-
August 2024 by Janet Rooney
Went online to schedule delivery and it was never recorded even though we did receive an automated phone call telling us to be home. Called the phone number and the girl (sorry don't remember her name) was very nice and put in a rush request for us and thank goodness we got our delivery before we ran out of gas
-
August 2024 by Accounting Bommarito
you have the worst customer service I've ever seen. Even worse than Comcast, and I didn't think that was possible. your company is a complete scam. I would give you negative 10 stars if I could. The problem with your company, is that if I decide to go to a competitor, I have to pay you to come out, and dig up my yard; so a different company can come in and install this. You know this; and know that nobody will want to go through the hassle. So you don't care at all; because you think that nobody will ever cancel your TERRIBLE service. But as soon as I'm out of my busy season at work; Im going to go through the hassle of getting rid of Amerigas on general principle. These "surveys" are a complete joke. I don't even understand why you would insult your customers intelligence by pretending you care with these ridiculous surveys. I give you the same feedback every single time - and nothing gets done and you actually get worse. I honestly think that the only reason this survey exists is because you want to see who gives you one star so you can treat them worse; and play the childish game of seeing who will go through the hassle of digging up their yard.
-
July 2024 by Virona Hardison
Signed up for a required “safety check” got a 2 hour window, but tech never showed up & no calls either. I left two messages and still have not received any calls back to reschedule etc. plus they sent me a refund check addressed to my deceased husband’s name.
-
July 2024 by Ro K
We had an issue with our tanks, but were able to solve it with a very diligent employee getting involved.
-
July 2024 by Mark Brown
Has filled on time no issues. Plus a nice sales incentive discount!
Thanks
-
June 2024 by RockBoatRich
Communication is virtually non existent. Customer service people do not understand even the basics of the companies products and services. Amerigas contacted ME about installing a wireless tank monitor. I said yes.....didn't get scheduled. I called and the supposedly scheduled the installation for the same week. Never happened. MONTHS later they contacted me again. I said yes. Didn't get scheduled. I called. Got scheduled and this time got installed. But, it doesn't work and I was left with no instructions on "set-up". Called again and the CSR didn't know what today. Transfered me. That CSR said I was supposed to install some third party App on my phone. That didn't make sense as I want to see the tank reading on my customer account webpage. Called another CSR who said DO NOT install the App on my phone. They said they'd send someone out. I have no evidence they did and the monitor still doesn't work. I've given up.
-
May 2024 by Arepas Diana
Excellen servic
-
May 2024 by Maria Santini
Always !!!
-
May 2024 by John Tague
Driver backed heavy truck onto my driveway. My drive is not designed to handle heavy loads and there was no need to put the truck in the drive. The driver saved maybe 10 feet of hose pull and the pull is not that long to start with.
-
May 2024 by Michael Wright
Paid my bill
-
May 2024 by ranny harrison
always on time
-
May 2024 by Cornelius Love
Always on time , I never have to wait for service
-
May 2024 by John F
Overcharge people and then hold money in account. and when i call they say they can only send a check but yet you charge me for credit card payment.....
Terrible Customer Service
-
April 2024 by CHN Jean
(. Be careful with this company. All Amerigas customers are such a degrading company. They don't care if they don't have gas on a weekend and they don't even come to sharpen the tank. They just charge you and that's it.
-
March 2024 by Woody Warren Outdoors
Very Bad Service. Seeking another service provider
