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August 2024 by Dmitry Zaytsev
Fast service, very helpful!
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July 2024 by Dalia Roman
Mr. King experienced a terrible service this morning with you're Branch Manager, Hector Aguilar. This person had inefficient customer support when I asked for questions, hoping to get answered, I received a rude behavior, and I was unable to cash my check according to his policies which he avoid to show me so I can have a better understanding, therfore, there was no proof to hold on to what he stated and I basically stayed in a limbo. He had a lack of knowledge and empathy, and to me, when you don't give someone a valid reason on why you are unable to do certain things I would never take them or the place serious because in the end you are the one making the place look bad with the service you have inside.
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May 2024 by J. W.
I have an account and I’ve been profiled twice at this bank just for walking in to use the ATM. Wise up - not every one with money dresses like they do.
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May 2024 by M M
Literally the worst bank ever. Received a check and they wont verify it unless im in person. I live hours away lol. Ive called 4 locations and they keep giving me the run around. Useless customer service
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April 2024 by Theodore Mouzakis
Terrible!!!customer service i called one day before for wire transfer the operator told me not necessary appointment I asked what is
operating hours and when I arrived the lady told me at the counter they have appointments for a couple hours and I have to wait after the appointment are done maybe will be enough time to service me
I was very upset.. then finally after 2 a customer service see me very angry took me in I told him the service very bad….so after my wire transfer was done I closed my account and I will never go back or send any body to do business there!
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March 2024 by Walter Pach
Very nice branch. Fabulous location. The staff is very friendly and above and beyond as usual. Pretty satisfied with their undivided service.
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February 2024 by Salima Maraj
Worst bank ever! I am going to close my account today
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December 2023 by Anita Kashy
I am very please with the customer service provided by this branch. Special thanks to the Manager Hector Aguilar, and Madeline Leiva, you guys made my Christmas ? GREAT Thanks ?
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October 2023 by Las Olas
Stealing your hard earned money one day at a time! When will this madness end?
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May 2023 by Mark Michael
The website is poorly constructed. You can book an appointment on it but cannot cancel an appintment. When you try to cancel it takes you to a "Readiness Reveiw" which is unable to verify me. I have had an acount there for almost 30 years. I informed someone at the Fort Lauderdale office and she could not have cared less about the website inadequacies.
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February 2023 by Maria Alejandra Rios
Great costumer service from Cameron, helpful and knowledgeable!!
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February 2023 by ROBERT KATZ
This is my first time to use Citizens, down here in Florida. They had parking under the building, next to the ATM, and the entrance was right next to that. The tellers were very professional. I am very happy see them here in Florida..
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January 2023 by Tax Care FTL
All the staff at this bank are great! "Thankfully"
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December 2022 by Fabian Gomez
Customer service terrible. Ben, the manager told me to drive 5.5 hours to a branch location in Miami, FL. I live in Ocala, FL.
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June 2022 by Glenis Henriquez
This bank just sent me a bill for an amount they say I owe.I m filling a police report because I never did any business with this bank.In fact, as soon an HSBC transfered my account to Citizen I closed that account.I am very interested in seeing what they are going to tell me when I show up to their office with a police report for a fraudulent charge that they put out to a collection agency.I am furious at this bank.
