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April 2024 by Gabby Dominguez
I was looking close for boys or teenagers but like nothing, a lot for girls and women but for boys nothing too good
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April 2024 by Angelica Trujillo
THE EMPLOYEES OF THIS STORE ROBBED ME! Yesterday during the closing of the Sawgrass store in Miami, I left a Sephora shopping bag forgotten in the shopping bag, there were only 2 customers with me in the line to pay who left at the same time as me, only the staff remained inside. Today I went to the opening of the store and asked at the counter for my bag (super confident that they were going to return it) and they only told me that they are not responsible for forgotten items, THEY ROBBED IN MY FACE, SHAME!
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January 2024 by Camila Lopez
I love the clothes, they are divine and I feel that they are economical.
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January 2024 by Waldo M.M.
Excellent service and quality of service
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January 2024 by Esteban E. Guillen M.
Super quality and great price
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January 2024 by Guillermo Rodriguez Vicens
Everything was organized and during the busiest time of the year (Christmas).
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December 2023 by DIANA PATRICIA Powell
I change the quality, the preparation. Unfortunately, for the worse.
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November 2023 by Laura P.
The only thing that stinks more than the smell in this store, is the employees demeanor with customers. After you're hit with the overwhelming perfume smell that will stay on you all day, you're ignored and avoided by every employee on the floor. On every occasion that I've shopped in this store in sawgrass I've stood in a line longer than the Nile. You're barked at with a "NEXT" paired with an attitude in the tone. Once you approach the cash register, your "hello!" Will not be reciprocated. The employees work at what seems like a deliberate slow pace, as to not have to work efficiently or very hard. They talk amongst themselves or not at all, but never to you and never professionally. It's like the staff have been "trained" to do this for the last 2-3 years. If you go to an H&M in London or Paris you'll receive friendlier service. Which if you know Europe well, says quite a lot. Oh, and they leave security tags on the clothes so you have to come back...
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October 2023 by Mohammed Sharia
I came to Florida for vacation and went shopping at H&M. I needed help with choosing an outfit for my wife and Saif was kind enough to help me look for the perfect dress for her.Definitely great customer service by Saif.
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September 2023 by Agus L.
H&M SAWGRASS: Fitting rooms CLOSED!!!! Why bother to go into a clothing store if you can't try on clothes? We have been 30 minutes in the store, ignoring there are no fitting rooms, loosing time, finally, we left all the clothes we were about to buy, if there would be a Ms./Mr. H&M she/he might be very annoyed with this results. At least, BE RESPECTFUL WITH YOUR CUSTOMERS AND PUT A SIGN at the door "NO Fitting rooms, don't bother to enter" Awful customer service. If I could give a 0/5, that would be my number.
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September 2023 by Mriam Blet
Many items on sale men and women. They have a donation plan of slightly used items for 15% off on your purchase. Never seen a store do this
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September 2023 by María Eugenia Anaya Barone
They have just like 4 employees in the whole store and I must say it is huge.What I really don’t like is that the fitting rooms are close!!! Are you serious?! I chose a lot of clothes to try it and I didn’t buy anything because I could not see how the look on me.
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August 2023 by Maria M.
Great inventory HOWEVER the line is ridiculous. And you can't return in any other H&M. Shop here if you like to wait in line. This is a Wednesday. Only one person at the register open and 15 people waiting
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August 2023 by Tiffany Rachel
The line is always too long so I never buy anything. This has also happened during the holiday and one other time. I'm happy for their success but when I need to purchase a quick item, it's not really convenient to wait that long for a few items to take away from the rest of the day. Just reviewing the physical location themselves, they need more or quicker staff on registers in the stores to accommodate the long lines.
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August 2023 by Katherine Loaiza
Worst customer service in this store. Not organize at all, dirty employees act like there is no customers around. The employees at the register were just chatting making wait with no reason. Not even acknowledge or smile to anyone, just eating gum and working slow like they don’t care… if you don’t like your job leave because this is ridiculous.