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November 2023 by MIKEY EL ROMANTICO
My girlfriend Noemi, and I are very impressed with the outstanding customer service, Jorge the storage manager has provided to us. Thank you Jorge, and we will definitely recommend this storage facility to all our friends, and family.
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October 2023 by Carol M
Prime Storage is a safe and convenient place to store your items. The staff members are friendly and professional. I feel safe when I have to visit my unit . There are cameras everywhere in and outside the building. The units are kept clean and maintained. I saw the pest control guy spraying around the exterior of the units. I recommend Prime Storage.
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September 2023 by Tajika Dixon
Jorge was absolutely the best. He helped me find the right size storage at an excellent cost. Stop buy and check out my guy Jorge. The facility is nice and clean too.
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September 2023 by Cyndi Smart
Storing what little I had left on 08/26, after the April flood destroyed my home, was difficult. I received a call on 08/28, the Uhaul truck I rented damaged the arm gate. On 08/29 I received 2 emails, the first with 2 invoices totaling $3300.95 and 2nd with “corrected invoices” for $1107.95. As there was no noise upon the truck exiting, the gate code was used & arm closed without issue and the truck was returned in perfect condition I requested video footage to substantiate the claim made by Prime on 08/30. I’ve yet to hear back. The worst storage experience after suffering a traumatic loss. :(
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August 2023 by DARTH TATO
Jorge was fantastic. Last minute referral he was happy to welcome us in and show us around units almost right at closing. He was very kind and made us feel very comfortable about storingour things here
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August 2023 by Dianne Graham
This is about the prime storage it's very it's a nice place to bring all your items to keep them safe the staff is courteous and polite I always had a good experience every time I came in contact with them to pay my bill during the months the place is always clean my intact just like I left them inside the in the storage I came to get ready to leave it was still intact no problem some days I used to come just put stuff together so I know I've been moving no problem I see the staff coming and cleaning up but I didn't have no problem nobody else there or anything just curious and nice and smooth you can sit down for a moment and put yourself together then it's concentrate with you is trying to do get yourself together put all your stuff back close the door and go about your day when I come back in the evening sometimes go pick up something everything is good you're going to put your code in go in and get what you need and come on back out but I recommend anyone that wants a place to store their items to go to the prime storage it's worth a while and it wasn't too expensive either so next time you want to move or put something away for a little while go to the prime storage and be experience you will be talking about like I'm doing right now cuz I really enjoy them
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August 2023 by Victoria S
My mom, sister, and I each had a storage unit here for a little over 2 years. We have moved multiple times resulting in us being here more often than we’d like. We have no complaints against the storage units themselves- all good there, but we do have complaints in regard to the functionality of the place. First complaint is their elevators require a code to use, and it’s on a *very* short timer. When you’re trying to move multiple loads in and out of the elevator, it is extremely frustrating. Because it’s OUTSIDE of the elevator versus inside like other locations, it takes a minute to figure out, and if you don’t move fast enough with very heavy loads- it won’t let you up and you’ll have to step out to redo the code. It just adds to the stressful process. Second complaint, is they require your ID to borrow a moving trolley because people apparently steal them. Understandable, but if they’re closed, you don’t get to use one. So remember that detail if you’re moving after 6pm or on Sunday because if they’re closed, you won’t be able to use any. Why they don’t have those automatic locks that won’t allow them to leave the premises like any HomeDepot is beyond me. Third complaint is my Mom lost her key to the lock and asked the MANAGER (this is hilarious) how much it would be to have them break it. The manager (bald white dude) said $75. My mom asked another employee a different day and she said $25. Like, what?!!! HORRIBLE ? Last complaint is one time they had their garage entrance closed when it’s promised that it will be open for use. It started pouring down rain and there were 3 different groups (large uhaul trucks and an 18 wheeler!!!) trying to move in/out of a minuscule parking lot. It was comically awful and all of our belongings/furniture, including ourselves, got soaked. Why the garage was closed? No idea. Besides these 4 complaints, it was an adequate storage center but because of these things- we HATED having to come here. Moving is already a horrible process but this place was like the worst tasting cherries on top. We would have gone back in time and originally chose somewhere else if we could have. Our one and only positive comment would be LaToya! She was always friendly and helpful. Shout out to her.
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August 2023 by Javaris Jordan
Clean, secure and great customer service. If I’m not mistaken, Jorge took care of me and was very professional. I recommend this storage facility for those in need!
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July 2023 by Kenneth Burke
I must say that this is the cleanest storage facility I've ever seen . The lighting is amazing and the prices are great . I had the pleasure of being assisted by Noel ,Lotoya and Jorge and they always have a friendly smile . I run an E Commerce site ,and this place is going to get me to the next level of business that I'm striving for . 10 stars Prime Storage!!!!
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July 2023 by Hanna Le
Jorge is amazing, he’s explained everything that we need to know. He’s a happy person to work with. Definitely stay for a long time.
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July 2023 by howard harris
Prime storage associates are very courteous and helpful the storage is super clean, the climate is right for anything. I recommend the storage to anyone. It is conveniently locationed.
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July 2023 by Rick Rios
Jorge, Latoya and Noelia knocked it out of the park within 5 minutes. The unit is perfect for what I’m trying to do. This morning I went to a unit I had reserved elsewhere. As soon as I walked into the office I see a tenant complaining about his stuff being stolen. After completing the contract. They walk me to and I say “ I need to tell you first, we have rats”. She opens the door to the unit and it’s not the size I requested over the phone. I was super bummed as I needed to unload my goods off my truck. After some research I end up at PRIME. Jorge was excellent. Courteous, well-spoken and extremely knowledgeable and informative. I’m also greeted by Latoya and Noelia and I’m walking to the unit. I felt like I was in a Holiday Inn commercial. I can’t stop smiling! … and laughing. Locked in for 6 mths! THANK YOU, Prime Team for turning my frown upside down!
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June 2023 by Richard Stone
I thought this was a good storage place.. It seemed decent and close by. All the signage says open till 10pm even the garage door sign... Now I'm locked inside after moving in and now I'm being told the sign above the door applies to a door you can use but not the main garage which they close at 6pm when we they the office.. although they have a sign above the main garage entrance saying open till 10pm.... And now the bathroom is overflowing into the hallway in front of bothevators... this is a lot of signs for God to give for one storage location in a week or two... We were finally released 2 hours later... The manager Jorge I think his name was that came back is always so nice. I give his pleasantness a high score but as for the service I get from prime storage the company I give that one star.
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June 2023 by Tina Clark
This is my first time using this company and Jorge is by far the friendliest, personable staff member! He made the process quick and simple. If you have storage needs, Prime Storage is the place and Jorge is the go-to guy!!!!!!
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June 2023 by Deborah Golden
I have recently met the most warm concerning well respected customer service. I am so glad that I chosen this storage facility well-designed security in force which brings ease comfort for me and my family... THANK YOU
