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November 2023 by Freddy M.
Lost 20k of furniture due to roof leaks and also that area gets flooded.We had insurance, but they refused to cover.Do not store any of your stuff there. Worst storage in Fort Lauderdale Elinor
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November 2023 by Robert M.
very bad attention. It's terrible, the staff is overbearing and inattentive. They have propane gas service and they do not serve it. Don't waste time on this one, look for a better one.
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October 2023 by Jack Skellington
Try to make a phone call to find out if they carried an item and all I got was an answering service that would not let me speak to an actual person! I had a simple question I don't need to go to the website!
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October 2023 by Hiram Duarte
It's cut and dry, you need a truck and they have every kind. No need to ask of they have this or that size, they do. The return area could be a little nicer but you aren't going to a valet you're dropping off a truck when you're so tired you don't wanna talk anyway.
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June 2023 by Geoffrey R.
Rented a trailer from them and they claimed I did not return it on time. I had rented it until 11pm and returned it at 6pm and they claimed it had not until the following day. Their employee was the one who put it into the spot and told me that I was good to go. I called multiple times I have reached out to customer service multiple times. They tell me if the phone is busy that I will be redirected to the corporate line. I have called well over 20 times and been redirected every time. The corporate help desk tells me to just keep calling the number until I get some one. I will never in my life rent from U-Haul again. They have cameras it takes them 5 minutes to confirm the trailer was dropped off on time but they refuse to do anything but give me the go around and steal my money.
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November 2022 by Allah A.
Avoid this location at all costs. They will charge you extra even when you return on time. They have done it to me, and they have done it to my friends. "Quana Arnold" is the one that charged me extra. Have I mentioned that all of your workers at this location suck? They cant even hook up a trailer properly and give the chains enough slack.
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November 2022 by Larry Cline
Very helpful people there
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January 2022 by Michelle M.
The only reason I'm giving them (3) is because locally they're good. It's when you need you go one way they're price gouging. One way before the pandemic to SC was 578.00. Now it's $1,008.35 in Lauderdale and when the agent checked in Miami on NW 54th street in Lil Haiti. U-Haul is charging $1235.00! Gtfoh!!! Please people go get a rental if you can. A pick up truck or a SUV. I went on Booking.com and rented a full size 8 person seating Chevy Suburban for $800/3 days and return to a different location in SC. That's the total bill for everything. Mind you... $300 of the 800 was the deposit in which I get back at the end of the rental. Not bad at all g do using these treacherous times of inflation with all majority of businesses trying to take every little penny you have during the pandemic.... My bad plan-demic!!!!Lol. Prices should be going down not up. America as well as U-Haul.. get it together.
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November 2021 by Mia L.
The service you get in person is 10x better than the help you receive by calling. I was created warmly and quickly at the store. My representative was very kind and great out her job and I would rate her a 10. However their customer service via telephone i would give a zero. What kind of company greets you like you're in the hood and then leaves you in hood fir 20 minutes? I'll tell you who a poorly run business.
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November 2021 by Nick Massa
Great staff
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September 2021 by Amber H.
Terrible service!!!!!!!! They told us WITHOUT NOTICE that they've moved the UHAUL that was rented and didn't even try to help, but instead sent us to a different location to pick up. Never got an email, text or a call mentioning that they moved the UHAUL when we've had the reservation for a week and sent us to a different location that was out of the way. Incompetence at its finest people! I do not recommend this location. Never again would I ever rent from this place. Forget training your staff how to schedule and time manage or do their jobs properly that won't help. Can't teach stupid.
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November 2020 by Sharon Wynn
The first truck they assigned to me was filthy inside. I went back inside and told them they quickly assigned me a new truck i was out of there in minutes. I was very Pleased. 5 STARS
