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January 2024 by Sean McCarthy
technician came out did 20 mins of work. to change a key pad and add 5 remotes. a month later the office comes back and said the tech did his math wrong and they want $81.00 more on product already marked up x3 times. yes I paid it and yes I dragged my feet doing it.
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November 2023 by Roland Hernandez
Last week Monday I called EDL and spoke with Debra. I explained to her that my spring on the garage door broke and I need it repaired. Moreover, I purchased the entire garage system from them and therefore my information should be in their records. The next day Tuesday 11/14/23 a gentleman shows up and saw the broken spring and was unprepared to replace it. The gentleman stated that Debra told him that my garage "won't open". The gentleman proceeds to measure the spring and return in two days to replace it. He returned Thursday 11/16/23 and replaces the spring. Now he finds out that the motor is broken and he is once again unprepared to replace the motor and or the entire unit. I called that Thursday and again the next morning on Friday to speak with one of the owners, I was told his name is Jack / Jackie. He never returned my call so I called Precision garage doors and that repair man was ready with everything he needed in his van and my problems were solved in one visit.I would have preferred to speak with someone and avoided this review, but it was evident to me that EDL is in decline. Debra is a rude and inefficient person, service guy was unprepared, Jack the owner never returned my calls.The entire experience was very frustrating and I waisted lots of valuable time.Today 11/20/23 I called the credit manager to pay for services rendered. After the credit card payment I asked for a receipt and Mira responded "I am to busy for that now, I can send you a receipt later".This company is on the serious decline indeed.
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October 2023 by Desiree Ahmed
The spring in my garage door broke and not only were they able to give me a decent price but they were able to arrive the next day to fix it. The service went very smoothly and the technician went OVER AND ABOVE to help me and make sure everything was done quickly and correctly. He was super polite and sweet. I will use this company again because of him. He is Awesome. THEY NEED TO GIVE THAT MAN A RAISE. His name is Lance - ask for him bc he was just fantastic :)
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October 2023 by Stephen Fenton
Very unprofessional. Would not recommend. Charging $150 for visit with no guarantee deliverables. They could literally show up to your door, spend 30 seconds looking at motor, tell you they don't service this type of unit, leave and charge you $150.Stay away!
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October 2023 by Mark Harrigan
Called this company 9/22 to schedule a service call, was told they would call me back by end of day, with a day they could come out...they never called back. Called again 9/25, operator transferred be back to service, on hold for 5 minutes, call rolled back to operator, I asked to have her try to transfer again, on hold for another 5 minutes. Call rolled back to operator who didn't even acknowledge me, she just transferred me back to the service people, again no pick up. While this company enjoys good ratings, (for their service, I assume,) their scheduling mechanism is horrendous; I will be calling another company for service.
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August 2023 by Jose Vasquez
My door broke Sunday morning. I called EDL early Sunday morning. They picked up the call very quickly and offered to service my case the same day (Sunday). The operator was very clear on the price difference for Sunday service vs. Monday service. I decided to wait until Monday and I was told to call at 8 AM. I called back Monday at 8:01 AM and made an appointment with a window of noon to 4 PM. They came around 1 PM, very punctual, nice and professional. The door was fixed quickly and the tech even made the door work more quietly. The price was fair for the service they provided. I highly and gladly recommend EDL.
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August 2023 by AJ
Had an appointment in which EDL gave me a day but not a specific time. When making the appointment they were given a phone number which they typed in wrong. They came, didn’t bother to knock on the doors (I have 3 dogs who bark!) since they couldn’t reach me by telephone. My landscaper went to the barn to tell my daughter, and instead of waiting for her they put a note on the door and left. I called the office right away, as the person literally just left my home. They said they’d have him come back.I waited another hour, no one turned up or bothered to call me back.
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August 2023 by A. L.
Had a service window last Friday 12-4 and they never showed up even after being told at 4:14 that they were on the way. Waited until 5:30 until I finally realized that they weren't coming. Same thing happened today. Got a call at 2:00 saying that they were on the way within 30 minutes. Once more they never showed. I called to follow up at 4:10, and was told that they got hung up at the last job, but they were on the way. Still not here at 5:20. Just not cool guys...
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June 2023 by Allison Steigman
My garage door broke on a Friday night. I called early Saturday morning and was told they were all booked for Saturday, so only 4 stars for not providing same day service, but they did send someone first thing Monday morning as promised, and the repairman fixed it, it needed a new spring. The bill was $345 so now I am the proud owner of the most expensive springs in history, and I wish they prepared me for that before they did the work, but I am grateful it has been fixed!
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June 2023 by James Pedersen
EDL was at house within 5 Hours.Repaired broken springs and realigned all necessary adjustments in less then an hour and garage door works great.Very pleased.
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May 2023 by David Welborn
I called on a Monday and they were here the next day. Very professional. Price and service to be done were very clear. He didn't try to sell me things I don't need. It took less than an hour to replace my torsion springs with ones fabricated right on the spot. I'm very impressed.
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May 2023 by David W.
I called about my garage door spring breaking and they were here the very next day. Less than hour between saying hello and having a fixed garage door! Very professional. Nice to see such good service in this day and age.
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April 2023 by Lynn Berk
I called EDL because my garage door wouldn't open. I could see that a cable snapped, but didn't even notice that the spring snapped too. Lance from EDL came out the next day and fixed everything for me. What a wonderful company to deal with. Thank you Lance for all your hard work.
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April 2023 by Mark Murphy
I had the pleasure of working with EDL Garage Doors recently, and I must say, I am thoroughly impressed with the job they did. As someone who pays attention to the smallest details, I was delighted to find that the Sales team were able to find the exact Liftmaster 8160 garage door opener I wanted, and they even scheduled the installation for the very next business day!But the real standout in my experience was the service technician, Gino. He arrived on time and was incredibly knowledgeable about the product he was installing. His attention to detail was impeccable, and it showed in the quality of the installation.Overall, I would highly recommend EDL Garage Doors to anyone in need of their services and I will not hesitate to use them in the future.
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March 2023 by M P
We live in Coral Gables, Florida and decided on Raynor Garage Doors 25 years ago, and decided tostick with the same company regarding replacement. We had two new Raynor Garage Doors installed by EDL. In fact, their sales rep. Bob, was the one who installed the Raynor Garage Doors initially. Our experience with EDL was professional, efficient, and their installation guys, Carlos and his asst. were the best. Congrats on your company.
