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November 2023 by Lauren Cosmen
Let’s start off by saying I love this company. I have been buying their products for years. Recently for my birthday I got a perfume as a gift and I wanted to get it for my mom because she loves when I wear it. I checked online and it was nowhere to be found. I went to my local store and they had sold they last ones yesterday and they check the nearest location and they were out as well (the original scent is being discontinued). I remembered that there is a location here at Sawgrass Mill Mall. I called and was told they had some in stock (inventory) but they had to find them. I called back later and I spoke with Cheryl. She got my name and number and told me they would call me back. A few hours later I got the call - they had them. She explained they only had a few left but I decided to get just one. She was prompt sending the email for the payment info and shortly after I got an email with the shipping info. I was very disappointed at first when I thought I wouldn’t get my hand on another bottle but the customer service at this location was superb. Shoutout again to Cheryl - thank you, thank you! 10/10
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November 2023 by Nicole Clarke
Patrica, the Assistant Store Manager at Sawgrass, Fl location was very professional and extremely helpful—and this was placing orders over the phone, so can you imagine if I was shopping in the store. Customer service was impeccable, and she went above and beyond to make sure I received my late order, and even threw in some goodies.I plan to visit the store when I’m in Florida and will encourage family to pop by also.Thank you again Patricia for your thoughtfulness.
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August 2023 by Shin Chan
What a pleasant welcome from one of the worker in this shop. She helps me navigate the store and introduce me to the products that I'm not too familiar with. I'm surprised about the awesome customer service this lady have She's very friendly and makes you wanna come back. I commend your dedication and it's very few people these day's that possess the talent that you have. Keep it up Patricia! I'll definitely come back .Shinn
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July 2023 by Thais Perez
I love this store. Customer service is good and products are amazing. I have found more discounts here than anywhere else. I am obsessed with brand.
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May 2023 by D M.
I love loccitane and I love their 100% organic Shea. But I usually pick it up from Sephora. But after my shopping experience at this location with Cheryl, this is my one and only go to for all future purchases. She's funny! She's helpful! She's patient! She's kind! Very informative! And she gets straight to the point. Trust me shop here.
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October 2022 by Maria Garcia
Love the products but the customer service at this store is TERRIBLE. I waited for over half an hour for the lady to talk to other customers, she was extremely friendly with them, offered them special promotions etc, and when it finally came my turned she barely talked to me, answering with monosyllables to all my questions, shouldn’t all clients be treated equally? Or only the ones with big purchases?
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March 2022 by jim osceola
My first time in the store and the service was amazing. Thank You!!!!
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October 2021 by Her
Really like this place
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September 2021 by Sirivimon Khumpimool
I love product from Loccitane. I have been there 2 times at sawgrass and bought handcreams. staffs were looking mad. I will not be back there again. will purchase from Miami instead.
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January 2021 by Sirivimon Joslin
I love product from Loccitane. I have been there 2 times at sawgrass and bought handcreams. staffs were looking mad. I will not be back there again. will purchase from Miami instead.
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March 2020 by Fatima Hamad
I love that location its an outlet the have the best price the employees very kind and helpful
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October 2019 by Urban Traveler
Terrific products, I really like this place ?
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September 2019 by Gilad Zamir
They are kind, they have all you need, they are generous.
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August 2019 by RodneyCPhT
Amazing customer service, polite and not pushy. Store is nicely decorated.
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June 2019 by Marlena Payero
Wonderful service
