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February 2024 by Hanna Coulter
Audrey rocks. She was super helpful while trading in my PS4s and a few controllers, and made the experience pleasant and enjoyable. Her customer service skills are phenomenal!
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January 2024 by Omar Rodriguez
Friendly customer service and more then willing to help you out.
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November 2023 by Audrey Scherer
Spence the Store Leader is always a wealth of knowledge and takes care of the customer! The employees are all super helpful and kind. They're welcoming to people of all ages!
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May 2023 by Ian Leduc
I got yelled at trying to return a game which was the cherry on top of an already bad day. Even though I had everything needed to return my game, the guy yelled at me the whole time and chastised me for returning the game in the way the website says. I won't be returning to this location which is sad because all the other locations are generally so nice.
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May 2023 by Brian Richardson
Excellent customer service, actual answers and advice on my gaming systems needs
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March 2023 by Giovanni ZB
They refuse to pick up the phone. Called 6 times today trying to find out if they had something in stock.
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March 2023 by John Clark
Very unorganized on inventory. Was told that the Middleburg location had plenty of the game we were trying to purchase as a Birthday gift only to drive all the way there and be told those copies were on preorder reserved "not actually paid for"
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February 2023 by lee andy
They need to add more variety and selection on the store.
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October 2022 by Marla Ramsey-Sweeney
Love coming here. Staff is always friendly and knowledgeable about games!
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July 2022 by Joel Huggins
Spence is a stellar GamesStop Ambassador and has a great team of gamers that are knowledgeable and support the brand. Superb customer service focus by people that know the industry. Will always go here for my kids gaming wants.
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July 2022 by Dez The God
So I order shin Megami tensei 5 steel book edition and when I get to the store I get an old used and scratched beat up case instead of the steel book I payed for. But it's cool. Cus what I did was order another steel book edition but this time I have it mailed to my house instead of the store. Then after receiving my steel book I go online and tell them I never received my order. So then they refund my money back so now I got a free game. I keep the steel book and sell the other one on eBay. So because they wanted to play me I ended up playing them and getting 50 dollars for free to buy another game online using quad pay because I ended up selling that game for 50 dollars on ebay. Thank you GameStop
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July 2022 by Rob Anonymous
Staff are wonderfully polite. It's a shame that the point and trade in system is such a Ponzi scheme. Hello!
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April 2022 by Travis Couey
Great staff knowledgeable
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April 2022 by Andre Smith
Nothing better than going to a store and having questions about an item; and the staff have so much information about it. They're always doing what they can to give the very best experience. Literally, the only place I shop games.
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January 2022 by Kelly Doering
Excellent! The staff was very friendly and incredibly helpful. Our son plays video games and trying to figure out which game he wanted was so easy thanks to the staff. Very helpful store.
