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October 2023 by Patricia C.
I have ordered from HVS over the past year or so. I can honestly say that I was pleasantly surprised with the various items to choose from, the customer service they give and the very competitive pricing. The company surprised me when I saw that they had a second location in Broward County. This worked out for me as I was remodeling a unit up in the northern area of Ft Lauderdale and I was able to pick up in that location.
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May 2023 by AISHA MOHAMMED BELLO
In some they re very good, in some just fine.
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November 2022 by Carmen E.
Today, November 4, I come to this store to buy 46 pieces of Baseboard and one has to help the employees to load the material or else they won't deliver the material... Mr. Sergio tells me "that's the way it is because I say so and feel like it" and if not go to Home Depot and load it yourself. "There is no sign anywhere that says you have to charge purchases. Mr. Sergio in charge of the warehouse is disrespectful, rude. What a pity that a business has this facade. TERRIBLE COSTUMER SERVICE Hoy noviembre 4 vengo a esta tienda a comprad 46 pzas de Baseboard y uno tiene que ayudar a los empleados a cargar el material o de lo contrario no entregan el material ... el Sr Sergio me dice " eso es así por que yo lo digo y me da la gana" y sino vete a Home Depot y cárgalo tú. " no hay un cartel en ningún lado donde diga que usted tiene cargar compra. el Sr Sergio a cargo del almacén es un falta de respeto, mal educado. que pena que un negocio tenga esta fachada. TERRIBLE SERVICIO AL CLIENTE
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September 2022 by S H
Has nice stuff, but you'll have to wait 7 to 10 business day and I needed something soon than 7 to 10 days.
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November 2021 by Alwyn Graham
Nice store but you need a license to buy anything or else they charge you alot of money
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April 2021 by Locksley Davis
They found me that things that I need to do my job
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January 2021 by Frank Weldon
This is the best hardware store! Knowledgeable staff and everything you need to get those projects done!
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October 2020 by Brian Mosse
I have been dealing with this company from abroad and the service is fantastic, Olga always makes the extra effort.
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September 2020 by B. Bobby
On the date of Sep 14 we went to this specific store to purchase a few items we needed for our kitchen cabinets .right from the entrance(even though we came in the store way before the store closing at least 45 minutes before 5 pm) ) we were not greeted by Any Employee and left out to wait for several minutes until we were approached by This lady (I believe her name is Olga and apparently is the store manager ) which initially was on the phone on a personal matter related .after letting the employee know what we were looking for specifically we were told that the store is about to close in couple of minutes at 5 pm and she cannot help us even though when you look for the official hour schedule of the store says 6:30 pm .eventually in the end she decided to stay a few more minutes for us to be able to place an order with the store but she said that she refuses to release the items because she didn’t like that we made her stay over the closing hours .i just want to say that I am extremely disappointed and disgusted by her rudeness ,the evilness of her actions and her behavior full of retaliation .i would advice anyone to avoid this specific store as they put accent more on their personal time and lives then on assist customers,making money and do a good business.also ..if I would be the owner I would train better my employees,would stay up to date regarding the hour schedule online and in store and not use as an excuse the Covid pandemic for not being able to provide good customer service .
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September 2020 by Rosie Sandoval
Never shop at Hime Value Improvement. Olga E Martínez, store manager is the MOST rude person in this company!! She was not friendly, was on the phone talking in Spanish about a personal situation, and didn’t welcomed-approached us at all. When we were ready To place an order close to $200.00, have her my American Express card, the. she said they closed at 5 and no 6 like the website indicated.We arrived 30 minutes earlier, took about 20 minutes to pick our door handles, we drove about an hour from south to buy the handles recommended by a friend but, she told us that she has to go because she has to pick up her grand kids and she should be there at the time. If I were a the business owner I would change the hour online and will make sure all employees are well trained, and care about the company. She was in a such a hurry that told us to leave, explained that we drove long distance and had to leave two next day so there was not way to go next day to pick up handles when she could had given the handles to us, but she refused because she didn’t like to stay longer since she is not the owner, that was her responded..she is very confronting and rude! She wasted time arguing than assisting or placing our order. She may be experiencing some mental problems due to her bad behavior!All I saw in her eyes, was hatred, an angry and a miserable woman that doesn’t appreciate and is not happy to have a job. Terrible customer service!! Will give my business to profesional and better company that values their customers.
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September 2020 by Nancy Garcia
As per my experience with Olga it is totally different from what it is posted here, she is an incredible person always willing to go the extra mile for anyone, she is kind, loving, and treats you like family. I'm sure it was not Olga that acted this way but the other way around.
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October 2019 by Carlos Camarillo
(Translated by Google) My and good service(Original)Mi y buen servicio
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March 2019 by Justin Buehler
Great selection. Great value. Knowledgeable professional employees.
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March 2019 by Ryan Luke
Good service low price lots of materials can't go wrong
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March 2019 by Alejandro Ponte
Bilingual attendants and good prices...
