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October 2023 by Gervens Gervens
This office doesn't have a good customer service , they are only polite in the process of buying a car. i bought a car at this location in 2021 and paid off in 2023. When i contacted the office for my Gap insurance refund , they had me send all the info and it has been 6 months since i do not hear anything from Them. when contacted them by Phone, they made you look like a fool and said that they will contact you back. since now i never receive a call from. when i ask the receptionist to speak to her supervisor about the process , she sad the supervisor does not know about the process either and when i insist to speak to the supervisor , she said , he is in meeting. bad Customer service.I am still waiting for their call
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October 2023 by Mrs Kaplan
*BUSINESS IS CLOSED for Remodel! They are a ripoff and service is the worst! I've had my vehicle 5 months and I had a few "promise to repair" issues and they never did and now their lot is empty! They gave me one price and when I met with the bank everything went up in price! I hate it, but it's a temporary ride so I'll take that! But I should've listen to the reviews I read. And there is no real salesmen just fyi (not personable).
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September 2023 by Elza gabriel
The worst place to buy a vehicle - there isn't a salesman that care enough to not screw you over. Be smart about what you want before buying a vehicle, dealerships are not really there to help you, at all. The managers behind the glass are the biggest crooks.
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September 2023 by Jerry bloom
Terrible company!! Make sure you read your contract!! They add almost double the price of the car in fees. You will be financing double the amount of the cars value plus the financing charges. Steer clear of this car dealership! Even if you have bad credit there are other companies you can go to and get a car Don’t go here!
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August 2023 by Black B.
The best place ever they will work to get you the best price. The customer service is amazing. The cars are very reliable.
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August 2023 by Kaylee F.
Liars and their fees are ridiculous, just go to a name brand seller, advertised car as 13k but was 23k in reality
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August 2023 by Sisterhood Of Elite Femcees
Good Salesman Good quality vehicles! I was not expecting to leave the car dealership with a vehicle but we did! I would recommend everyone who needs a nice dependable stylish whip go check out Carlos, Tony and the Big man! They Rock
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August 2023 by S. Rosenberg
Stay away from them, I called them and asked if there are any fees added to the listed price they said no, I would only need to pay for registration, plates and taxes, so I came down to them, they convinced me to pull my credit and then told me to pay the down payment while they're preparing the documents, after paying the down payment they wanted me to sign the loan docs, the salesman said I won't bore you with the details and started reading to me a few paragraphs and asked me to sign, I said I want to see what I'm signing for and then I realized why he tried hiding it, they added almost $7,000 in fees, when I told him the person on the phone told me the sticker price is the final price he referred me to the fine print on their website and told me the person I spoke to is not their employee but a call center who answers their calls, he ended up putting the docs in the shredder and tried convincing me that he will make the deal sweeter but the differences were still too big, so I asked for my down payment back, the manager said that he has to wait until the charge posts on my credit card, I asked for a written note he said you don't need one because you didn't get your vehicle so we can't keep your money, I was naive and left, since then I tried reaching the manager on his extension but always got his voicemail which he never returned, I spoke to the secretary and she promised to return to me but never did, I was forced to dispute the credit card charge.
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July 2023 by Tyler E.
