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October 2023 by Sandrine Laguerre
I call to schedule an appointment to bring my car they hang up on me as i was talking and asking questions. Thaaaats the kind of service they provide.
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August 2023 by Latoya Jackson
Adam was was great had me back on the road at no time and the price was great.
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August 2023 by Ira S.
As with anything in life, let me start with the positives. The head mechanic, Rob. Rob was kind, friendly, and very knowledgeable. If going to this shop just based upon the ability to have him diagnosis and fix your vehicle, I say go for it. However, one will have to first deal with Adam. Adam is condescending, inflexible, and flat out rude. He should probably realize that the customers time is as valuable as or perhaps more valuable than theirs, since the customers have this tool to let the world know their lack of service. I brought my vehicle in with issue that needed to be diagnosed very carefully. Adam at first told me it just needs a tire and should be good after this. It's at this point that Rob pulled me to side and stated that's not correct. They first need to do an Alignment to see if that would correct the issue or if further diagnostic tests would be necessary. As the point person to customers, one would think criteria number one should be a somewhat cursory knowledge of your industry or product. Adam is clearly also lacking in this area as well. After getting the alignment done, I waited a day to consider my options, after seeing the cold and unprofessional attitude of Adam. I decided the next day to move forward, come in, and pre pay for the tire and service. The pre requisite is that I had already spent much more time than I wanted at the shop and I would have to take off more hours from work in order to get this completed. I requested from Adam, if he would please call me when the tire arrived from their tire vendor. The next business day I called three times requesting a status on the tire arrival and each time had to deal with condescending remarks from Adam that it had not arrived yet and that he would call the vendor to Check the status and call me back. Adam never called me back or provided any updates, and got an attitude stating he could not make it get here any faster and had no way of checking its arrival. I was previously in another tire shop and watched the auto sales manager continuously check with his tire vendor for availability and tire delivery time, and if ever an issue, would call back for a status update. Therefore I did not feel like I was making unreasonable requests. Once again, Adams customer service skills or lack thereof were on full display. A full day later the tire arrived and when I showed up to complete the work I was once again met with a standoffish Attitude. Furthermore I was never provided with a copy of the Alignment results that any shop/dealership provides there customers. When I asked Adam about that, he said they don't do that. I politely then requested that they put my car back up on the Alignment machine (since I paid for it) and to let me take a picture of the results. Adam told me he was not going to do that for me. Finally, cost. I have no issues with paying for work if it was necessary and accurate. I know this is a local shop and not a dealership. But if upon initial diagnosis, if you feel like you are not equipped to assist the customer the reputable thing to do would be to inform them, rather then continue to take their money. The shop policy states there is a $96 diagnostic fee and if the customer wants to move forward, $48 of that would be applied to the total bill. I chose this place because they were affiliated with AAA, which provides a small discount for going to one of their shops. Adam applied the triple A discount (which was minimal) and Refused the Shop Policy Reduction of $48 toward the overall bill. Again I have personally witnessed other local auto shops, able to apply multiple discounts for the overall bill, so it's completely inaccurate when Adam stated that he is not able to do that. He chose not to do that, despite all the time and issues I as a customer went thru. Finally, after everything was complete, the vehicle is still not right. Rather than trying to make it right and develop a customer or future multiple possible new customers via word of mouth, I was instructed that they no longer wanted to deal with me, and I sh
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July 2023 by chris hill
Rip off.Charge double if not triple for all parts. When I asked about it I was told this is how they can warranty the labor.Oh and speak of labor they charge me over 6 hrs of labor but did the job in way under. How could I possibly know that? Well because they didn't even get a diagnosis until 3pm and then said they had to get parts. But the car was done when the opened the next day? Employee said they stayed till 7pm. By my calculations even if they just found the parts, that's 4hrs tops and they charged for over 6.Now let's get to the part where I get my car and there are literally piece sitting on the passenger floorboard. Seat over is ripped off.Worst experience ever. Definitely beware. Go anywhere else if you can.
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July 2023 by Kadedra Hallmon
My car was damaged severely on the turnpike. My exhaust was tampered with, my muffler had a massive dent, my gas tank was severed and leaking gas. It cost me a lot of cake to fix these repairs. In the end, I left with a smile and a sense of security knowing that my car has been repaired by professionals.
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June 2023 by Thomas Dahm
Was charged over $100 for labor and parts that were never used as they did no work on my car
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June 2023 by Uly S
Adam is very professional and kept me updated. My car was fixed timely. I highly recommend Artic Auto Center for your car issues.Service: Air conditioning
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May 2023 by Roberta Zymet
Great Experience .. I believe I’ve found my new mechanic’s. Thank you Adam, Bobby for Servicing & replacing my AC on my 2013 Nissan Sentra SR.. First time I didn’t feel taken Advantage of as a Women. Honestly & Integrity here folks. Plz bypass FireStone nor your Dealers. I received custom quality parts with Warrantee without being Cha Chinged ✅.Thank you,Definite returning customer..Roberta ZymetService: Air conditioning
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April 2023 by Steven Allbright
Absolutely fantastic service!! George and his team were amazing on getting without a doubt the coldest air I have ever felt on an executive conversation Sprinter. Some of the nicest and friendliest people I have ever met . #articauto is on my 5 Star ⭐️ list for awesome energy. If you need a AC work done I strongly suggest you visit them. Ample parking and many indoor bay to take care of you vehicle. Thank again for an absolutely fantastic experience.
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February 2023 by Cornel Jenkins
I wouldn’t take my car anywhere else. I would recommend artic auto center to anyone and everyone
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February 2023 by amy coleman
George is awesome! Honest, forthright and knows what He is talking about!
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December 2022 by William W.
I would not recommend this shop. After repairing my car and returning four times to fix things the console light under the shift was out after their repair. They took the console apart found the bulb blown they put it back together and told me I would have to pay $112.00 to replace the $2.00 bulb. This was after I had just paid over $2500.00 for repairs. Find another shop.
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December 2022 by purecrtn
Great team! I will return for services other then AC, now that I know they perform them. I appreciated the honest breakdown of options I had for my older vehicle. The option I chose was a lower cost as well. I was able to wait for the services to be performed in a clean waiting room with fresh coffee. Thanks Arctic Auto Center!Services: A/C installation & repair
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December 2022 by Mark Benevento
They have worked on our Mercedes, my Genesis, and my daughter's Toyota and in all circumstances they provided trustworthy service, diagnostics, and quick service. George there is a treasure for this businessServices: Electrical repair
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November 2022 by Sergio Barrera (Serg)
Amazing job on my car and fixing the AC I highly recommend going to Arctic if your vehicles AC is not working they will handle the job in no time 5 star ⭐️ Mechanic ??