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November 2023 by Kemar C.
I had an extremely disappointing experience at this CVS location. Right from the start, when I asked Sherline a question, she didn't stop to answer and just kept walking away while talking over her shoulder. At the checkout, Bonita was rude and unprofessional. She told me to move aside because the system was down, without a greeting or polite explanation.The situation escalated at the checkout with Bonita, whose unmasked hostility further marred the store's service. When informed of a system issue at the checkout, her demeanor was not just unapologetic but confrontational, instructing me to move aside without the basic civility of a greeting.When I asked for Sherline's name to report the service, she became confrontational and refused to provide her name or service. I then asked for a manager, and Dionte came forward, but he was indifferent and unhelpful. He didn't know how to address the situation and wouldn't give me Sherline's name.After a further wait, I spoke with another manager who made excuses and showed little concern for the situation. The lack of professionalism from the staff, right up to the management, was appalling. This experience has convinced me never to use this CVS location again, and I would advise others to avoid it as well. The customer service here was the worst I've encountered.
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November 2023 by Daniel R.
I don't know why this store has gotten so much hate. I actually like this store a lot. They have a good selection and a few things that other CVS' simply don't have. The parking lot is rather large and except for the occasional homeless person that may make you feel nervous, it's actually one of the better stores and they are open 24 hours. Most prices are higher than Walgreens but if you are a smart shopper and don't mind using promos and discounts, you can usually get very good deals.
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October 2023 by Aggy L.
waited 45 minutes to purchase medicine for my sick kid, as both registers were down. then they tried to blame me that it was 'my' transaction (using a coupon) that brought them both down.
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September 2023 by Joel S.
This is the #1 worst CVS pharmacy of all I have been to. A WEEK ago my Dr. sent in a prescription. No text to say it was ready. After a day I contacted my Dr., who called it into Publix, who filled it immediately. Today, a week later, the 2nd part of the prescription wasn't filled because CVS still had it as filled & there was one more day before it could get filled again. Gratefully, Publix pharmacist overrode the wait & filled my much needed script. I went to this location to find out the prescriptions were still sitting there. Their comment: We'll let our IT department know there's a problem with the system. 4 week ago I took a prescription in to be filled. Response: We don't have it, go to Publix.Guess what.... ALL MY PRESCRIPTIONS will be filled at Publix, & I will let my employer know CVS is rude, unprofessional, incompetent & all those other adjectives. And when you tell CVS your conern, they don't give a darn
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April 2023 by Katherine G.
Dont park here at night! I repeat DONT shop here at night. My vehicle was towed from this lot. I am giving a one star review because i shopped for about an hour (yes, i was couponing) and lot management systems inc. decided that i was at a club. I never left CVS and had to go a few blocks away with my cvs bags to pay $180 to get my car out. This is not CVS fault but i feel that they can help this not happen. The signs clearly state if you leave the lot youll be towed. I did NoT leave the lot. By the way the CVS staff can vouch for me and Iyana and Lesly were wonderful and helpful. I am giving one star because i can never shop here again in fear that my car will be towed by this predatory company LMSI. A store associate told me that they towed her vehicle while she was on shift! This is so disappointing. #cityofftlauderdale do better and CVS sorry i cant come here anymore. Btw this was midnight and the lot management actually came into cvs and cvs said please dont tow we have customers. Do not shop here late at night!
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January 2023 by Deon Doria
Says they take passport photos but they don’t cause “we don’t have a camera “….then update your site!!!!!!
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December 2022 by Candace W.
Forever out of tampons. The make up section is great but when it comes to needing the important stuff like tampons they never have.
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November 2022 by Leslie T.
Horrible service. They have 5 people working, 4 filling prescriptions and 1 helping customers. Has anyone heard of customer service or better yet, priorities to not filling the prescriptions in the queue but taking care of sick customers who desperately need their medication. I had to return to my doctor to get a script because the pharmacist had zero interest in helping me by calling my doctor. After I returned with the script the technician so nicely said that it would be a 30 minute wait , after I had spent 20 minutes having to get my script on my own. Ridiculous. Poorly ran. Inefficient.
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October 2022 by Matthew C.
I mean it's a pharmacy. Some of the isles r a bit tight. The service is ok, not overly friendly, but efficient. Pharmacy staff have actually been really good. Helped a lot when insurance was having issues. If it was them alone it'd be 4 stars. Overall, it's a pharmacy. It works. Not amazing, but it's there.
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October 2022 by Robert S.
I was in downtown recently and I stopped at this CVS to get some OTC pain medication. The parking lot is big and the inside of the store is pretty easy to get around. Like all CVS stores, you can choose between name brand and their generic CVS brand. Always check the unit price..many times the bottles that look the same size do not carry the same amount. Good check out experience. No issues here.
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October 2022 by Smiley Tats
The cashier Lesly seems to hate his job. Very rude to customers. Say he doesnt have time to help. Just bad.
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October 2022 by Florida R.
they f***** up my medication here and then they had the balls to let me know they were going on their lunch break and couldnt fix it. medications are essential to human life. something needs to get fixed here.
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October 2022 by Molly K.
If I could give 0 stars... I would. This is by far the WORST CVS in South Florida. I have watched people walk out crying, the pharmacy refills the wrong prescriptions, and your prescription is NEVER ready when promised. Do yourself a favor and save the stress and headache and go to another pharmacy. Pharmacists have ONE job which is to ensure they provide the right prescription. Instead, they asked me if I could come back in 2 hours (3 pm) when the prescription was called in at 8 am. Let the pharmacy at this location enjoy their precious lunch break because they don't care about their customers, fixing their own mistakes, and are so rude they have the audacity to yell at customers, which I have witnessed firsthand. What a disgrace.
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October 2022 by Iris M.
A lot of people have dragged this store in the reviews but hear me out! This location has the largest selection in almost all the categories. Their cosmetic section is on point and so is their feminine care section. I can swap my ulta runs and come here happily finding what I need. Plus, there's always parking. While the customer service may not be he greatest, that's not why I knocked them a star. There's ALWAYS a homeless person blocking the entrance. It's disturbing and honestly uncomfortable, but I don't know if there's much they can do to remedy this tragic reality of downtown Fort Lauderdale.
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June 2022 by Karen D.
Sent text saying prescription is done and then are closed from 1:30-2 - the entire pharmacy- for lunch. Arrived as they were checking out a customer but wouldn't check one more out to go. So I had to delay my trip, come back, wait in line and wait for police picking up prescription who weren't in line. I guess they take lunch at 2:30...