*DO NOT BUY FROM HERE - STAY AWAY* SCAMMERS!This dealership is full of lies and deceitful people. The manager Alex Mendozobal is completely classless and a shady businessman in every way. He does not care at all about customers. DO NOT believe the good reviews - they literally copy and paste their reply to reviews claiming 30 years of customer service. CHECK YELP AND OTHER OUTLETS.1) There is absolutely ZERO customer service from management down. There is no call center, it's two girls who will give you the run around and blatantly lie to your face and put you on hold time and time again. If you are lucky enough to get to Alexs voicemail, he will NOT call back. I'm personally approaching 4 months after my car purchase and and not a single thing has been done to fix my vehicle with their "Lifetime Warranty".I have taken my vehicle in for service 4 separate occasions and have been out of a car for a month in total forced to pay for my own Rental car while they did absolutely nothing to fix my cars issues. This dealership will find every excuse to not uphold their word and will keep your car for weeks at a time if you let them. They will waste your time and money. My car has had transmission issues from Day 1 and after the 4th time of taking it in, again...lies on lies.2) When you call any location, they say the same thing and put you on hold he will act like he doesn't know what's going on a try to "make some calls". I purchased a car on 4/1/23 and have had nothing but issues since then. Like every other review, the car was NOT at the location upon my "appointment". It was in Miami and we had to Uber there to get it. The listing post said the car had 82k miles and when getting to the dealership it had 85,300. I asked the finance manager who has since left (Alex) and he mentioned it was used as a demo car. The car fax reported mileage on 3/16/23 of 82k miles and by 4/1 the car had 85,300 miles? This is not the first time customers are complaining about odometer discrepancies after further reading reviews. After leaving my car with Meyer the first time, he was 99% sure the torque converter was bad. I received the car back after a week and it was in worse shape then when I left it. The window tint was scratched due to their shops poor handling. This was the only thing that was corrected on my vehicle in 4 months. You will never get any answers or paperwork from the work that was "done" from these SCAMMERS! You will never be provided updates because they have no idea what is going on.After speaking with Alex, the shady manager, he guaranteed priority of my car and would not provide a rental or loaner as I was now $600+ out of rental fees. After speaking with the service manager, Meyer, even he mentioned he does not like the way the company does things and they do it very poorly.Alex has NO regard for his clients and will not provide any solutions. Last week, which was my 4th time dropping off my car, I was PROMISED my car would be taken to the shop to be worked last Monday. I made arrangements for a rental for the entire week.I put a tracker on my car this time and was very blatantly lied to when I inquired as to the location of my car. I was told by their call center - aka two lying women who continuously put you on hold or ignore your call - on Monday it was in Miami at the shop being worked on when I saw on my tracker it was still in Hollywood. Again - Lie. It got to the shop in Miami on Wednesday and when I called for an update on Thursday, NOT TO MY SURPRISE, of course the service manager who apparently is only person that can work on cars?? had a "family emergency" and they can't work on it.Their constant lies are disgusting and their stories never add up. It's beyond me how this company is still in business STAY AWAY. Save yourself the headache dealing with this unprofessional place, their is no place in our community for this incompetence.
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July 2023 by Anthony Mckenzie
I have bought two cars from car factory BMW and a Benz on the same day I bought the Benz on my way home the check engine light came on I pull over take a picture of the dashboard and call and report it and I was told someone will call me back no one call me back over a year now every time I call I get brush a side.. plus they claim lifetime warranty on all their vehicles it’s a scam the service manager just brush me a side when I finally get to talk to him after many attempts…
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July 2023 by Diana O.
Worst experience servicing the over priced car they sold me. It's all smiles until they have to fix what's broken, as promised "on paper"... then they never answer the phone. The service department is the worst, meanest people we've ever dealt with. You'll never even get record of what they supposedly serviced the car for, NEVER! THEY ALSO KILL YOU WITH THE DEALER FEES... PLEASE READ FINE PRINTS AND ENTIRE CONTRACT BEFORE SIGNING PEOPLE!!!! CAN'T STRESS THIS ENOUGH.
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July 2023 by Pierreline Larose
Simon was amazing! He was very patient and knowledgeable about the vehicles. Amazing customer service and we got to leave with our favorite car! Go visit Simon!
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June 2023 by Javid B.
Good service and communication everything was easy to do staff was nice and all easilyb
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June 2023 by Isaiah Palmer (Zay)
Had an amazing experience they were extremely helpful and understanding of my situation. Got an amazing car. Great people would highly recommend
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June 2023 by Natasha Redkina
Great experience. So many different cars and lovely sales persons!
