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June 2024 by Benjamin azour
There is no customer service. There is nobody to talk to personally this is crazy everything through the computer. You cannot talk to nobody. I will never recommend hurts again.
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April 2024 by The Spades
I was told to pick any car in the aisle. Grabbed a Volvo. When it didn't start I asked the attendant who said it was electric. Never driven one, I said OK sure.
This was one of the worst experiences with a vehicle. I will never, repeat, never get an EV ever again. Took this for a family trip up to Disney Orlando from Ft. Lauderdale. I was constantly looking for charging stations. Constantly needing a charge. Never a charger around when you need one. Close to being stranded on the road several times. Stressed out all the time for what should have been a fun Disney week.
Waisted my valuable hours and hours waiting for this thing to charge all week at charging stations. I didn't go on vacation to endlessly sit at charging stations. Horrible experience. No EV ever again. There should be a giant disclaimer in Bold Letters for these.
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February 2024 by Randall Liger
Happy with my experience very easy check in and return
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January 2024 by Benjamin Lohier
We rented a car from FLL airport. I had to go over 4 cars in the parking lot to find a decent car. Unfortunatly, as soon as I left the parking lot, I started to hear a noise in the front end of the vehicule (and the car started to smell cigarette). We had a very long trip behind us so we decided to drive to the hotel a few miles away first to get some sleep. On the morning, I woke to a flat tire.I called Hertz and and was billed $112.68. The tire just needed some air.We eventually brought the vehicule back a day earlier as we did not felt confident to drive this vehicule anymore.I am president circle, I will match my status to another rental agency and will say good bye to HertzReply to Hertz answered: you are asking me to go to Facebook messenger to solve this problem... I think you can do better!
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October 2023 by Rog L
Maps wrongly brought me to the 1st fl(via 818/perimeter Rd) no entrance. Stay on hiway, follow signs. Good but made it sound as if the lower insurance choice was included, No, lucky I caught it. Use your own, if applicable.
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August 2023 by patty palacios
Prices a little high compared to other tempting but there are always the cars you are looking for
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June 2023 by ANNITA WILLIS
Love it, they were honest and straightforward
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June 2023 by Kurick Dumuzi
Did not have me in Gold lot.
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May 2023 by Ya Sabes
05/07- The 2 ? is for Estevan, who helped me. When I went to Saim and Maria they were on their phones. They looked put out by me. Neither one looked up to help me, and when they did it was to tell me to go to the other line. I didn't get a chance to tell them I am a Gold member.Estevan was helping customers and he was friendly. The first thing he told me was that I was Gold, and could have gone to the side. I told him they were unprofessional. He said they were management.If Hertz is paying managers to sit and play on their phones then I want to make sure everyone knows what to expect when you rent from them.I came with a group who all booked with "E" and had a good experience. I'm a 30 day rental that won't use Hertz again.
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February 2023 by Claudio Pallavicino
Way too many under square fees terrible service
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October 2021 by m mustifizierte4ever2
(Translated by Google) Not possible. Keeps you waiting all the time. Waite a secondAnd are gone for 30 minutes. Car booked online and NOT received !! Make yourself out of the dust. Not possible! NEVER AGAIN!(Original)Unmöglich. Lässt einen ständig warten. Waite a secondUnd sind 30 Minuten weg. Auto online gebucht und NICHT erhalten!! Machen sich aus dem Staub. Unmöglich! NIE WIEDER!
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September 2021 by Martin Bishop
Location and manager makes a difference
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August 2021 by Ben Everin
Reserved a “guaranteed” car. Got 3 confirmation emails. When I arrived they said the previous renter didn’t return it. Wouldn’t they call to then tell me this? How hard is that to do? I was told “thing happen”. Outstanding customer service thank you Hertz. I love the guarantee ???
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June 2021 by Don “Donnie” Vaneck
they used deceptive practices to include insurance services I did not want When I realized it was in the contract , they wouldnt reverse the charges because they said I signed for it The insurance they sold me was more than the daily rental charge Do not use this branch
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January 2021 by Julianne Koch
The people at the desk told us we could extend our rental and found out later on that we could not. This was a huge inconvenience to us and for our vacation. How do you not know your own policies? Not only that but when we tried to get someone to help us over the phone it took two hours to get an actual person to answer. It went straight to their corporate “calling center” and when they tried to connect us to the FLL Hertz it went straight to voicemail multiple times. Extremely unprofessional and honestly ruined a whole day of our vacation. Would rent somewhere else where they have a better handle on their business.
