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May 2024 by Jesse Vera
Horrible experience, I called before driving 30 min to get here. The manager that has a black ford 150 and his co-worker told me that they are not able to change 2 tires in 1 and half hour. That customer service should have not told me to come. I came 6:30 and since they are closing at 8 they did not wanted to work. They had no customer waiting for them. Horrible a lazy customer service. See picture there are not customers in there. The green has been there since I arrived and no one was working.
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February 2024 by Sheralene Flavius
2/14/24 at 6:56 pm they are closed. They are supposed to be open until 8pm. SMH
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January 2024 by Victor Contreras
You can buy many things at low prices and with your coupons even more.
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December 2023 by Ryan Pinagel
30 minute wait on average to a propane tank filled ... No reason why .... They're not busy, there is no line ... You ask for a propane refill, they tell you to go stand outside and wait , while they're not really doing anything ... Sometimes you have to back inside and remind the guy you're outside waiting.
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December 2023 by Q James Barker
The customer service at the store is nonexistent. They literally do not care if you bother product or not. I ordered tires two weeks ago and still have not been able to get them installed. if you call customer service, no one answers if you call the tire center no one answers. I will never ever buy tires at BJ’s again.
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December 2023 by Michael webb
Ordered tires over a week ago. I was called at 8 and night and missed the call and no voice message was left. I've been calling the tire department for 3 days and nobody answers the phone. I let it ring for 5 minutes. NOTHING! Guess the only way to talk to someone is to drive to the store. Very bad customer service. This will most likely be my last year for membership.
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November 2023 by ilana zylberman
They say they open at 9 and its was still.closed at.9.10am
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November 2023 by Lev F.
I calculated 1 star for BJs club.After a few years I decide not to renewing new membership. And it's comparable to Costco because it's a same wholesale club. But not exactly. Clipping coupons most annoying job. 3 different book!!! Small one can not be replaced at club if you like to buy two different soup instead of one. Only one coupon for $2.00. What a big deal to limit an items! Better just place inform sticker of current sale. No coupons!!! Customer service just horrible. Never enough people to serve you. Many not friendly like at Costco. My club doesn't have a gas station. Near by 20minutes drive...So, I pay membership and can not use it in full! My advise is Costco.
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November 2023 by Pedro Arzeno
I put four new tires on my Land Rover six months ago and I made an appointment for this last Monday, I dropped the car in the tire center for the tire rotation at 1:00 pm an hour later they called me to tell me they cancelled my service because the technician left, today Thursday I went to get another appointment and the technician was texting and told me he will talk to me later, I saw the waiting area with more than 2 people waiting, I don't want to waisted more time and leave... Why they have irresponsible people working there???
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October 2023 by Mark Alpern
So today was the last straw with BJ’s wholesale. I have four tires on my Chevrolet suburban. I like them all to hold 42 pounds of air because I own a limousine service and I frequently have six or seven people plus a lot of luggage in the car. So I pulled up to the tire center to ask if I could use the hose, but there was no attendant there so I parked my car by the bay went inside the lobby and there was nobody there either, so I decided I had to use the men’s room and I did but the men’s room was the most disgusting men’s room I’ve ever been in in my life so after I finished, I looked in the lobby again there was nobody there I went back out to the front and there was a attendant there in a car laying on the horn for me to move my car Because he wanted to pull a car into the bay, so I move my car. He pulled the car in the bay and then I backed my car up to where it was before and asked him if I could use the air hose. He said no I have to do it for you and he went over to my drivers door and open the door and said OK all tires need 35 pounds of air and I said no I would like to adjust them all to 42 pounds of air per tire and he said it’s a liability hazard we’re not allowed to do that so I said nevermind and left. What a waste of time. I have been to this tire center probably a dozen times over the last 10 years to buy tires and I ended up going to Costco to buy tires because these people are not helpful at all. I have been going to COSTCO more and more because this BJ’s location is just dirty. I don’t think I will renew my BJ’s membership again.
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October 2023 by Edwin A.
There must be a reason why they are the only bj that ask for the bj card at the entrance. The only store I know that does that
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September 2023 by Mark J
The young man at the counter **saved me $150** on a battery versus going to the other big name auto parts stores who wanted $270 for a Toyota battery. I left BJ’s with a brand new Interstate Battery for $119 and installed it in only 10 minutes. Thank you again. You gained a customer for life.Ps - if you choose to install it at home, come back to *customer service* later with your receipt and old battery (core) for your core refund of $19-20. Don’t take the old battery to the tire center.
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September 2023 by Gregory S.
Plan to wait... for anything, gas, pay, and especially tires! or do curbside pickup /delivery - that's worth the time. They must not pay or inspire confidence in workers, because they are very apathetic and have minimal customer service skills.
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August 2023 by Bob Palumbo
I went in looking to buy a set of 4 mich. Radials and the clerk insisted that they won’t put 17 inch tires on my 17 wheels because “ it’s supposed to be 18” wheels. He wasn’t friendly at all and wanted me to go away. Lost sale! I knew he was wrong but he was not nice
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August 2023 by Jared G.
Just signed up for a membership, then waited 15 minutes for an attendant in automotive to tell me that can't fill my propane tanks because they are short staffed. Not exactly the first impression I was planning on. Is this going to be my experience every time?