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February 2024 by Roger Broheimer
Always good work!
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January 2024 by Norman G.
I would give 1 trillion negative stars if I could. I had an ac core replaced at this location. When I picked up my 2015 GMC Terrain the front inside interior was damaged beyond belief. The Pep Boys employee that did the work basically trashed the front interior while removing the seats and dash to replace the ac core. The damage was in the thousands and some parts can't be replaced or repaired. It's been a nightmare dealing with the claim with Pep Boys and not one time has anyone with Pep Boys reached out to me for an apology!!! Pep Boys has taken care of some damages and provided me with a rental car at their expense but not without a fight. I am seeing legal and will reach out to the local media to expose the kind of work this location provides and how they dealt with my issue. In my opinion this is vandalism at its worst by a Pep Boys employee and will see if legal thinks criminal charges should be brought against the employee and Manager. Personally I will never use Pep Boys again for anything and will let everyone I know and meet what happened to me. Thank God I videoed and took pictures of my vehicle before dropping it off at Pep Boys the day they took possession of my vehicle.
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November 2023 by Howard G.
Service advisor Luis and his team should be cloned by Pep Boys and placed at every location!! I was driving a Hertz rental vehicle and the tire light came on. The two rear tires didn't pass the tread depth inspection and needed to be replaced. The Hertz maintenance team emailed me a repair order number and Luis and his team sprang into action. I drove into the service bay and was told it would take 90 minutes. One of the techs said no, 30 minutes. He then asked one of his teammates for assistance, and they raised the car on the lift and two techs went to work on it together. I've never seen an automobile repair shop work in this fashion, but it was fantastic. They put the customer first!!! I had the same issue recently at Pep Boys located at 240 E Copans Rd, Pompano Beach, FL 33064 and the two front tires had to be replaced. The car was there for seven hours. I'd either have someone from corporate go there and provide proper training or fire the service advisors, who appeared to be lazy AF. I was there yesterday for the same reason as today and was told it would take two to three hours. Luis and his team at the Ft. Lauderdale PEP BOYS are to be commended for a job well done!!!
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November 2023 by diz deck
Just had to get tires replace. I brought my own tires to change. They charged me $120 just to change the tires. No biggie. But to take over 2 hours to change tires and they didn't even do an alignment, that I don't like. I would choose a different place first before spending your whole day to do this simple task.
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November 2023 by emily
i had a 3:30 appointment to change 2 tires and did not get my car until after 6 pm. i asked for updates several times while in the waiting room. appointments should be prioritized over walk ins and they should limit the amounts of appointments so people don't wait so long. unfortunately i won't be returning.
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November 2023 by Matthew Coverstone
My 2013 Nissan Sentra went in for a drive belt replacement and came out with a myriad of additional issues that have still not been resolved. My car was at pep boys for 14+ days total. Today they couldn’t be bothered to even take a look at my vehicle. I wouldn’t recommend this store to my worst enemy.
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October 2023 by George A.
This review is for the Plantation location on Commercial @ University Dr.: The instrument cluster in my 2003 Ford Focus died, so I got one on eBay. I called my local Pep Boys where I'd been taking my car for service for the past five years and asked how much it would cost to install the "new" one. He said he looked it up and it would be a 5 hour job and cost $800.00. I watched a YouTube video on replacing it and sure enough it was a 15 minute job, so after replacing it myself, I took the old one there and said I'd received this replacement from eBay and again asked how much to install it. This time he said it would be a 10 hour job @ $130.00 / hour. That's when I told him this was the old one and I'd replaced it in 15 minutes and why should I ever trust Pep Boys with my car again.
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October 2023 by Ryan P
Great experience as usual. I've used them frequently over the years for tire replacement, and tire issues in the past. They've taken great care of me and my car. If there's a problem, they're quick to fix it. The shop looks great now too after the overhaul. O'Neil is a stand up guy. Great pricing on installs for tires, better than anyone else local, and very fast!
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October 2023 by Ryleigh Walaconis
Brought my car in this morning for a tune up, specifically requested it with my oil change as I noted my car was running louder than normal - asked them to specifically look into it. Stated to please call me when it was finished. Called back 6 hours later wondering if it was done and they apparently “just” finished but never called. Went back to the location and to my surprise the only thing that was done was an oil change (not to mention they added a fuel cleaner that I was unaware of nor requested - apparently it was “part of the package” that I do not recall purchasing) and did not check anything else. Idk why I brought my car here if they were just going to ignore my requests and spend a FULL DAY doing a simple oil change. I guess I’ll have to take it elsewhere to be properly serviced at the customers request. Won’t be returning
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October 2023 by Robert Barkoski
I had a set of tires mounted and balanced here. I ordered the tires through TireRack and got a great deal on the install at this PepBoys. I showed up early and waited on the service. They have a nice waiting room but it is next to where they store the tires so I smells like new tires. Not a big deal for me but it might be for others, so instead of waiting get a ride. They did not try to sell other services to me, they got the job done and I was out.
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October 2023 by Robert S.
I have been hearing a rattling noise coming from my car for the past 2 months....on and off.......so I made an appointment at this Pep Boys to have it checked out. I arrived and Kevin greeted me and directed me to wait in their customer waiting area, that has a TV screen, coffee and water, as well as a restroom. I got assigned a Tech and he drove my car....no noise was heard during this test drive. I had made a video of the noise which I showed them but they could not pinpoint the main issue. Since the issue was intermittent, the tech said it's probably nothing major nor serious. I was happy to hear that. I drove away and the car has not made noises again....Figures.....LOL....
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October 2023 by JD F.
Sounds cliché, but if I could give zero stars I would. Called earlier in the week to confirm availability for my car's mechanical service and took time off work to bring my car in Friday first thing in the morning only to be told by Juan there was a 2h+ wait. The employee then reassured me if I brought it in the very next day early am it would get serviced. So I came back the next day (Saturday) to the SAME individual only to be told there was no availability until MONDAY. What a joke.
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September 2023 by A. S.
Aldo was amazing!! Best experience hands down and so attentive to detail he's the best and his team was wonderful 10/10 experience definitely recommend
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September 2023 by The true
Amazing place always with the best vibes and good attention to everyone!!
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September 2023 by raylene yates
I just wanted to say a huge thank you to the manager! I was really upset and having a lot of pain. I explained my medical condition to him. They were very busy and the workers were moving very slowly. This awesome man changed my battery and helped me back to my car. He is truly an angel. Thank you so very much Aldo Arencibia may God bless you ?