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September 2023 by Kellie D
I was quoted $199.99 per day for a suburban rental when I made the reservation days in advance. On the day of arrival we were not greeted with the vehicle on the ramp like we have been at the Naples location. We had to unload our own luggage and haul it into the Odyssey ***. After waiting for awhile the Go Rental employee finally came in and acknowledged us. He brought the vehicle to the *** parking lot and he stood by the vehicle with a clipboard with the rental agreement. As my family is loading their own bags into the back of the vehicle he is telling me where to initial and sign. He has me initial next to basic coverage while holding the clipboard for me to sign but never letting go for me to read it at my leisure. He never mentioned any cost associated with basic coverage or gave me the option of declining basic coverage. Well the basic coverage cost and extra $104.00 per day and there is a fee for the Odyssey *** of $76.00 per day that was also never mentioned. We have great car insurance like most people that cover you in a rental so we would have declined the $104.00 of unnecessary expenses had they been upfront and honest about their pricing. We thought we were spending $199.99 per day for two days so $400.00 plus tax and some minor miscellaneous fees. We were charged over $900.00 for a two day rental with zero ramp service. Save the money and book with Enterprise or your favorite car rental company. I am mostly upset about how this company isnt upfront and trustworthy about the actual cost of the rental. They are sleezballs and hide the extra fees from you and then hit your card with it after you turn the car back in.
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August 2023 by Dads Khoury
So John is the man once again. The weather not great this past weekend. My college aged daughters went down for the weekend and he took care of them like they were family Delivered the vehicle to their air B and B and was perfect service. If i could give six stars I would. We will never had issues, great memories. Will be back again. John K from Michigan.
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August 2022 by Alex Ramsay
I want to say that this has to be the best rental crew I have EVER had the PLEASURE of dealing with. Polite, courteous, and helpful; what more could you ask for. I had to rush up to the US for an emergency and they met me with everything prepared and ready to go. I cannot speak more highly of the experience. In particular Daniela was very helpful, but to be honest everyone there was GREAT. Jonathan, Kimberely, Bruce, and Kelly were all great as well. Thank you very much for all your help.
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July 2022 by Birgit Ludig-Dridi
I rented a car with the FXE location and I had an excellent service. There was also complete transparency regarding all the breakdown costs before I rented the car (no negative surprises) and a very correct and fair treatment. I had several questions and the whole team (Ryan, Jonathan) were very helpful and friendly. Also Bruce who brought us the car (with cold waters) was great (super nice, friendly and available).In the past, I rented several times cars in Miami and around, but there was always some unpleasant surprise regarding the price or empty promises (accessories) and the service was mostly bad (I am speaking about major brand rental companies!!!).I was very happy about the excellent service and the correctness policy.It was a real pleasure renting a car and GORENTALS and it will always be my first choice!
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October 2018 by Harry Hedaya
Shout out to Sergio@KFXE! We arrived a bit late and needed to go grab some lunch. Not only did he not dock us another day he told us to take our time. Extremely helpful with loading and unloading and making sure their clients are 100% satisfied! This is the place to rent from- I will go out of my way to visit Banyan and rent fro GO!
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April 2018 by Peggy CollickorDaly
Extremely helpful staff and fine vehicles