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November 2023 by Ken Butler ..
This company is a SCAM. Beware! They do not honor online bookings. I arrived late - flight delays. I did inform them of the delays - and when i arrived NO CAR. And they were very rude. Also they are not at the airport.I do not recommend them. Beware, be ready to be ripped off.
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November 2023 by Wakadilo S.
Very poor customer service, I was still at the entrance of the office when I heard the agent talking rudely, and yelling at customers before me. On their way out, one of those customers told me "Good luck!". It was my time to talk to the "almighty" agent. I told him that I had a reservation for Hyundai. He started right the way telling me to buy new insurance or give proof of my actual insurance. I told him that I did not have a hard copy but we could call my insurance to prove it. The agent refused and said I had to buy his insurance regardless. Long story short he told me if I did not want to do so, I better cancel and exceptionally Orbit needs to be called for a full refund, per the "almighty" agent.I called the online company, Orbit, which attempted in vain "for three days reportedly" to reach Priceless Rental in Fort Lauderdale, Florida. Now I have a feeling that this is a system of ransoming people's money. Orbit and Priceless benefit tremendously from these transactions. They both create a confusing situation so that they can benefit through your cancellation or your buying of the rental insurance.The Priceless rental company seems to be built in order to torture those who rent from it by initially attracting them with online lower prices so that once in Florida, they could force their victims to pay more than initially concluded online. It's still ringing in my ears what previous customers were saying to me as I was approaching the agent's desk, "they say one thing online, then on the spot they use a different language in order to cause customers to spend more money. It sounds clear that their ultimate desire is to entice their victims, and customers in a subtle way to suck their money. Travelers Beware!!!!!!!!
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October 2023 by Angela K.
RUN Do not rentCustomer service is zeroLeft us without a car and made us uber back to the airport. Refused to take us back.Requested management. None on site. Cars are zeroTried to rent. Car was dirty infested with spiders. Seats full of stains and white powder. Dents and scratches all over the car. Fine print other customers walked out for:Be ready to put $1000 down or 30$ a day for extra insurance. Must have $500,000 in insurance
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September 2023 by Kerith J.
Read all the reviews above! Perhaps the worst commercial transaction I've ever experienced. I should've researched them on Yelp before making reservation on Expedia. Thankfully, we cancelled and returned to the airport and got a car with Budget. Online confirmation was for midsize sedan and they had the audacity to give me an abused minivan with little less than a quarter tank and demand that I return the car with gas! The other thing they did was put a $1000 security hold on my Amex! Seriously, this is probably a front for a money laundering operation.
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September 2023 by Andra Matera R.
Listen to all the reviews! Run! Don't walk away from this totally illegitimate company. I am calling Expedia and The Better Business Bureau next. It's a bait and switch. What was supposed to be $100 turned into $700 for all bogus reasons like my Progressive insurance was 100/300 and it is their policy 200/500. Thats higher than any of the major rental places. $350 for a deposit. God knows when we'll see that again. Another $90 for the Sun Pass. I was crying by the time we got into the car and my husband was yelling. Great way to start a vacation!
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September 2023 by DANIEL
This car rental location is a scam. In order to rent a vehicle with that particular location, if using your own auto insurance to insure the vehicle they require you to have $500,000 Collision / liability insurance. That's the most ridiculous thing I've seen. You'll have to buy their insurance which cost between $30-$40 per day. Ridiculous. After I was told that information, I immediately canceled my reservation and went to Economy car rental agency and was able to use my own auto insurance without any issues, and the Rental rate was similar to priceless car rental. In the end and with a little research, It was a win win for me. As long as you have full coverage, there are many Car rental Agencies in Florida that allow consumers to use their own automobile insurance and still receive very low competitive rental daily rates.
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September 2023 by Daniel G.
This car rental location is a scam. In order to rent a vehicle with that particular location, if using your own auto insurance to insure the vehicle they require you to have $500,000 Collision / liability insurance. That's the most ridiculous thing I've seen. You'll have to buy their insurance which cost between $30-$40 per day. Ridiculous. After I was told that information, I immediately canceled my reservation and went to Economy car rental agency and was able to use my own auto insurance without any issues, and the Rental rate was similar to priceless car rental. In the end and with a little research, It was a win win for me. As long as you have full coverage, there are many Car rental Agencies in Florida that allow consumers to use their own automobile insurance and still receive very low competitive rental daily rates.
