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November 2024 by Suzanne Deaton
I had the strangest experience at this shop. I made an appointment. They had me pick some dresses to try on. They didn't help me at all. Didn't barely say two words to me the entire time. Alot of the dresses weren't the best quality with underwire popping out and stitching coming undone. I tried on a few then they rushed me out. I was very confused because it was a 90 minute appointment. I was in the store a total of only 15 minutes between picking some dresses and trying on some, then I was rushed out. 15 minutes for a 90 minute appointment! And they barely spoke to me or my 2 friends I brought with me. I ended up buying my dream dress at a different store the same day but we completely wasted our time coming here and no other bridal store had treated me this way. I wouldn't recommend coming here at all.
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October 2024 by Sharon Amodeo
I had been to countless bridal shops & wasn’t wowed until I came to Novia’s & met Carla. Not only did I find the perfect dress, but Carla was able to envision what would need to modify for it to be perfect! Thank you Carla & staff for making me feel like a princess!
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May 2024 by Hannah Wright
Pro - The dress I got here was amazing and the owner of the shop was very sweet, especially during my consultation! They carried a ton of selections from my favorite designer, so I was really hoping I would find my dress there. I ended up being in and out of there with my dream dress ordered all in less than an hour! They altered the dress exactly how I wanted and it was beautiful. I got so many compliments on the dress specifically on our big day.
Con - either the sample dress or the dress that the manufacturer sent was mislabeled because the sample dress fit me perfectly, but the one that came in was WAY too tight. They told me I must have gained weight and that it should be fine once they let out the seams. Most communication was done in Spanish to each other to where I couldn’t understand. I worked out religiously and ate small for the next two months and lost weight. I go back in a week before my wedding to pick it up and I looked like a busted can of biscuits in that dress! They insisted I must have gained MORE weight, so I made them bring the sample dress back to try on again and sure enough, it was actually a little big on me after my weight loss. I ended up buying the sample dress off the rack and having emergency alterations done all in the week before my wedding. They fought me when I requested the “off the rack” discount and told me I could only get 10% off when I had heard her offer another bride 20% for her off the rack dress. I didn’t fight back because at this point I just wanted my dress safe and sound.
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April 2024 by Yolanda Estevez
TERRIBLE EXPERIENCE!
I bought a dress for my daughter, and on the first fitting it was 3 sizes bigger. They insisted it was the right size and she had just lost weight, so we should alter it. I had to insist that she had not and have them measure her again. When they did, her measurements were the exact same. Fine mistakes happen, they said oops and ordered her size. Now on her first fitting, here’s where the other lie comes, somehow price for alterations jumped from 350 to 500. They convinced me it was because they had to open up the dress to put in the padding. Ok fine, I just want the dress to look beautiful on her day. Now here comes the final fitting and they had attached brown padding on the outside of the dress, not hidden inside like they had said. So on her side profile you could see the brown padding on the white dress. I was HORRIFIED, I could not believe it! I had to argue with them that they lied and it looked terrible, again they tried to convince me it was supposed to be like that. Finally they fix it in like 10 minutes and took out that horrendous padding that you could have seen from miles away like some cheap swim suit padding. This was a nightmare, every visit was a lie and a mistake and no apology, just making me feel like I was in the wrong. The gaslighting was insane.
Positives, because I want to be fair, the store has a large selection of beautiful dresses, this is true and the dress I got from my daughter was beautiful. However, I have never been lied to and disrespected like I have in this place.
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January 2024 by Brenye D.
This place does not understand weddings and the value of brides. They're so rude my friend, who should be fucking excited during this time left in TEARS. As a person who worked in a high end store for YEARS there's is no way I would recommend this place. They have no space they rush their appointments BECAUSE they have no space and are rude to accompanying guest. An actual joke with such a precious business. This is devastating to write. Service is ALL that matters at a bridal shop ......literally all that matters.
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November 2023 by Harmonygotcurlss Harmonygotcurlss
When I came with an appointment they did not open the door wasn’t even closed yet and they just set there and looked at me stupid. So If I rate them they deserve a zero star rating and I will never come again very bad experience. Bad customer service.
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November 2023 by Julie Leung
Incredible service from the staff at Novias Bridal. They helped try on dresses from so many different looks and styles and imagine customizations and fit changes from the dresses. They had a wide range of styles, fabrics, and cuts of dresses. Highly recommend Novias Bridal!
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October 2023 by Betty Francois
One of the best bridal shop.The owner was super nice. I got all my bridesmaids dresses on time and alteration was great, each of the girls had different style.My mother and mother in law dresses was perfect.Just excellent.
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September 2023 by Maria cuciti
ABOVE AND BEYOND!!!I just went shopping for my wedding dress at Novias, and I could not be happier. I was feeling frustrated after visiting multiple places, having had some bad experiences too. Sometimes, it’s the people that make a difference. And Carla- she made a world of a difference!! Carla took me as a walk in and STILL spent so much time with me, patiently guiding me and helping me. Not only with the dress try ons, but she helped by gently giving me options and suggestions, altering the dresses a bit to help match what I was wanting. She was kind and patient, allowing me to process everything at my own pace. And then we eventually found the dress after she made suggestions on how to alter it! She is not only an amazing manager, and seamstress, but a WONDERFUL designer! I will trust her with ALL things, and am so so grateful to have found her and this store. Thanks to her, I found my dream dress to marry the love of my life in! Go here. Trust me.
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August 2023 by Myriam Chery
I highly recommend! My experience at Novias Bridal was amazing. I purchased my wedding dress from here and requested some add on's to my dress to fit the vision I had in mind. Carla, went above and beyond throughout the process to make sure I was satisfied and my dress was exactly what I wanted. She communicated with me every step of the way, and listened to every single one of my wants and needs. She is exceptional, I have no complaints, definitely give them a try.
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May 2023 by Lori Kutsukos
Carla was absolutely amazing! The dress that i ordered for my son’s wedding was not working and she virtually transformed the dress into an elegant mother of the groom dress! Her keen eye for little details and ingenuity made my dress perfect! She was so patient and i felt that she really cared about me and how i looked in the dress!
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April 2023 by Natalie Villard
So nice and welcoming. They gave me honest feedback and I felt like a princess. They pinned up the dress i tried on so I could really see how it would look after alterations. I said yes to the dress here and I’m so excited for my big day!
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March 2023 by Karen Moore
Novias has a fantastic selection of non-wedding in addition to wesding gowns. Karla has a great eye for fit/style and set me in the right direction with colors for my guests to wear to compliment my gown as well. Talented tailoring in store as well made this dress fit me like a glove. Thank you, Karla and team!!
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March 2023 by Alexa
This place was awful. My sister made an appointment to look at wedding dresses and upon entering, they barely acknowledged us and told us to look around for any dresses we liked. Why did we have to make an appointment? Usually, they help you choose dresses based on what you like and offer any help needed.We also showed them several dresses from their website and they had none (after they had no idea where each dress could be because the place is a mess.. they mentioned the dresses being all over the place because people come and move them around) one lady then said we had to order online and pay a deposit without seeing the dresses first, another lady said it was from a new collection so we had to wait? We left feeling like we wasted our time honestly :/
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February 2023 by Lise Auricchio
If you need to buy a wedding or any formal wear there is no other place to go. OMG the service and the alteration were amazing!!! I received so many complements on my wedding dress and I also bought my flower girl dress at Novia and she looked like a little princess and she felt like a little princess. I couldn't be more pleased with Novia Bridal.
