 75 in Samsung TV there today. We had technical issues with their website (quite common, I understand). We approached Sherry at the Service Desk, and she went above and beyond to look after us. All our problems were solved.
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July 2023 by Colleen C.
If you order online, I recommend checking the expiration dates upon delivery. Also, check for any damaged or missing items. I have only had the first two aforementioned issues for most recent order. It was disappointing for the salsa that I planned to use this weekend, but in the scheme of life, a very minor issue. Also, the prices online are higher than in store or pick up. In this case, I ordered several very heavy items so delivery was super helpful while I build strength. This time it shipped from Richmond, VA & didn't get lost & never delivered, so that was a major bonus :-).
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June 2023 by Stephen C.
bjs warehouse online customer service department has to worst company I ever had to deal with. I purchased a tv and I tried to cancel within one hour later and they said it cant be done they told me refused delivery and have not even ship yet I then to change address and that could not been. i also tried to corporate office even worst experience and operator told me leave a message and someone will call you back in 3-5 business days. How is unethical company still in business I am putting this on this website BUYER BEWARE BEFORE BUYING FROM THIS COMPANY. THEY MUST OUTSOURCE THEIIR UNPROFESSIONAL EMPLOYEE FROM A THIRD COUNTRY I AM DEFINITELY CANCELING MY LONG TIME MEMBERSHIP AGTER THIS NIGHTMARE
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June 2023 by Andrew C
Half the time, common goods are overhead, and nobody is available to get them. By the time they're putting it out, food is expired, I've seen moldy cheese and rancid meats here on several occasions. Whole lots of expired condiments, especially the mayo (always expired). The new store layout is horrendous. Good luck, I hope you wanna see the whole store just to grab a few items.
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June 2023 by Victoria Cable
Absolutely horrible customer service, I waited in line to pay for over 20 minutes. I couldn't use self checkout bc they have a limit of 20 items and was told I had too many, I had 22 items. They had one cashier and a line of about 10 people.
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May 2023 by Colette Lowndes
Kim the fresh foods manager provided excellent customer service. We ordered a cake for our company picnic a month prior and their cake logo printer broke at this location. She then drove our cake to the other store to get it printed and brought it back. They went above and beyond and we are thankful for her help.
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May 2023 by Sam Benson
Was not crowded at all at 9am, lot of empty shelves and space, appears spring inventory is coming out. Checkout was quick. Like always price is subjective, how much do you need vs how much will get thrown away.