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April 2023 by David D.
Toxic. Unhelpful. Condescending. Just like other reviews said.
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January 2023 by Robert S.
I was in the Galleria Plaza shopping center and I needed some cash, so the most convenient ATM was the Wells Fargo Bank one.The bank, according to their website has Lobby Hours from Mon-Fri 09:00 AM-05:00 PM Sat-Sun closedThey offer a variety of services like Cashier CheckCheck CashingMoney OrderNew Account OpeningsNotary PublicSafe Deposit BoxTheir ATM is 24/7 and is located right outside the bank, so no need to get special entry into the lobby to use it.
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September 2022 by Google user
This atm took my card before I was able to enter my pin or withdraw cash. Huge inconvenience, very upset. Managment needs to contact me ASAP. I’m not going to drive all the way up here to pick up my card neither.
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August 2022 by Juan Santiago Music
This atm took my card before I was able to enter my pin or withdraw cash. Huge inconvenience, very upset. Managment needs to contact me ASAP.I’m not going to drive all the way up here to pick up my card neither.
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May 2021 by Billie D.
This past week a teller shorted me thirty dollars in cash. When I said something about the discrepancy she immediately became defensive, refused to continue to assist me, and she walked away from her counter space. When I asked for the bank manager. I was informed he wasn't even in the building. I will not return to this branch. I have filed a complaint against this employee and the manager... Not to be trusted.
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June 2020 by Reese N.
Wells Fargo has always been a fraudulent bank. I get bills from their teller sometimes. I tried to deposit some money and was told one of the $100 bills was a fake and they would send it the secret service. That seems like a policy no one can avoid, except they wouldn't provide any details for help beyond that and began laughing at me when I told them it's unfair they're stealing $100 without helping or giving me anyone to reach.
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June 2019 by Jennifer S.
Absolute worse customer service. If your looking for help with banking etc this would not be the place. When you walk in there is no friendly greeting and with an eye roll your told to wait.
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October 2018 by Daniel P.
As soon as I walk in I get a stare from this young girl, not a very nice stare, she looked at me up and down and in displease but who cares right ?! I waited for my turnt to approach the teller, well he was not much help and his manager wasn't either. I needed to deposit a check a simple check but they for some reason couldn't make it happen and just said, we can't deposit the check when you have initiated the deposit online. Well, I call the online services before I even tho of walking to the bank and they told me there's no problem me taking the check directly and getting it deposited. But this people didn't even wanted to try. I called the online services again and the lady apologized as soon as I told her what had happened in the branch. She again assured me it is something they can do in the branch. I had to drive to another branch 15min away to finally get it done.
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August 2015 by Stephen L.
Wells Fargo is a legal ripoff! Watch your daily statements online and notice how they manipulate them. THEY STEAL YOUR MONEY!
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September 2012 by Jim D.
SERVICE IS NOT IN THEIR VOCABULARY. Coming from Los Angles and now in Ft. Lauderdale I have had my full of this bank. When they make mistakes, YOU PAY! One day I deposited $500 in American Travelers checks,one week later I noticed $500 taken out of my account. When I went to the bank they told me they lost the checks and to go to American Express, report them as lost. But they were not lost they were deposited in your bank you cashed them. SORRY Can't help you. I blew up! The manager came over and to shut me up gave me a credit. Over the years it has been nothing but rude, uneducated employees that have the IQ and knowledge of a kinder garden drop out. If I make a mistake I pay for it, If they make a mistake you pay for it. My second bank is JP Morgen Chase and I have had nothing but positive things to say about Chase over on Cordova Street. From the moment you walk in the front door it is SERVICE and a smile,The bank manager , a blond lady, Sharon, is very helpful and knows her product knowledge Maybe Wells Fargo should train their tellers at Chase. i would not even rob this bank, I'm thinking of closing my account. Good Luck **** UP DATE **** AFTER 38 YEARS I AM OUT OF THIS BANK, BAD SERVICE PLUS NOW A $10 NEW MONTHLY USE FEE. NO FEE AT CHASE. On $3600 I made a big 4 cents and that means I lost $ 9.96 . I may be crazy but not stupid.
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May 2012 by Nina C.
I know how to rate this bank because ummm- they got robbed just before I walked in!!!
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February 2012 by D B.
It is hard to believe that a bank this unhelpful and rude on such a continuous basis could even exist. The manager floats around the bank asking if one needs help and then makes you wait for one of her "bankers" to finish his ten minute discussion with another "banker" while the manager continues to float around like a cocktail waitress. I kid you not. This has happened the three times I have needed to speak with someone regarding my account. If you are lucky enough to sit down with the manager, you will find her to be condescending. She has a great propensity to talk over you as if she knows everything about your situation and inquiry about fees. Then she simply fails to anxwer your questions and refers further inquiries to her "bankers". Yeouch! This is the type of service that makes one grateful that Wells Fargo is large enough to have another branch!