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March 2024 by Princess jaymi
terrible. they take waaaay to long to ship your prescription. 5 days so far, almost 1 week been waiting and calling them to ship my prescription.
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February 2024 by Chris G
absolutely the worst pharmacy i have ever dealt with by a LARGE LARGE LARGE margin. I would be so embarrassed to be associated with this company in any way. STAY AWAY!!!!!!! oh Martha, thanks for nothing
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January 2024 by Pretty Weird
Lol where do I BEGINNNNN ! Unprofessional , company has favoritism as heck , they have no time and a half , drama as well all the managers and supervisors violate the HIPPA law , says in the employee handbook that if you have requested 3-4 days less you can put it in at any time but more than those days have to put 2 weeks in advance but let them tell it you have to put it in a MONTH in advance , how crazy is that , I wouldn’t work for them AGAIN !!!!!I ADVISE ! DO NOT WORK FOR POLARIS PHARMACY SERVICES , WHEN THEY LOSE BUSINESS & VENDORS THEY TAKE IT OUT ON EMPLOYEES & TARGET YOU TO FIRE YOU !If ANYBODY THAT HAS THEIR TECH LICENSE OR ANYTHING ELSE DO NOT PICK POLARIS PHARMACY SERVICES AS YOUR EMPLOYMENT !!!!
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November 2023 by Michelle S
My Mom lives in a Memory Care facility and Polaris is the Rx company they currently use, ALTHOUGH the nurse working in my Mom's unit tells me that the facility will be using a different Rx company starting mid-November. The reason for the change is because SO MANY PEOPLE have bad experiences with Polaris - both the nursing staff plus people like me who have a legitimate question about the bill. No one at Polaris calls any of us back! Hallelujah that my Mom's facility has chosen a new Rx company because the lack of customer service (returning phone calls) is totally unacceptable, maddening, frustrating, annoying, bad business and a waste of my time. I have called Polaris 12 times, left about 7 comprehensive voicemails and NO ONE calls me back!!!!!! The first phone call I made to Polaris went great - the woman answering could see the items on the bill that I was questioning, she agreed they looked odd and she told me that she would ask the same question as I was asking. She gave me the first name of the Biller at Polaris, her phone number plus her extension. BUT that is where the good news ended! Of the 12 phone calls I have made to Polaris during their supposed business hours, that was the only phone call where I could speak to a real person and she could not even answer my question. All the other 11 times I have had to leave a voicemail and no one calls me back!!!
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July 2023 by John Bondarchuk
Constantly sending me bills for another patient with similar name as well as billing items covered by insurance. Shady and don't return calls
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July 2023 by Debbie Carter
I'm writing this review in the hope of helping someone out there who may be contemplating ordering medication through Polaris. My parents are in an assisted living community where, for the last year, Polaris has been the "chosen" in-house pharmacy. As POA of my parents, I only give permission to the AL staff to order emergency meds and my mother's monthly breathing meds. They do deliver to the the AL facility daily so it is convenient when I can't go to Mom and Dad's preferred CVS pharmacy to fetch meds. The billing department regularly bills my Mom for her breathing medications which are paid for by Medicare Part B and her Supplemental UHC plan. Mom has been on these drugs for COPD for 20 years and has NEVER pad one penny for them! She's lived in NY and FL and has had the same ins. plans for 25 years. This is a learning experience for all pharmacies with whom I've placed Mom's orders over the years (Publix, Walgreens, CVS, and Guardian which was the AL facility's "chosen" pharmacy prior to Polaris). They all eventually make the necessary phone calls to become enlightened on how to process payment so they are paid in an expeditious manner, and my Mom is not bombarded with monthly statements with balances that keep escalating. For one year I have been unable to obtain the proper assistance from the billing dept. to correct the compounded errors incurred by Polaris. It is mind boggling that employees aren't able to do their jobs, ask for assistance from supervisors, and communicate to customers. Unlike the reviewer of 5 years ago, I refuse to pay for Mom's current balance of $2,000 work of drugs that Medicare and UHC will gladly pay if the paperwork is completed correctly.I have been told by a sympathetic Polaris employee that payments made by patients are thrown into their accounts without matching them up with particular line items or statements. Even Polaris doesn't know why $2,000 was billed to Mom unless they spend hours doing manual research as their computer program does not require them to match payments with bills.Beware before using Polaris that you could be in for much frustration and time wasted in trying to keep one's credit line accurate!
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August 2018 by Yosef Friedman
Most amazing staff and reliability. You can depend on them