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September 2023 by Tonya Ammon
Agents showed no sense of urgency and was even watching videos on his phone while we stood in line waiting. Customer service isn’t a strength for this company.We reserved a minivan months in advance and when we arrived, they didn’t have any. We had 6 adults with a lot of luggage and were essentially stuck with a SUV that had enough seats but barely any room for our bags - so passengers in the back had to put a 45lb suitcase on their lap, front passenger had 2 bags in lap and another one in floorboard. It was miserable. At the very least, they should have offered an additional vehicle to accommodate their mistake of not having the vehicle we reserved.Also, they should have a step for elderly passengers to assist getting in/off the shuttle. Two in our party had difficulties and no assistance from driver.We will gladly spend extra to rent from an on-site agency to avoid the negative experience.
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September 2023 by Chris Minutolo
If I could give this place 0 stars, I would. Horrible business tactics. Talk about bait and switch. They flood the travel sites with very cheap prices. When you go to check in, they tell you that in order to use your personal car insurance, you have to have a $500,000 bodily injury policy. No one has that! So, your options are 1)Pay the extra $25/day fee 2)Go to another rental place. They're located way off airport and there are no other rental places nearby. So guess what option I chose?There was some confusing sales pitch about purchasing a Sun Pass. Girl at desk assured me that I shouldn't need one, so I declined. I went through countless tolls between Fort Lauderdale and Key West and back. I keep checking my credit card to see if I get charged.All four tires were bald and two of them had a slow leak. I didn't realize this until I was in Key West (4 hours from the rental place). I had the car for 5 days and had to inflate tires daily.Next time, I will just spend the extra money and rent from a more reputable national chain.
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August 2023 by Alexandria Neuman
Based off of the reviews I was extremely nervous to use this car company. While renting the car, everything went smoothly besides the car was not in very good condition. There was dents all around the car, but me not caring about cosmetic issues, I did not complain. Make sure you take pictures of all damage on the car before renting! They tried to charge my credit card for a cracked tire, saying I caused it. But when I look back at my pictures I could prove that it was there previously. They are in the process of refunding my money, so they say. So yeah if you use this company make sure you take pictures of the car, to be safe. Everything else went decently, the people are nice, the shuttle was on time, the price was decent, the only problem was them trying to charge us for something that was already there. But like I said if you take pictures and have proof of everything you have nothing to worry about.
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August 2023 by gary l.
Yup 1 star is still to good , so bad !!!!!!!!!!!!!!!!!!!!! Run away !!!!!!!!!!!So so bad !!!!!
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August 2023 by Leanna H.
Avoid this car rental agency or be informed to avoid their crazy fees. They charge $25/day if you do not have $500,000 insurance coverage. This exceeds the amount required for leased and/or financed cars in most states. They charge $15/day for sunpass without exception. They added $5 charge for transport from airport. They even charged me $.10 to guarantee timely reimbursement of my $200 deposit!
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August 2023 by Lorie Miller
Ordered rental car from Expedia and definitely thought I had a good deal till we got to location and was hit with over 200 dollars in extra insurance we had to buy for the week and a car that had been in several accidents clearly. They want you to have 500,000 liability or you have to buy theirs and only accept a few collision insurance companies and cherry on top 20 dollars a day for sun pass plus any tolls or if you don’t get it then it’s 25 dollar fee each occurrence plus toll! One surprise after another. We were scared to go anywhere and enjoy vacation because of conditions of car and fees. They also said after we were forced to buy extra insurance it doesn’t cover windows and tires. This was a horrible experience and this company should not be allowed to operate this way! Do not rent here!! Scam! Oh and they put a 200 dollar hold on your credit card also which was not mentioned and charge 10 cents to release hold! A joke! I pray this hopes others! The only thing a will say positive is that young ladies were nice and I’m sure definitely didn’t have a choice in the scam! Watching them film the car before and after was hard cause I wanted to say y’all deserve a much better job!
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August 2023 by Lucas Diego
I have nothing to complain about my experience with the company. The shuttle got at the pick-up point in the airport fairly quickly. The car we rented wasn't brand new, but it was working perfectly, it was clean and comfortable, and we used it during the whole week we stayed in Florida. Very affordable and simple. I absolutely will use their services on my next trips.
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August 2023 by Sylvia Hill
I have been trying to contact this rental Company after I rented a car there. While the rental was nice and affordable a car backed into me while parked and caused a small scratch over $1000 was drafted from my account I have disputed with no luck to have my money refunded after insurance was paid for through rental company and collision zero deductible through Expedia was also paid. Expedia is trying to pay for the repairs to be made but I have yet to be connected with anyone at priceless everyone gives me the run around and don’t answer my voicemails when all is needed is a invoice for the damages. Very poor customer service.