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June 2024 by Ro
Tracey, Jorge and the rest of their employees have always handling my business in a professional and courteous way. I am grateful for their professionalism and also their willingness to answer all my questions.
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January 2024 by Joel SMITTY Smitter
Slow service
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December 2023 by Don W.
Very unprofessional and refuse to accommodate your needs. Needless policies that make for terrible customer service. They have an oh well attitude.
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November 2023 by Zyn U.
This has to be some of the worst customer service I've ever received. Never in my life have I seen so many incompetent people pretending to do a job.
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December 2022 by Leo Sandov sandov
Terrible customer service.Non of my account issues was fixed.They make you wait for hours and leave whithout a solution.
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July 2022 by M F
Horrible experience today.I was siting waiting to be help by an employee went Mr: Tim Phenecie approach me asking... Do yo need somebody in Spanish?I look at him and ask do you see me asking fore spanish person to help me? why you assume I dont speak english?I fell so Discriminate from a ignorant person who judge by my look or my accent.Bank of America need to well train the personal to know how is the right way to speak to the customers He apology to my self.But Mr PHENECIE apologize NOT accepted !!!!
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April 2022 by Oliver Plattner
Julian was able to help me in a very professional and efficient manner. He’s extremely knowledgeable of Bank of America systems and practices. Go see him for your banking needs!
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April 2022 by Yuliana Shev
Only 2 managers are working, all other cabinets are empty and all people are waiting
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March 2022 by Marilu F.
The actual location of this Bank of America isn't the best. It's smacked in the middle of Las Olas and parking is a mess. Also, this branch is only open weekdays. So why the five stars then? The people who work there. Point blank I've been a Bank of America client for years. Whenever I've had a problem, they've always come through for me. On this particular occasion, or occasions rather, I've been setting up and administering accounts. Personal ones. I found a financial advisor, as well as an investment advisor at this location. Both have been rockstars in helping me achieve my money goals. Whenever I've had a comment or concern, they've held meetings with me. Sometimes if it's small, we end up just e-mailing or phoning. Truly I can't be more grateful. So grateful that I can deal with all the inconveniences of this branch. The people working there truly do care about their customers and that isn't something you see every day.
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June 2020 by Olga Petrova
Very nice for people who speak Spanish
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June 2020 by Billy
“Your time is valuable our specialists” - let me stop you there. The caliber of people in this bank and at BOA in general is a joke. They are not business professionals this could easily be a McDonalds or Starbucks but at least there you receive a product. I have my business and personal banking here with plenty of funds and their lack of care, service and intelligence is unacceptable. Stay away far far away from this company they are in bed with sister companies and hand out your personal info hand over fist. They refuse to put anything in writing or email always calling because they know their low level staff leaves them liable.
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March 2020 by Mitch
like to share a horrible experience I had at Las Olas branch in Fort Lauderdale FloridaTracy is a Manager there. She was discourteous to me and disrespectful and unprofessional. I had an issue over receiving a request for some new bills to hand out to underprivileged youth as holiday gifts and despite having inventory she felt compelled to limit what she wanted to provide. That I can understand, it is always about wanting to be fair. However for the past six months every few weeks I have put in request for new currency in preparation for the holidays to hand out to underprivileged children that have excelled academically at school as a reward. There's nothing like receiving a crisp new bill. I am dismayed at the behavior of Tracy. She created quite a scene in the lobby over what I thought was a simple request. Maybe she's been stressed due to the holidays approaching, but I can tell you this I will be closing out my accounts at Bank of America and I will do business with Chase or Wells Fargo at least they hire professional employees that value their clients and customers. And treat them accordingly.My major issue with Tracy, is rather than being professional and courteous, especially to a platinum bank customer, she chose to yell all the way over the counter in front of all the other staff members and customers yelling at me about "who called who" and if "somebody called me" ... to let me know that the money had arrive to the branch. It almost seemed like she was trying to blame this other employee for her own incompetency.
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December 2019 by Mitch Das
like to share a horrible experience I had at Las Olas branch in Fort Lauderdale Florida
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December 2019 by Duncan Bray
“Your time is valuable our specialists” - let me stop you there. The caliber of people in this bank and at BOA in general is a joke. They are not business professionals this could easily be a McDonalds or Starbucks but at least there you receive a product. I have my business and personal banking here with plenty of funds and their lack of care, service and intelligence is unacceptable. Stay away far far away from this company they are in bed with sister companies and hand out your personal info hand over fist. They refuse to put anything in writing or email always calling because they know their low level staff leaves them liable.
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December 2019 by Mitch K.
I thought that there would be some value in being what's considered a platinum Bank of America account holder. However the treatment that I have received at this branch on numerous occasions has been beneath my lowest expectation of levels of service. Today was sort of the final straw. Tracy was discourteous to me and disrespectful and unprofessional. I had an issue over receiving a request for some new bills to hand out to underprivileged youth as holiday gifts and despite having inventory she felt compelled to limit what she wanted to provide. That I can understand, it is always about wanting to be fair. However for the past six months every few weeks I have put in request for new currency in preparation for the holidays to hand out to underprivileged children that have excelled academically at school as a reward. There's nothing like receiving a crisp new bill. I am dismayed at the behavior of Tracy. She created quite a scene in the lobby over what I thought was a simple request. Maybe she's been stressed due to the holidays approaching, but I can tell you this I will be closing out my accounts at Bank of America and I will do business Chase or Wells Fargo at least they hire professional employees that value their clients and customers. And treat them accordingly. Shame on you Bank Of America Las Olas Branch!!!! and "Bah humberg Scrooge!"
