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September 2023 by John F.
Went in with an appointment to get a notary affidavit for my brothers account that passed away. Had already spoken to the Estate group at WF and they provided me with location and procedure. WF called me 18 mins after my appt time then stated they would need 1 hour to process an account closing due to a customers death. I asked why a notary of my signature would take an hour and the response was "do you have a Wells Fargo Account?" I said no, its not for me, its for my brother who is a customer. I was told unless "I" was a customer, they couldn't help me. I explained the Estate dept. sent me there and asked when the policy changed. The customer service agent said " a year ago". I left and called WF directly and they state emphatically that they DO NOT have any policy like that. Poor service, poor training, lack of empathy... My appt. was @ 1:30pm on Sep/ 19th, 2023. Don't use this location. In fact, pick a better bank. 17th and Andrews branch Ft. Lauderdale, FL.
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June 2023 by Michael D.
Hardest Bank to deal with! Do not trust with your money. They will make it very hard for a clients to operate with your own money
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August 2022 by Breffni M.
Don't bother simple advice in a nutshell why I am even bothering to write this review as everyone knows it's the most useless bank on the face of the earth.
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July 2022 by Vanessa P.
WORST SERVICE!!!!! I am a professional with multiple accounts for over a decade. I ordered euros last week and was personally assured by the Manager (Navadine??) that they'd arrive for pick up today or last night. Well, no call as promised, no euros, they're filing a complaint for me ...seriously, with whom, what a joke!!!!!!! Now I'm screwed and to worsen matters, they're converting MY MONEY TO THEIR OWN USE BY REFUSING TO CREDIT MY ACCOUNT OVER $1800 OF MY MONEY UNTIL THE EUROS ARRIVE WHEN I'M ALREADY IN EUROPE!!
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July 2020 by Jeff A.
I have called this bank at least 15 times over a two day span during business hours and cannot get anybody to answer the phone. That is completely ridiculous!!!
