May 2021 by welbys blanco
I made an appointment for my cat for the following week and the person who took my call gave me an appointment for the same day, on the same day I was calling. I got the email and was like no this is wrong. So I called back and she was sorry so I told her aging please put me down for next week. This time she confirms with me the correct date and time. The following week I show up and I tell them I am here since we can’t walk in we have to call. They tell me the appointment is for the next day. I told them this is the 2 time this happens. They tell me I will have to wait till there is something open. I am mad and frustrated had to take time off and all of this happens. I will not be returning back.
April 2021 by Melissa Jomsky
ALWAYS AMAZING! I have been using this vet office for 3 years now and Dr. Powell and his staff are wonderful. Every time I call, my call is promptly answered, all questions asked, and I'm never left frustrated. They have always been able to fit me in for emergencies. The staff and Dr. Powell have the BEST bedside manner. I wish some of my own doctors treated me with the same care and love that my dog gets treated with at VCA. My dog gets just as excited to go to the vet as he does the dog park, which says a lot. Thank you Dr. Powell and staff for always beaming with so much care and attention, it is very apparent how much y'all love your jobs and animals!
April 2021 by Alissa Gilchrist
New to the area and very impressed with this office. I love that they are not pushy and give you options. The tech Taylor was fantastic. Will definitely be back for all my pets needs.
April 2021 by Aaron Parr
The doctors are all great! Prices are not outlandish, but definitely on the high side.We've had a few instances where they were supposed to call back once test results, etc. were in but we never got a follow-up and had to reach out to them. In general that's not a big deal, but at least once our pup was on the wrong meds for over a week because of it.Overall, there is room for improvement, but I'm happy enough to stay with them.
April 2021 by N Charmaine
Great group of people! I love this location. I’ve been to two other VCA’s in the past and was always overcharged and swindled into buying unnecessary things for my dog. But here they were nice, straightforward and I walked away spending less than $250 for vaccines, meds and wellness visit. We went in thinking at least $500.
March 2021 by Sue F.
I cannot say enough nice things about this Vet Hospital. We spend the winters in Florida (yes snowbirds) and this year our baby Chica 16 yr old Morkie got sick as soon as we arrived in January. I picked this Hospital for her and Dr. Powell was just wonderful. He treated her with antibiotics, special food and pain medication first and as it turns out she will need surgery for a large bladder stone. If we were staying here longer we would not hesitate to put her in his hands. However we leave for home late next week and thank you to Lindsay in the office for assisting with sending Chica's medical records to our Vet in NY. I highly recommend them.
March 2021 by Anastasya V
So I moved to FL and was hoping to find a great vet to check up and do anything necessary for my dog. U was so impressed. Place is amicable and clean. Staff is efficient and friend. Dr. Powell was great. Caring. Intelligent. They didn't try to push any unnecessary services or items on me. So glad. I found them from a referral. Thank you!
February 2021 by Julie D.
Dr. Kese and staff are wonderful. I was seen within minutes on both my appointment times (wow!). They are thorough and I'm glad my dog has found his vet!
February 2021 by Dailynn Urias
Took my 10 week old kitten in for her visit to get a fecal test done. I found a worm on her at my house. They ran the rest, rang up the bill and told me my cat was fine and her fecal test was negative. Not even a couple days later and there are worms present in her stool. She is infested with tapeworms! They knew I’m pregnant and was worried about her having tapeworms cuz humans can contract them!! Very unprofessional and clearly don’t care for your animals well being. Only the money your gunna put in their pockets.
January 2021 by K.J. Herson
I've watched this veterinary office grow in leaps and bounds, and there have definitely been some pratfalls in the process. However, since specifically requesting the fabulous Dr. Darby Peterson, D.V.M. to oversee the health and development of my two felines, I have nothing but glowing, positive comments. The only reason I rated this visit 4 stars instead of 5 is that I had to proactively follow-up with a phone call to the office to inquire on the results of one of the tests my cat had. Ordinarily, the doctor promptly contacts me once she's reviewed any tests performed. This office also adheres to all safety precautions relative to safe social distancing and mask requirements due to Covid-19. NOTE: They are currently expanding their office; business is being conducted throughout this renovation.
January 2021 by Brian Garrett
Through the years VCA has been right there for me with my little man Zac and the various challenges he had. Always professional, knowledgeable, prompt, kind and friendly. From Dr. Clarke to Dr. Peterson and Dr. Jorth all have always been fantastic. Highly recommended, no question about it. I had to make the most difficult decision last week and say goodbye to my best friend and everyone was just amazing and many gave there goodbyes to him as well. You could not ask for a better group of people working for VCA Imperial Point. Thank you ALL for Everything.
January 2021 by Latasha Brown
Like many others have observed, the wait times (even with appointments) are excessive. I brought my beloved 15 year old dog in this morning at 7:30 AM for testing which requires that she be at the hospital all day (over 12 hours in total). I was advised, once the phone lines were opened that a technician would be “right out,” to collect my pet. Nearly 30 minutes later, the only technician who opened the hospital doors did so to accept a Starbucks order from an UberEats driver, rather than meet with the owners waiting patiently in the parking lot with their pets.While I appreciate there can be delays when emergencies occur, the hospital should not schedule early morning appointments if they do not have the resources to actually begin seeing patients at that time.When the technician finally came to my car to take my pet in, she did not seem to have any knowledge of what the purpose of my visit and what the procedure entailed and when I would be able to pick up my animal.When phoning, after my pet had been in the hospital’s care for nearly 5 hours, I was placed on hold for several minutes and given a curt update by the front desk attendant who, seemed to be annoyed by my inquiries and request for an update on my pet’s status. I definitely did not feel like my pet was treated like family as they state in their motto.Once the test results are delivered I will definitely be looking at other care providers in the area. There are too many other options in the area to not focus on quality.
January 2021 by Jo Stanley
They've been our vets since day 1 of adopting Franklin almost 3 years ago. And we couldn't be happier. Docs will text to check up and follow-up and everyone is professional, polite, and clearly love animals. The tech support (website and app) make it so convenient, too.
January 2021 by Lee Prosenjak
Fantastic service! I just called with a bit of a dog food emergency. Amanda and Lindsey were so helpful to get my pooch taken care of. I appreciate it greatly!
January 2021 by angelica duncan
They let me bring my chihuahua in for an emergency case of what we thought was Parvo and it was. I didn’t have an appointment and they couldn’t treat for parvo but they let me bring him anyways that’s how much they care! I’m so dramatic when it comes to my animals and I always ask a million questions, cry like a baby to the point I know I’m annoying but I can’t help it. I do this when somethings wrong and they put up with me every time. Is anyone else like this? ? I’m so easy going when it comes to real life but with the dogs I get so emotional. ?? they are a little expensive but for the quality of care but it’s worth it and they took off a couple hundred for us. Spencer was perfectly fine when he got home from this life OR death situation. He’s very dramatic like me so I know they took great care of him. He was playful the moment he got out. They are always so sweet to him and all the other new animals I bring in. Thank you VCA. We love you!!!